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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
4.6
4,627 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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3600 Buford Drive

Buford, GA

30519

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Showing 4,627 reviews

September 02, 2026

The service was great. Brandon communicated well with me and explained the possible problem and the solution. I would continue working with Brandon when I get my vehicle se More

by CHRISJONES0580
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
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September 02, 2026

Always trying to work us in as fast as possible and friendly, they look after my wife's vehicle as it was there own and I like that More

by Michael.card1
Recommend Dealer
Yes
Employees Worked With
Nick rose
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September 01, 2026

Friendly service Easy check in Comfortable waiting area Work completed as expected, very professional Great service More

by JDIANG
Recommend Dealer
Yes
Employees Worked With
Tom
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Sep 01, 2026 -

JDIANG responded

Always had great service whenever buying a vehicle or having vehicle serviced.

Sep 02, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it’s great to hear everything went smoothly during your recent service visit. I’m glad you found the waiting area comfortable, the service professional, and the work completed as expected. Thanks for letting us know how we did at Jim Ellis Buick GMC Mall of Georgia.

September 01, 2026

Have had a wonderful experience with Jim Ellis GMC helping out in any way they can in regard to fixing questionable GM parts that are never covered under warranty. More

by Abvickers65
Recommend Dealer
Yes
Employees Worked With
Tom
Print
Sep 02, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, I’m glad the team at Jim Ellis Buick GMC Mall of Georgia has been there to help when you’ve run into issues with parts and warranty coverage. We know warranty questions aren’t always simple, so it’s good to hear our team has been willing to help however they can. Thanks for sharing this about our dealership.

August 30, 2026

I felt that Jim Ellis and Ed gave me exemplary Customer service. In addition, I really appreciated the follow up. That was very timely. More

by That Guy!
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
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Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it’s great to hear that Ed provided exemplary customer service during your visit to Jim Ellis Buick GMC Mall of Georgia. I’m also glad the follow up was timely. Thank you for recognizing the care you received from Ed.

August 29, 2026

Need better phone system hard to get to your service advisor. Thank you for the service. More

by jbap1.@aol.com
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for the feedback. I'm glad the service itself met your expectations, however I'm sorry getting through to your service advisor was difficult. I hope your next visit is easier from start to finish.

August 29, 2026

Great service. They pay attention to your needs and does not diminish your concerns. Just very nice. More

by jbap1.@aol.com
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for the kind words. I’m glad the team at Jim Ellis Buick GMC Mall of Georgia listened to your concerns and provided such a positive experience. It means a lot to know you felt well taken care of.

August 29, 2026

Take care of my needs properly and make sure the vehicle performed well. Continue to take care the needs of there customer. More

by jbap1.@aol.com
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the five‑star review. We’re glad the team took care of your needs properly and made sure your vehicle performed well. We appreciate your continued trust in Jim Ellis Buick GMC Mall of Georgia.

August 29, 2026

A major problem was resolved with motor issues. The service support was informative and helpful step by step. More

by jbap1.@aol.com
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, I'm glad your vehicle's motor issue was taken care of to your satisfaction. It's especially good to hear that the service team at Jim Ellis Buick GMC Mall of Georgia provided clear updates throughout the repair. Thank you for sharing your experience.

August 29, 2026

Need better phone system hard to get to your service advisor. Thank you for the service. More

by jbap1.@aol.com
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for the feedback. I'm glad the service itself met your expectations, however I'm sorry getting through to your service advisor was difficult. I hope your next visit is easier from start to finish.

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