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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,951 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,951 reviews
December 19, 2019
Recall Service I came in for service due to a recall letter on brakes I received from GMC. On-line appointment scheduling was convenient and Service was prompted an I came in for service due to a recall letter on brakes I received from GMC. On-line appointment scheduling was convenient and Service was prompted and courteous. More
by denick_dan
Verified CustomerEmployees Worked With
Ed Barnes
December 19, 2019
Good, friendly service. I took my truck in for an intermittent problem with radio under warranty. My explanation of the problem was assessed, vehicle was checked out and part I took my truck in for an intermittent problem with radio under warranty. My explanation of the problem was assessed, vehicle was checked out and parts ordered. I returned a few days later when touchscreen came in to have it installed. Time will tell if that fully corrects my problem but so far so good. More
by Junebug
Employees Worked With
David Gonzalez
December 19, 2019
Great Service Every part of the service was seamless. I was kept informed of the progress, and the service representative went over the charges. Every thing went we Every part of the service was seamless. I was kept informed of the progress, and the service representative went over the charges. Every thing went well. More
by Dciampa912
Employees Worked With
David Gonzalez
December 19, 2019
truck recall Chevy truck recall . Made an appointment got in and out with no drama . Truck was ready as stated . Good experience at this dealer service dept. Chevy truck recall . Made an appointment got in and out with no drama . Truck was ready as stated . Good experience at this dealer service dept. More
by JEWELLAL1
Employees Worked With
Tate
December 18, 2019
Long, slow, terrible 20 hours ago I scheduled some maintenance for today at Jim Ellis GMC at the mall of GA. I took the day off from work to have this done. I knew th 20 hours ago I scheduled some maintenance for today at Jim Ellis GMC at the mall of GA. I took the day off from work to have this done. I knew that I needed an oil change and a tire rotation, and I was pretty sure that I needed new brakes. I was told that they would be needed this visit or the next time I got my oil changed. From start to finish, I was there 5 hours and 14 minutes. That's ridiculous. I was informed towards the beginning of my visit that my car did, in fact, need a new set of brakes, but to my surprise, my car needed new tires, too. I approved the brakes and went and researched my tires. Turns out I purchased them from Costco in February 2018, and I had put on maybe 20,000 miles. I received little communication, but towards the end I was told it would be 60-90 minutes more, which would eventually lead me to the total of over 5 hours there. After getting my car back, I sent an email to Jim Ellis and the GM of the dealership. Roughly 45 minutes later, I received a call from the service manager. More on this in a minute. I left the dealership to go to Costco to have them help me with the tires. They re-measured the tread life and got a different measurement that did NOT require replacing my tires. I'm not sure if my advisor was just trying to make a sale or not, but Costco didn't see the need to replace the tires. Back to the phone call from the service manager, Chris. He called to speak to me about my email and my experience there. He admitted that the whole visit took roughly an hour longer than it should have. He admitted that more should have been communicated to me about the time. Yes, my advisor offered me transportation somewhere, but I had no idea how long things would take. During my call with Chris, he asked me if there was anything that he could do to make it right. I told him no. I said that because it is not my job to ask for something or to come up with some manner to smooth things over. If the dealership valued me as a customer instead of just the money I bring there, then Chris would have found a way to make it right. He didn't. I won't be back as a result. Do yourself a favor and go elsewhere. I know that's where I'll be going. More
by JNiziurski
Employees Worked With
Leo
December 18, 2019
Best Dealership EVER This was my second purchase at Jim Ellis GMC in Buford. My wife and I traded our 2016 Sierra for a 2020 Sierra. Both times at this dealership I must s This was my second purchase at Jim Ellis GMC in Buford. My wife and I traded our 2016 Sierra for a 2020 Sierra. Both times at this dealership I must say that it was the best car buying experience I've ever had. In 2016, I was assisted by Sam Karaki. For my new truck, I was assisted by Nelson Carbo. Both gentlemen were fantastic. Nelson worked hard to get the truck we wanted. Sam recognized us from across the parking lot and greeted us. He actually remembered us from 3.5 years ago! I have never met a member of this team who were not top notch. Everyone should come see the Jim Ellis GMC team in Buford. More
by CSIM20511
Employees Worked With
Nelson Carbo
December 18, 2019
Professional from start to finish From my initial call with Jason Dowdy , I was impressed with the positive , honest, want to please attitude of everyone at Jim Ellis. Jason made it po From my initial call with Jason Dowdy , I was impressed with the positive , honest, want to please attitude of everyone at Jim Ellis. Jason made it possible to purchase, at a fair price , the Yukon my wife and I had selected. After we agreed on the deal , Perry Mallory took over and patiently educated me on all the wonderful bells and whistles that came with the Yukon. Finally , Jasmine Kennedy took over to handle all the financial arrangements . She was faultless in every aspect of this transaction. Before retirement I was the Pres. and CEO of a $ billion company , I would have been elated to have had Jason , Perry, and Jasmine working for me. Long term success of any enterprise is ultimately determined by the professionalism of its people. This is why Jim Ellis is and will continue to successful. More
by LANNYVAUGHN
December 18, 2019
Faster and reliable Services Staff helpme for fix my flat tire for garantie, awesome service ! Me. David very nice guy. Theta find from the store the correct tire and Brand New o Staff helpme for fix my flat tire for garantie, awesome service ! Me. David very nice guy. Theta find from the store the correct tire and Brand New one for my car ! More
by JUANCARENDON3
Employees Worked With
David Blood
December 17, 2019
It was a very pleasant experience. Everyone at the dealership listened to me, and they did everything possible to help me make the right decision on my automotive needs. ultimately with Everyone at the dealership listened to me, and they did everything possible to help me make the right decision on my automotive needs. ultimately with the staffs help, I drove away with the truck I wanted at a great value. More
by stan24
December 17, 2019
good service Steve was great 2nd time i bought a car from him and as always great service. Sales Manger was help and the finance guy as well Steve was great 2nd time i bought a car from him and as always great service. Sales Manger was help and the finance guy as well More
by MATTHEWABRAHAM1
Employees Worked With
Steve Eason
