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Jim Ellis Buick GMC Mall of GA
Buford, GA
4,453 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,453 reviews
Verified Customer
June 12, 2026
They both communicated well and advised me if I did not hear from them who to contact. The work was completed in a reasonable time frame. Thank you hear from them who to contact. The work was completed in a reasonable time frame. Thank you More
by DAVIDLKENDRICK10
Employees Worked With
Tom & Charles
June 11, 2026
Worst experience I've had in 10 years. Nick, the service manager was great. Dropped my truck off for a 9am appt. to check the check engine light. I never heard anything that day. I texted Nick, the service manager was great. Dropped my truck off for a 9am appt. to check the check engine light. I never heard anything that day. I texted and called multiple times the next day for an update. The update was the check engine light was not on so there was nothing they could do. The other issue was a shudder, 3 people had driven it and 3 different opinions on what's causing it. I did a ride along with the lead mechanic and he did experience the shudder and steering wheel squeak. I was told they are waiting for another truck like mine to see if it does the same. More
by jhiggins14
June 06, 2026
A great dealership that has the best sales team and inventory. We also had the best buying experience of any of the other dealerships we had previously visited. inventory. We also had the best buying experience of any of the other dealerships we had previously visited. More
by jimmyanderson1990
June 06, 2026
Sami has been very helpful since the first GMC I purchased there in 2022. The sales team wanted to make sure I was truly satisfied before I left the dealership and I was. Thanks. purchased there in 2022. The sales team wanted to make sure I was truly satisfied before I left the dealership and I was. Thanks. More
by CLASSLEADER2001
June 06, 2026
I recently purchased a 2023 GMC Sierra through Morris Walker, and the experience was fantastic. Morris provided outstanding service from start to finish—professional, knowledgeable, and easy to work with Walker, and the experience was fantastic. Morris provided outstanding service from start to finish—professional, knowledgeable, and easy to work with. If I decide to purchase another GMC in the future, I will definitely go back to him. Thank you, Morris! More
by kimitaka.sakurai
June 06, 2026
Uncaring, rude, flippant, incompetent staff. Jump through hoops for zero reasons. Was given an email that did not work and the employee saw it and confirmed it was correct. Not the service nor t Jump through hoops for zero reasons. Was given an email that did not work and the employee saw it and confirmed it was correct. Not the service nor the dealership it used to be. This car is over $100k and 30k miles. Its been in the shop 5 to 6 times minimum for issues. Then they give ME a hard time and placate me? And Melissa should not be allowed around the public woth her attitude. They young guy at the very end that checked me out was the only person in the service dept that had or displayed any decorum whatsoever. Then when I turned down the fuel injection service that all service writers tack on and when I politely said no thanks, Brandon was not warm and fuzzy. I wont buy another vehicle from Jim Ellis unless something changes. More
by HLHUTCH
