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Jim Coleman Honda - Service Center

Clarksville, MD

4.6
518 Reviews

518 Reviews of Jim Coleman Honda - Service Center

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January 09, 2018

Great Service Service manager pays attention to my needs and recommends the appropriate service needed. When I have questions about a service I may need, the manage More

by Nicewheels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Artis
Jan 11, 2018 -

Jim Coleman Honda responded

Thank you for the kind words. We are so happy that you had a wonderful service experience with us. We're delighted to hear that our team provided you with excellent service and was so helpful. We look forward to seeing you again. Drive safe!

January 03, 2018

Horrible Customer Service I traded in my car and called/left messages for days to inquire about having my gap insurance refunded. No one returns calls, answers emails unless y More

by Hatehonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown, no one called back
Jan 17, 2018 -

Jim Coleman Honda responded

Thank you for the feedback. We are sorry to hear that you were not satisfied with your latest experience with us. Thank you for bringing this to our attention. We would like to address this with you. If you could please reach out to Ray at rfenster@jimcolemanauto.com, we would like to discuss this further. Thank you again. We hope you have a great week!

January 03, 2018

great Parts were covered under warranty Tim Kral couldn't have been a more gracious service rep Took care of my car as if it was his own More

by crv fellow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2018 -

Jim Coleman Honda responded

Thank you for the kind words. We're delighted that our team took excellent care of you and your visit with us was great. We'll see you next time. Drive safe!

December 21, 2017

Happy Customer I couldn't give an excellent because we were told that a shuttle was coming in 10 minutes, but it was over an hour.So we decided to continue to wait i More

by Tanya Randall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Seely
Dec 21, 2017 -

Jim Coleman Honda responded

Thank you for the feedback. We appreciate you taking the time to share your experience with us. We're happy that you enjoyed your visit with us. We'll see you next time. Take care!

December 19, 2017

Exceptional service Service was exceptional and timely. My service advisor does an excellent job communicating with me and letting me know what needs to be taken care of. More

by JJude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2017 -

Jim Coleman Honda responded

Thank you for the wonderful feedback. We are so thrilled to hear that our team provided you with outstanding service. We are so happy you had a great visit. We can't wait to see you back. Drive safe!

Dec 26, 2017 -

Jim Coleman Honda responded

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December 15, 2017

Very good experience Alex Garza is a consummate professional, very customer-friendly, and takes his job seriously. The entire service department is very accommodating, and More

by TrevorS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garza, Alex
Dec 19, 2017 -

Jim Coleman Honda responded

Thank you for the wonderful review. We are delighted that you enjoyed your experience with us. We are happy to hear that our team took great care of you. We hope to see you again. Take care!

December 05, 2017

Love Jim Coleman Bought 3 cars from Jim Coleman. Made the purchase easy. I bring my car there for maintenance because everything is taken care of to my full satisfac More

by JimWeber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2017 -

Jim Coleman Honda responded

Thank you for the wonderful feedback. We are so pleased that you had a great car buying experience with us. We're thrilled that our team members provided you with outstanding service and Cliff made your purchase easy. We look forward to seeing you again. Drive safe!

December 04, 2017

excellent service It is a wonderful experience bringing my car for the people there are friendly and the technicians/mechanics do great work. Thanks for taking care of More

by Bobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Dec 04, 2017 -

Jim Coleman Honda responded

We appreciate the kind words. We are very happy to hear that you had a great experience with us. We're delighted that our team took great care of you. We'll see you next time. Take care!

November 29, 2017

good services The serviceman was polite and knowledgeable. It took 50 min to diagnose and fix the problem. I will take my car to Coleman Honda for regular mainten More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 01, 2017 -

Jim Coleman Honda responded

Thank you for the delightful feedback. We are thrilled to hear that you had a wonderful service visit with us. We are pleased that our team took excellent care of you. We will see you next time. Drive safe!

November 25, 2017

Oil change service Great job. Long wait but service was good Honda Accord 2013 V6 two door coupe. Always get my oil change at this location. Thank you More

by Gvoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2017 -

Jim Coleman Honda responded

Thank you for the feedback. We're delighted you had a great service visit with us. We can't wait to see you back. Have a great week!

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