Jim Ellis Buick GMC Mall of GA

Everyone I encountered was professional. Ms. Monica Hernandez provided exceptional customer service. She was courteous, kind and polite. She kept me updated and informed while my vehicle was Ms. Monica Hernandez provided exceptional customer service. She was courteous, kind and polite. She kept me updated and informed while my vehicle was being serviced. More

It was great, everyone was extremely nice and friendly. Craig and Javon were very helpful and patient throughout the whole process. Thanks again gentlemen!! Craig and Javon were very helpful and patient throughout the whole process. Thanks again gentlemen!! More

The oil change went smoothly and everyone was nice to me. It was done in a timely fashion. It was done in a timely fashion. More

Well it took 3/4 separate visits to get the door locks finally fixed after told they were fixed, however it is fixed thankfully and 2 of the 3 warranties that we were URGED by dealership to purchase didn' finally fixed after told they were fixed, however it is fixed thankfully and 2 of the 3 warranties that we were URGED by dealership to purchase didn't cover things that are wrong with our vehicle which is frustrating and the paper work states it should. but fine print says otherwise that wasn't discussed. A lot of trips and wasted time and money spent taking the vehicle back and forth. Then there was grease from shoes that have stained our front floor mats also felt like another item should have been fixed that was wrong from the day we received the vehicle after having it built and waiting but we should have said something but when offered to fix it we would have to pay half which I disagree with after ordering a vehicle and will have paid 92,000 when finish paying it off and it not being built right and not getting the right interior trim because it wasn't 'available'. This is a different class vehicle compared to like a GMC Terrain and is expected to be perfect for the prices paid. Quality should be priority one! Is a great vehicle and I believe the dealership has good intentions. More

Customer service is ALWAYS top tier The service department always provides hands down the best customer service of any GMC dealership I have dealt with in the past department always provides hands down the best customer service of any GMC dealership I have dealt with in the past More

I had three issues and was charged $240ea for diagnostics. That's insane. I was told my software needed updated, so I was charged for that and it still didn't fix the problem. diagnostics. That's insane. I was told my software needed updated, so I was charged for that and it still didn't fix the problem. More

They are courteous, and always get me in and out asap and that is really appreciated!!! that is really appreciated!!! More

Courtesy and gets me on my way in a timely manner. My truck is always clean when I get it back My truck is always clean when I get it back More

Very helpful and caring Ed was very helpful and nice ! he took the time to explain everything to me and reach out . he makes sure I know what I'm dealing with , and the Jim Ellis gmc mall of Georgia is ve he took the time to explain everything to me and reach out . he makes sure I know what I'm dealing with , and the Jim Ellis gmc mall of Georgia is very clean and good to wait while your car is getting fixed. More

Very professional and responsive. Tom took great care of my truck needs. Great experience with Jim Ellis and Your service team Tom took great care of my truck needs. Great experience with Jim Ellis and Your service team More