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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,949 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,949 reviews

November 16, 2021

Very professional and had me in and out the store very quickly! I enjoyed the experience More

by Angelique034@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
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November 15, 2021

My issue is not with the service department. They provided service as bes they could given the circumstances. The design of the car is very poor when the battery, battery case, and bumper all have to More

by LTwining
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 12, 2021

Great service provided to me by Tate Gardner, from when I drove into the service bay to my departure, he made my visit seamless, I will use your service again More

by NSIRIMEXECS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
Report | Print
Nov 17, 2021 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations! We will certainly pass along your gratitude to Tate! Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

November 11, 2021

No call backs, no help with engine light on. Purchased 2 new vehicles and no service More

by tclockdoor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew Pederson
Report | Print
Dec 01, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us our service manager, Sean Garrett, at 678-889-8881 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 10, 2021

Sean runs a great service dept. Professional and courteous! Thank you for the quick turnaround! More

by DREW35
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Jorge Banos Jr, Tate Gardner
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Nov 17, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello! It is great to hear everything was done quickly and to your satisfaction! Thank you, and have a fantastic day!

November 10, 2021

Service Mgr. Ed Barnes pointed out timely maintenance needs. He answered future need questions frankly. More

by GBPFANL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 08, 2021

Thanks for getting me and out quickly. Always get my service done with Jim Ellis. More

by JWILLIAMSII
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
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Nov 09, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 03, 2021

Cant say enough good things about this dealership. Jovan and Perry were great. Bought a new car that I am very satisfied with in record time. If you want a good price while dealing with great people without More

by chuck81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Mallory
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Nov 05, 2021 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations! We sincerely value your business and look forward to your next visit!

November 03, 2021

The last time I went for an oul change they did not tighten the oil filter. i know have a mess in the garage if my new house. i keep having issues of them forgetting to do something over and iver ag More

by TRACEY_CLAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Gonzalez, Sean Garrett, Jorge Banos Jr
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Nov 24, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi. We truly appreciate your honest feedback. Thank you for bringing this matter to our attention. We would like to get more details about this. Please reach out to our service manager, Sean Garrett, your earliest convenience at 678-889-8881.

November 02, 2021

Went very well. Professional and courteous. Salesperson called me soon after I left messages. Did a good job. More

by jhnatsch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
Other Employees : Richard Nourie
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Nov 04, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello! Thank you for your kind words and this wonderful review! We appreciate you taking the time to leave us this information about your recent visit. Take care!

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