Jim Ellis Buick GMC Mall of GA

They were extremely helpful without being pushy and forceful!! Very accommodating to what I was looking for. forceful!! Very accommodating to what I was looking for. More

ED BARNES AND HIS TEAM ARE PHENOMENAL! !! I’m always met w cheerful courteous greetings and excellent service !! I’m always met w cheerful courteous greetings and excellent service More

he always goes above and beyond to make sure I'm taken care of! consistently goes above and beyond every time I bring my vehicle in for service. He is professional, knowledgeable, honest, and genuinely ca care of! consistently goes above and beyond every time I bring my vehicle in for service. He is professional, knowledgeable, honest, and genuinely cares about taking care of his customers. What stands out most is that he always makes me feel like a priority. He takes the time to explain everything clearly, answers all of my questions, and works hard to make sure I have everything I need throughout the service process. He doesn’t just do the minimum required—he actively looks for ways to help me save money, find the best possible deal, and ensure I receive exceptional value. His communication is outstanding, and I never have to wonder about the status of my vehicle because he keeps me informed every step of the way. It is rare to find someone who combines great customer service, integrity, and technical expertise the way he does. Because of him, my service experiences at Jim Ellis have been excellent. He is a major reason why I continue to return and recommend the dealership to others. Jim Ellis is fortunate to have an employee who represents the company so well. More

Great service will recommend to anyone ed gets 5andabove for all his help 👍 thanks again for all his help 👍 thanks again More

There was no greeting from Charles and no communication when I asked for assistance. I was promised $10 off my total, but during checkout I was told they could not honor it. I spoke with the manager, and h when I asked for assistance. I was promised $10 off my total, but during checkout I was told they could not honor it. I spoke with the manager, and he stated that he would credit my account for the $10, but I still have not received the credit. My car was also not vacuumed, even after I reminded them at check-in. I did not receive a breakdown of their diagnosis at checkout either. Another gentleman eventually offered to vacuum my car, and I truly appreciated his help. I wish I knew his name so I could recognize him personally More

This was the 3rd dealership I've been to for the same problems. This shop took time to dive deep to solve the problems we had as well as loan us a vehicle. Five star service and I will do all my business problems. This shop took time to dive deep to solve the problems we had as well as loan us a vehicle. Five star service and I will do all my business through Jim Ellis from now on. More

They open late and scheduled at 7:30 am. Waited for 2 hours for them to open. Waited for 2 hours for them to open. More

Quick and easy Richard was very personable and friendly. He offered a test drive, had the vehicle I was interested in pulled up for my arrival and had it cleaned after purchase. The day after he even arrang He offered a test drive, had the vehicle I was interested in pulled up for my arrival and had it cleaned after purchase. The day after he even arranged a service technician to check my vehicle out at my home. Great customer service. Finance was quick and easy. I was in and out of the dealership in about an hour. More

Work was done in a timely manners. I was very pleased with the dealership's system and staff. I was very pleased with the dealership's system and staff. More