Jim Ellis Buick GMC Mall of GA

I signed on line for an appointment. I got a $15.00 discount Excellent, timely, I took a nap in the recliner when I woke up my vehicle was ready.🤗 I always get good service, so we keep coming back😌🙋 Excellent, timely, I took a nap in the recliner when I woke up my vehicle was ready.🤗 I always get good service, so we keep coming back😌🙋 More

Electrical Problem A puzzling electrical problem took several days to find. Tate Gardner was considerate and helpful, arranging for a rental car during the interval and A puzzling electrical problem took several days to find. Tate Gardner was considerate and helpful, arranging for a rental car during the interval and making sure we were not over charged for the diagnostic work. More

Buick Encore Purchase We had a excellent experience at Jim Ellis Buford. Our salesman is very knowledgeable and helpful. We have bought several vehicles over the years from We had a excellent experience at Jim Ellis Buford. Our salesman is very knowledgeable and helpful. We have bought several vehicles over the years from Craig. If you need an excellent salesman, go see Craig. More

great service Leonel, service writer was very helpful and concerned , and made check out fast, He ask to have the car washed after it was brought up after the servi Leonel, service writer was very helpful and concerned , and made check out fast, He ask to have the car washed after it was brought up after the service . More

Poor communication - remove service from this title Appointment for 1:00. Arrived 12"45. Needed oil change and indicated engine fan was not working. Had to get a rental as they didn't know length of Appointment for 1:00. Arrived 12"45. Needed oil change and indicated engine fan was not working. Had to get a rental as they didn't know length of "service". Communication for the remainder of day which was initiated by me showed nothing had been done. Why appointment to only have car sit for 4-5 hours ?? Rep called next day at 8:45 and left message I would hear of something in the next hour. Didn't happen. Then told oil change was done "last night" ? Continual calls over the next 3 1/2 hours made by myself with rep's continual response that I'll get back to you. Never did in the time frame he indicate. I had to call. Always told they were "looking at it". Finally received a call at about 12:15 saying that it wasn't electrical (could have figured that out in a few minutes) but needed a new fan and quoted a cost of over $3000 !!! Told them I would pick up the car. Upon arrival given a bill for over $240 and showed estimate which was now about $2000 - still ridiculous. Rep refuted that he said $3000. My wife heard this also as I had call on speaker. Last service trip to you for an oil change resulted in my vehicle returned to me with a totally broken windshield. It originally had a SMALL CHIP. Showed rep - nothing I can do - sorry about that Now considering legal action to recover losses of time and money for Ellis actions. More

Could not have been any beeter! I told Richard Newton this I told Richard Newton this morning that he has a new friend and Jim Ellis has a customer for life. Shelton in Finance was absolutely great to work I told Richard Newton this morning that he has a new friend and Jim Ellis has a customer for life. Shelton in Finance was absolutely great to work with fantastic he made the whole buying experience!! Everyone else I met were all a pleasure to meet :-) More

Great Everyone was especially nice and helpful. Salesman Fred Lovette was not pushy and very helpful and tried to make sure I was happy with my purchase, Everyone was especially nice and helpful. Salesman Fred Lovette was not pushy and very helpful and tried to make sure I was happy with my purchase, He tried to explain all the features on my vehicle. More

Great job. Everything was good, got the job done! Trouble with engine light. This is what was needed to be accomplished. Also provided updates. Thank you very m Everything was good, got the job done! Trouble with engine light. This is what was needed to be accomplished. Also provided updates. Thank you very much!. More

Trouble Making Appointment After speaking with a service rep in the morning for prices, I tried to call back and got voice mail. After two hours and no return call, I called an After speaking with a service rep in the morning for prices, I tried to call back and got voice mail. After two hours and no return call, I called and got voice mail again. Waited another hour, called a number off the Web, and voice mail. Finally called a third number and got a person. She checked and said the original person I called didn't get the voice mails. Set my appointment up and after checking in, talked with the service manager about my missed calls. He said they had been having some phone problems. My thought is about how much business they may have lost and almost made me go elsewhere. Once there, the service rep was great. Got my vehicle fixed quickly and correctly. More