Jim Ellis Buick GMC Mall of GA

Excellent. The scanner at the service entrance eliminated any need for giving out vehicle info. Made check in very easy. The scanner at the service entrance eliminated any need for giving out vehicle info. Made check in very easy. More

Friendly respectful. My issue was that my Yukon didn't come with a wheel unlock key and instead of just being able to sell me a key or give me one I had to buy an entire My issue was that my Yukon didn't come with a wheel unlock key and instead of just being able to sell me a key or give me one I had to buy an entire new set of wheel locks with a key. More

Started off bad. Service that was paid for appeared to not be done. Brakes(front and rear) both appeared not to be completed. So I was very apprehensive that any of t Service that was paid for appeared to not be done. Brakes(front and rear) both appeared not to be completed. So I was very apprehensive that any of the service was completed. Spoke with Charles who then got the service manager Nick involved. Nick had my vehicle picked up from our home. Brought back to their shop. Nick insured all the services were completed and had the truck returned to our home. He even had the truck detailed. So bad first experience but Charles and Nick went above and beyond to make us feel secure that our vehicle was taken care of properly. We will be returning for future services. Those two guys are simply wonderful. More

I couldn’t be happier with my experience at Jim Ellis GMC at Mall of Georgia. I had a few issues with my truck that needed to be addressed, and the team went above and beyond to make sure everything was take at Mall of Georgia. I had a few issues with my truck that needed to be addressed, and the team went above and beyond to make sure everything was taken care of. A huge thank you to my salesperson, David Estrella, and his manager, Sami Karaki, for standing behind the sale and making sure I was taken care of. I also want to recognize my service writer, Ed Barnes, who did an excellent job communicating with me and getting the problems resolved. It’s easy for a dealership to treat you well when they’re trying to sell you a vehicle. What really matters is how they treat you after the sale when an issue comes up, and that’s where these guys really impressed me. Great customer service, great communication, and they followed through on what they said they would do. I truly appreciate David, Sami, Ed, and Jason at Jim Ellis GMC. They’ve earned my business and my recommendation! -Kelly Ledford More

I feel completely comfortable going to this service for 'all' my service needs. Very quick service and keep up to date with my visit. I would highly recommend this dealer ship for service. 'all' my service needs. Very quick service and keep up to date with my visit. I would highly recommend this dealer ship for service. More

Went in for a tire pressure issue . Service checked each tire and made sure safe and no leak issues. Service checked each tire and made sure safe and no leak issues. More

Everything went smoothly until I got report of another nail in tire but quick response helped. nail in tire but quick response helped. More

The dealership visit was smooth and efficient, featuring clear, upfront pricing and a knowledgeable sales team that answered all questions without pressure. clear, upfront pricing and a knowledgeable sales team that answered all questions without pressure. More

Thanks to Jim Ellis I'm back on the road again in style so keep up the good work so keep up the good work More