Jim Coleman Honda - Service Center

Nice oil change I’m skeptical of dealership service centers but so far their oil change service was nice and quick. All of the people were really friendly. I hope thi I’m skeptical of dealership service centers but so far their oil change service was nice and quick. All of the people were really friendly. I hope this can be my go-to place for car service! More

Very efficient and polite I waited for 5-10 min to talk to at the service desk. They did not rush me and listened to me. Each time I called about my car the service dept was ve I waited for 5-10 min to talk to at the service desk. They did not rush me and listened to me. Each time I called about my car the service dept was very polite and updated me on the work being done. Very pleased, thank you! More

Outstanding from start to finish From scheduling to out the door, Jim Coleman was an outstanding service experience. Scheduling was easy online. Then I received a follow up text and From scheduling to out the door, Jim Coleman was an outstanding service experience. Scheduling was easy online. Then I received a follow up text and detailed instructions on what to do when I arrived. On the date of my appointment everything was seamless. Also I was on my way in less than one hour. Thank you Jim Coleman Honda!! More

Above and beyond Tim and the folks in the service department went well out of their way to make our visit as fast and easy as possible. Thanks! Tim and the folks in the service department went well out of their way to make our visit as fast and easy as possible. Thanks! More

Awesome service!!! My best experience with auto service ever. Cliff was so friendly and nice and taking time to explain/answer all my questions. Definitely will use thei My best experience with auto service ever. Cliff was so friendly and nice and taking time to explain/answer all my questions. Definitely will use their service again. A+++ More

Oil change Great service every time I come here. In and out very quickly. The new customer waiting area was sorely needed. Now the experience is perfect Great service every time I come here. In and out very quickly. The new customer waiting area was sorely needed. Now the experience is perfect More

Scheduled setvice I’m always pleased .. I bring three cars here for service. Purvis is always very helpful. I know my car will perform st it’s best as I feel safe. I’m always pleased .. I bring three cars here for service. Purvis is always very helpful. I know my car will perform st it’s best as I feel safe. More

The dealership has begun its inevitable decline My wife and I have been loyal customers for 20 years, having bought at least 10 cars/trucks ($300K+) and referred many people. We routinely dropped i My wife and I have been loyal customers for 20 years, having bought at least 10 cars/trucks ($300K+) and referred many people. We routinely dropped in just to say hello and were always greeted warmly. Until recently I considered Jim Coleman my dealership for life. Backstory is my son brought my car in for a “check engine” light a few days ago. He had the “error code” from the State Emissions. The technician diagnosed a dirty sensor in the engine air filter compartment and laid the blame on the independent company that changed my oil. Because the technician considered the sensor “damaged” (not faulty) my President’s Club and extended warranty did not apply. Price to fix was $500. I said no. They charged me (through my son) $175 for the diagnosis!! I emailed the Director of Client Services, the lead service manager and twice called the person who told me he is my personal service representative. Not one person has wrote me or called me back to discuss! This is a trend. Two years ago the Service department manager told me I was lying about some damage to my new car!! I was stunned. Last year I brought my car in to have a tire fixed (erroneously thinking my President’s Club covered it). When I picked the car up and found out it wasn’t covered… no problem. I whipped out a $20 (the cost at other tire companies) and was told the dealer cost was $85!! While some of the issues can be misunderstandings that I believe can be worked out with conversation it seems they just are no longer interested in conversation… or in my continued business. It pains me greatly but they have lost my confidence and I can no longer give them my business or my unqualified recommendation. More