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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
4.6
4,623 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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3600 Buford Drive

Buford, GA

30519

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Showing 4,623 reviews

August 30, 2026

I felt that Jim Ellis and Ed gave me exemplary Customer service. In addition, I really appreciated the follow up. That was very timely. More

by That Guy!
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
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Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it’s great to hear that Ed provided exemplary customer service during your visit to Jim Ellis Buick GMC Mall of Georgia. I’m also glad the follow up was timely. Thank you for recognizing the care you received from Ed.

August 29, 2026

Need better phone system hard to get to your service advisor. Thank you for the service. More

by jbap1.@aol.com
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for the feedback. I'm glad the service itself met your expectations, however I'm sorry getting through to your service advisor was difficult. I hope your next visit is easier from start to finish.

August 29, 2026

Great service. They pay attention to your needs and does not diminish your concerns. Just very nice. More

by jbap1.@aol.com
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for the kind words. I’m glad the team at Jim Ellis Buick GMC Mall of Georgia listened to your concerns and provided such a positive experience. It means a lot to know you felt well taken care of.

August 29, 2026

Take care of my needs properly and make sure the vehicle performed well. Continue to take care the needs of there customer. More

by jbap1.@aol.com
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the five‑star review. We’re glad the team took care of your needs properly and made sure your vehicle performed well. We appreciate your continued trust in Jim Ellis Buick GMC Mall of Georgia.

August 29, 2026

A major problem was resolved with motor issues. The service support was informative and helpful step by step. More

by jbap1.@aol.com
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, I'm glad your vehicle's motor issue was taken care of to your satisfaction. It's especially good to hear that the service team at Jim Ellis Buick GMC Mall of Georgia provided clear updates throughout the repair. Thank you for sharing your experience.

August 29, 2026

Need better phone system hard to get to your service advisor. Thank you for the service. More

by jbap1.@aol.com
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for the feedback. I'm glad the service itself met your expectations, however I'm sorry getting through to your service advisor was difficult. I hope your next visit is easier from start to finish.

August 29, 2026

The staff is also very helpful. The work is top notch. The turnaround time is great. More

by cleos parents
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Prayor
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's wonderful to hear that your experience with Jim Ellis Buick GMC Mall of Georgia was so positive. I'm glad the team was helpful, the work was done well, and your vehicle was ready in a timely manner. Thank you for taking the time to share this.

August 29, 2026

Very friendly. Eager to help. Prompt I was well pleased from original purchase to my first service!! More

by MSJRHODES
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, I'm glad your experience with Jim Ellis Buick GMC Mall of Georgia has been positive from your original purchase through your first service visit. It's great to hear the team was friendly, helpful, and prompt. Thank you for sharing your feedback.

August 29, 2026

Very friendly. Eager to help. Prompt I was well pleased from original purchase to my first service!! More

by MSJRHODES
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, I’m glad your experience with Jim Ellis Buick GMC Mall of Georgia has been positive from your original purchase through your first service visit. It’s great to hear the team was friendly, helpful, and prompt. Thank you for sharing your feedback.

August 28, 2026

They were professional and fair. The team was easy to work with and presented the vehicle as advertised. More

by wright1or2
Recommend Dealer
Yes
Employees Worked With
Craig Ebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Ebel
Print
Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the great feedback. We're glad your visit was professional, fair, and that the vehicle was presented exactly as advertised. We appreciate you choosing Jim Ellis Buick GMC Mall of Georgia.

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