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Jim Ellis Buick GMC Mall of GA
Buford, GA
4,443 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,443 reviews
June 05, 2026
The wait time is annoying, but they always do good work and never give me a hard time for warranty work. I'm hoping to get my warranty extended before it goes out in a few months. Thanks. and never give me a hard time for warranty work. I'm hoping to get my warranty extended before it goes out in a few months. Thanks. More
by FJAMALOODEEN786
Verified CustomerEmployees Worked With
Tom
June 05, 2026
So far I can say that Jim Eillis service department is extremely professional and listen to the customer needs They keep you informed throughout the entire process regarding your vehicle service and g extremely professional and listen to the customer needs They keep you informed throughout the entire process regarding your vehicle service and get you in and out as quickly as possible, but making sure all your concerns are addressed. Thank you to the entire service department More
by YVETTEMAC01
Employees Worked With
Monica
June 05, 2026
Victor was a pleasure to work with. He made the process very easy to help maneuver around my busy schedule. The truck I was test driving was already sitting up front when I got there. H He made the process very easy to help maneuver around my busy schedule. The truck I was test driving was already sitting up front when I got there. He also took the time to go over the vehicle and make sure I had everything set up. Came back the next day and paperwork was ready to sign and get me rolling. More
by Daniel
June 04, 2026
Reached before my appointment and nobody checked me in. Waited and asked different people and they said someone will come to me, and nobody did. I asked an advisor and he said they are really busy and will Waited and asked different people and they said someone will come to me, and nobody did. I asked an advisor and he said they are really busy and will get to my car soon and this was 90 minutes after my appointment. My car was done about 3 hours which was supposed to be an oil change and tire rotation. More
by HASANRIA
June 04, 2026
My wife was the one who brought the vehicle in for the oil change so when I got home and saw the bill at $180 for an oil change, I thought it seemed high. oil change so when I got home and saw the bill at $180 for an oil change, I thought it seemed high. More
by mpeele
June 04, 2026
This place has a very bad display of racial discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting at discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting attitude when certain people come in. They act if they are busy and don't see the potential customers. This has happened to me 3 times. Fortunately, the young advisor did help me and each time he went out of his way to assist me. This time I was there for an oil change. My appointment was at 9am, I showed up at 830, my vehicle was not ready until after 11am , with no explanation as to why it took so long. The advisor , didn't seem too concerned about it, however , Mr. Charles Pryor, saw that I was there for long time just for an oil change and went to get help for me. My vehicle had the engine and transmission replaced there and is still under warranty. I have no desire to ever come again unless there is a problem with my engine and transmission. If you don't want certain customers, just put up a sign and say so, I am sure other places will glad to help. Very unfriendly place, for sure. More
by BIGBUSA775
June 03, 2026
Caring and concerned. Very professional. And my sales person Fred is always there for me. He has been a huge blessing in the car buying experience. Very professional. And my sales person Fred is always there for me. He has been a huge blessing in the car buying experience. More
by PENNY.P.GOBER
June 02, 2026
Ed was polite and professional. I asked if my expectations were met! My car was towed in on a Thursday at 4pm, and was repaired and ready for pickup before noon on Friday!!! That is I asked if my expectations were met! My car was towed in on a Thursday at 4pm, and was repaired and ready for pickup before noon on Friday!!! That is 5 star service More
by DAVEYR
June 02, 2026
Everyone was nice but they didn’t rotate tires per request and no phone call request and no phone call More
by zach83
Employees Worked With
June 01, 2026
I was able to negotiate a great price. However, as a result, the dealer decided to REMOVE the tonneau cover that was on the truck at the initial test drive, and in photos in the vehicles l However, as a result, the dealer decided to REMOVE the tonneau cover that was on the truck at the initial test drive, and in photos in the vehicles listing..... immediately after I paid for the vehicle. More
by Ahr1206
