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Jim Ellis Buick GMC Mall of GA
Buford, GA
4,504 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,504 reviews
Verified Customer
July 08, 2026
I have several concerns regarding my recent service experiences at your dealership: Incomplete Repair: I waited over a month for a replacement part to arrive. However, rather than installing the new experiences at your dealership: Incomplete Repair: I waited over a month for a replacement part to arrive. However, rather than installing the new part as agreed, the team repaired the existing one. The issue has not been fully resolved, as the component is still not functioning at its original standard. Lack of Communication: My vehicle was kept overnight without prior notification or consent, for what was a minor repair. Interior Damage: Upon retrieving my vehicle, I discovered a new scratch on the interior body panel that was not present before the service. Recurring Issues: Unfortunately, this is not an isolated incident. Each time my vehicle has been brought in for service, additional issues have arisen as a result of the work performed. I would appreciate the opportunity to discuss these matters and reach a satisfactory resolution. More
by Ketan
Employees Worked With
July 08, 2026
Every time there is always something messed up during service. Poor communication. Without informing me, kept my car overnight. Made scratch in my car. And main thing, i came for one part replacement and service. Poor communication. Without informing me, kept my car overnight. Made scratch in my car. And main thing, i came for one part replacement and they didn't replaced and kept old one only. More
by Ketan
Employees Worked With
Every time there is always something messed up during service.
Poor communication.
Without informing me, kept my car overnight.
Made scratch in my car.
And main thing, i came for one part replacement and they didn't replaced and kept old one only.
July 08, 2026
Victor was very professional and helpful to my need in purchasing this car! Coundnt ask for a better sale consultant on buying a car! Definitely a class act!!!! purchasing this car! Coundnt ask for a better sale consultant on buying a car! Definitely a class act!!!! More
by Battle.M173
Employees Worked With
July 08, 2026
Jim Ellis GMC specifically 5the service department is always providing great customer care everytime I have gone for an oil change, tune-up, or maintenance needs. Mr. Floystrop has plated a huge part of always providing great customer care everytime I have gone for an oil change, tune-up, or maintenance needs. Mr. Floystrop has plated a huge part of my decision to return. He is professional, knowledgeable, courteous, friendly with great communication skills. I highly recommend Jim Ellis and more specifically, Mr. Floystrop. He is number one in my book! More
by MICHELEDENNIS05
Employees Worked With
Tom Floystrop
July 07, 2026
James was thorough communicative listened to my concerns and issues. They accomplished most of what they could (barring supplie chain issues). They got my car back to me sooner than expected. and issues. They accomplished most of what they could (barring supplie chain issues). They got my car back to me sooner than expected. More
by ParkerB
July 06, 2026
This dealership makes you feel at home, very welcomed. The people who work there are very courteous and helpful. They take that extra step to make sure you're satisfied. The people who work there are very courteous and helpful. They take that extra step to make sure you're satisfied. More
by TRINIJH
July 05, 2026
I have bought several cars from the Jim Ellis dealership ... Craig Ebel ... and very pleased with all my visits and dealings/purchases. ... Craig Ebel ... and very pleased with all my visits and dealings/purchases. More
by LILRSMITH
