Jim Ellis Buick GMC Atlanta

Dan Lindsay review My service was great from the 1st greeting to behind the counter to the mechanics in the shop. I needed extra care and I received it. My service was great from the 1st greeting to behind the counter to the mechanics in the shop. I needed extra care and I received it. More

Fuel Injector replacement I highly recommend working with Brandon Cannon for top notch service. Every service visit with him associated with the process is seamless and definit I highly recommend working with Brandon Cannon for top notch service. Every service visit with him associated with the process is seamless and definitely worth the wait. I would definitely recommend the other service advisors receive a customer service 101 refresher. I think lazy advisors forget as a paying customer, my fees contribute to their wages and WE customers have other options. More

Wonderful experience with friendly and knowledgeable staff. We were blessed to have the team that worked with us especially Blake who was reassuring and patient every step of the way. We left late but satisfie We were blessed to have the team that worked with us especially Blake who was reassuring and patient every step of the way. We left late but satisfied with the product and service that we received. More

Car service experience I had read a number of negative reviews about the experience of individuals having car serviced and some positive ones. This location was nearest to m I had read a number of negative reviews about the experience of individuals having car serviced and some positive ones. This location was nearest to me and my first time to have my car serviced. I was very pleased with Cortez Heath who helped me with my service and believe a professional and proper service has been done for my car. I will definitely go there for my next car service and any need if necessary. Highly recommend the car service and assistance, Cortez Heath. Thank you for the good experience today. My car was washed before bringing it to me. More

Brandon and Cortez are both Great! Such a wonderful customer experience for a 2 hr wait. There was no way around it because there was some audio computer recall thing that needed to be Such a wonderful customer experience for a 2 hr wait. There was no way around it because there was some audio computer recall thing that needed to be replaced and i knew that going in. This team was more than accommodating and provided a 30minute check in to let me know what’s going on. I appreciate the help guys!! See you on the next service date! More

Buyers Beware and Don't Waste Your TIme! This is the worst customer service ever experienced. Called and spoke with Javier regarding purchasing a new Buick Encore. He told me he would send a This is the worst customer service ever experienced. Called and spoke with Javier regarding purchasing a new Buick Encore. He told me he would send a quote over as I knew exactly what I wanted. When we didn't receive the quote we called back to learn Javier left for the day. We then asked for the sales manager and received his VM. He too did not respond to our VM even though we stated we wanted to come in today. The following morning I called and spoke with Kimberly who after explaining the situation put me on hold (forever), she never came back to the line and I ended up in the general VM box. Leaving yet another message John returned my call only to tell me the price on the vehicle I was looking at had gone up over night by almost $8,000.00!!! I explained we tried to make the deal yesterday but due to their lack of response I could not even get an appointment set. They obviously will not honor the original pricing and said if I had come in this wouldn't have been an issue. We have purchased from Jim Ellis in the past but will NEVER do it again! Buyer's Beware!!! More

Unscheduled battery replace My car battery died very suddenly. I'm new to Atlanta and didn't know where to take my 2015 Buick. Jim Ellis was the closest dealer to me, so I went My car battery died very suddenly. I'm new to Atlanta and didn't know where to take my 2015 Buick. Jim Ellis was the closest dealer to me, so I went there. I was greeted warmly by a service tech and sent inside to get my service started. James was very helpful and kind. Got my car in to be serviced and I was out with a new battery a little later that afternoon. I will go back to them for next Buick service. More

So So service New fuel pump finally put on after it's second visit for the same problem. I told them the first time I was smelling diesel fuel, they change the oil New fuel pump finally put on after it's second visit for the same problem. I told them the first time I was smelling diesel fuel, they change the oil pan gasket. Still smelled like diesel and left spots on the driveway. Finally this time, with only 4,000 miles of warranty left they actually listened and fixed the problem. Picked the truck up, first thing on is the Low Coolant warning light. I'm surprised this was not addressed. Also there are greasy marks on the hood, the fenders and even the side doors. I guess a clean up is not part of the warranty work. Overall, I'm glad it's fixed, hopefully. Just disappointed in the condition they gave it back to me. More

Best Customer Service Nothing to complain about here! Everyone went above and beyond expectations. Blake, Ralph, & Michael were friendly and professional throughout the e Nothing to complain about here! Everyone went above and beyond expectations. Blake, Ralph, & Michael were friendly and professional throughout the entire process of our purchase. More

We went looking for a used car and bought a new one. We went here after calling about a used Acadia and were told that it was available. We drove right over only to find that it had been sold and was not We went here after calling about a used Acadia and were told that it was available. We drove right over only to find that it had been sold and was not there. I was a little unhappy that we were not dealt with honestly. We did end up buying a new car from Jake, but still think we should have been told the car we called about was gone. More