Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Buick GMC Mall of GA
Buford, GA
4,641 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,641 reviews
September 08, 2026
Ed Barnes as always took great care of me. When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appoin When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appointment. More
by IMEJIAS35
Verified Customer
September 07, 2026
Everyone I encountered was professional. Ms. Monica Hernandez provided exceptional customer service. She was courteous, kind and polite. She kept me updated and informed while my vehicle was Ms. Monica Hernandez provided exceptional customer service. She was courteous, kind and polite. She kept me updated and informed while my vehicle was being serviced. More
by brown.trell.t
Employees Worked With
September 06, 2026
It was great, everyone was extremely nice and friendly. Craig and Javon were very helpful and patient throughout the whole process. Thanks again gentlemen!! Craig and Javon were very helpful and patient throughout the whole process. Thanks again gentlemen!! More
by CAABRAM601
September 06, 2026
The oil change went smoothly and everyone was nice to me. It was done in a timely fashion. It was done in a timely fashion. More
by hlp1950
September 06, 2026
Well it took 3/4 separate visits to get the door locks finally fixed after told they were fixed, however it is fixed thankfully and 2 of the 3 warranties that we were URGED by dealership to purchase didn' finally fixed after told they were fixed, however it is fixed thankfully and 2 of the 3 warranties that we were URGED by dealership to purchase didn't cover things that are wrong with our vehicle which is frustrating and the paper work states it should. but fine print says otherwise that wasn't discussed. A lot of trips and wasted time and money spent taking the vehicle back and forth. Then there was grease from shoes that have stained our front floor mats also felt like another item should have been fixed that was wrong from the day we received the vehicle after having it built and waiting but we should have said something but when offered to fix it we would have to pay half which I disagree with after ordering a vehicle and will have paid 92,000 when finish paying it off and it not being built right and not getting the right interior trim because it wasn't 'available'. This is a different class vehicle compared to like a GMC Terrain and is expected to be perfect for the prices paid. Quality should be priority one! Is a great vehicle and I believe the dealership has good intentions. More
by ChevyFan
September 05, 2026
Customer service is ALWAYS top tier The service department always provides hands down the best customer service of any GMC dealership I have dealt with in the past department always provides hands down the best customer service of any GMC dealership I have dealt with in the past More
by LSJ
September 05, 2026
I had three issues and was charged $240ea for diagnostics. That's insane. I was told my software needed updated, so I was charged for that and it still didn't fix the problem. diagnostics. That's insane. I was told my software needed updated, so I was charged for that and it still didn't fix the problem. More
by TDLECOULTRE
September 05, 2026
They are courteous, and always get me in and out asap and that is really appreciated!!! that is really appreciated!!! More
by msmith19670
Employees Worked With
September 05, 2026
Very helpful and caring Ed was very helpful and nice ! he took the time to explain everything to me and reach out . he makes sure I know what I'm dealing with , and the Jim Ellis gmc mall of Georgia is ve he took the time to explain everything to me and reach out . he makes sure I know what I'm dealing with , and the Jim Ellis gmc mall of Georgia is very clean and good to wait while your car is getting fixed. More
by ERIKAOSORIO4567
