Jim Ellis Buick GMC Mall of GA

Everything went great, I showed up about 10 minutes early for my appointment ; James got me checked in quickly. I had an oil change, tire rotation and transmission fluid change and was out the door in a litt for my appointment ; James got me checked in quickly. I had an oil change, tire rotation and transmission fluid change and was out the door in a little under 2 hours. More

Everything went great, I showed up about 10 minutes early for my appointment ; James got me checked in quickly. I had an oil change, tire rotation and transmission fluid change and was out the door in a litt for my appointment ; James got me checked in quickly. I had an oil change, tire rotation and transmission fluid change and was out the door in a little under 2 hours. More

Great. Outstanding customer service. Brandon is always great. He provides outstanding customer service. It's always a pleasure having him help me and my fam Outstanding customer service. Brandon is always great. He provides outstanding customer service. It's always a pleasure having him help me and my family. He honest and keeps our Arcadia running great! More

Very dependable,consistent,and hospitable. This shop does quality work in half the time, I've experienced at other auto shops!!! This shop does quality work in half the time, I've experienced at other auto shops!!! More

Got my warranty repairs done fast and kept me updated throughout the whole process. Had to wait for a loaner but let me know in advance when one would be available so I could plan around dropping my veh throughout the whole process. Had to wait for a loaner but let me know in advance when one would be available so I could plan around dropping my vehicle off. More

Victor is the man. Very helpful. On his game but not too pushy. Felt good about buying from him Very helpful. On his game but not too pushy. Felt good about buying from him More

It was good People are friendly and helpful and good coffee Good customer service May Lord bless you coffee Good customer service May Lord bless you More

Purchased a vehicle from Victoria and could not be more pleased with the experience. Outstanding pleased with the experience. Outstanding More

Customer service was pleasant. James was very nice and professional. The Lyft was very convenient and made for a good experience James was very nice and professional. The Lyft was very convenient and made for a good experience More

Nobody seemed to care about anything other than getting their loaner truck back in good shape. There was a lot of time and effort that went into that loaner vehicle, very little time or effort seemed to go their loaner truck back in good shape. There was a lot of time and effort that went into that loaner vehicle, very little time or effort seemed to go into fixing my truck. They kept it for a week, the dealership told General motors that a problem was found and corrected, they told me that no problem was found. I picked the vehicle up and within an hour it was having the problem. If they had just tried I think they would've found it, or they found it and they can't fix it. A complete waste of time. Also no one there returns phone calls or texts. You shouldn't even have a text system if you're not going to use it. Seems like Jim Ellis dealerships have gone downhill recently. I also had a bad experience with the Chamblee dealership, I couldn't even get anybody there to set an appointment to look at my vehicle that's why I ended up at Mall of Georgia, now it's at Carl Black, I wish I had just started there, they are their fantastic. More