Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Buick GMC Mall of GA
Buford, GA
3,997 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,997 reviews
July 01, 2025
Have always had good experiences here, both sales and service. Have always dealt with Craig Ebel and he is personable, competent, and knowledgeable. Highly recommend! service. Have always dealt with Craig Ebel and he is personable, competent, and knowledgeable. Highly recommend! More
by BabyBuickowner
July 01, 2025
I was in for oil change and tire rotation. Jim Ellis did good again. I will continue coming here. Jim Ellis did good again. I will continue coming here. More
by MWILL32
Verified CustomerJune 30, 2025
Quick & easy purchasing process. Sales staff was knowledgeable with hooking up the GMC app on my phone before we left the dealership. Sales staff was knowledgeable with hooking up the GMC app on my phone before we left the dealership. More
by Dcl36571
June 27, 2025
Nice location with friendly staffs and atmosphere. Our sale person, Victor Harris was patience, professionally direct, and very supportive throughout the process. We are definitely considering Jim Ell Our sale person, Victor Harris was patience, professionally direct, and very supportive throughout the process. We are definitely considering Jim Ellis on Buford for our next purchases. More
by YB
June 27, 2025
Incorrect information given by the technician to the service writer and I had to pay another shop to diagnose service writer and I had to pay another shop to diagnose More
by Akcronic1
Employees Worked With
June 27, 2025
Every experience I’ve had at Jim Ellis Buick has been stellar. Everyone is kind, helpful, and genuine. I’m definitely a lifetime customer! stellar. Everyone is kind, helpful, and genuine. I’m definitely a lifetime customer! More
by lyot21
June 27, 2025
Dealership is fine. Service Dept could be improved. Made appt to have oil changed, tires rotated in afternoon thinking AM rush would have passed. Gave positive response Service Dept could be improved. Made appt to have oil changed, tires rotated in afternoon thinking AM rush would have passed. Gave positive response when questioned whether we would be waiting. Received video in error of vehicle checked in ahead of mine within 25 minutes of arriving. Finally received video of my vehicle review an hour later, but did not get out for additional 45 minutes - total of 2-hr wait. Entirely too long. Please improve on this aspect. Otherwise actual service is good but something should be done to shorten wait time especially for waiting customers. More
by BPOWER5548
June 27, 2025
Excellent willingness to work with customers, very customer friendly, great personalities of the sales rep, sales manager, and everyone else we came in contact with customer friendly, great personalities of the sales rep, sales manager, and everyone else we came in contact with More
by LAURENBLARSON
Employees Worked With
Other Employees :
Shelton
June 27, 2025
Second time purchasing from this dealership. This go around, Victor was open to listening to the desired numbers and was able to meet it as much as he could. The entire dealership took care of m This go around, Victor was open to listening to the desired numbers and was able to meet it as much as he could. The entire dealership took care of me with great care and professionalism. Thank you Victor for such a smooth and quick transaction! More
by Daniel.carbajal712
Employees Worked With
June 24, 2025
Brandon was very professional, answered all my questions. Informed of what my vehicle needed done. Informed of what my vehicle needed done. More
by mellowjoe
