Jim Ellis Buick GMC Mall of GA

Great experience! Thank you Richard and the rest of the staff that made this a very easy, no pressure purchase. You have made a new customer. I look forward to future Thank you Richard and the rest of the staff that made this a very easy, no pressure purchase. You have made a new customer. I look forward to future puchases. More

Excellent I've been to Jim Ellis twice now for service on my 2018 Yukon. In both instances they started promptly at my appointment time (or a little before) and I've been to Jim Ellis twice now for service on my 2018 Yukon. In both instances they started promptly at my appointment time (or a little before) and finished on time as promised More

Way too long I was there for 3 hours for an oil change. I need two parts that had to be ordered. Without my knowledge, they tried to find one part at another dea I was there for 3 hours for an oil change. I need two parts that had to be ordered. Without my knowledge, they tried to find one part at another dealer, drove there to find out they didn’t have it either. I was told parts would be there in a few days - have not had any follow up that they arrived. They didn’t wash my car while I was there. Not a big deal except the service advisor asked the valet to wash his car while I was checking in. Totally unprofessional! More

Top Notch From the start to finish it was such a simple Buying process. Perry was super nice and professional and treated us with utmost respect and honesty. I From the start to finish it was such a simple Buying process. Perry was super nice and professional and treated us with utmost respect and honesty. I would highly recommended this dealership and Perry for anyone looking to buy a used or new vehicle.! More

Poor Communication/Car Not Repaired Considering my wife has had such a great experience in the past, I expected much better service from this visit. Our Malibu had a check engine light Considering my wife has had such a great experience in the past, I expected much better service from this visit. Our Malibu had a check engine light issue that could go days better the issue occurring. The first time we took the car to Jim Ellis, the communication was excellent. Since they couldn't find anything wrong with the car, they asked us to bring it back as soon as it happened again. A few days later, the problem returned and we took the car immediately to the dealership. I asked the Service Advisor not to turn off the car without driving it so he could see the problem. After I left, they turned the car off and the problem went away. They had to keep the car for a week before it returned. After the problem returned, they apparently had to work with GM to try to troubleshoot. In total they had the car for over two weeks and were unable to diagnose the issue. They only thing they could offer was to start replacing wire harnesses. During the time they had the car, we had to repetitively follow-up. Since they couldn't repair the car, we took the car back to the dealership we bought it from. They were able to locate a communication from GM that described the issue and provided coverage for the repair. While we have only had the car back for a few days, we hopefully found the issue. I was extremely disappointed with the lack of communication from Jim Ellis while they had my car. I paid a diagnostic fee only to have the car returned and still broken. When I took the car to Rick Hendrick, they identified a potential fix, didn't charge a diagnostic and the repair was covered by GM. More

Service work Tom Lyden was my service rep and was very courteous and respectful. I went in for an oil change and he mentioned a couple of things I might want to c Tom Lyden was my service rep and was very courteous and respectful. I went in for an oil change and he mentioned a couple of things I might want to consider to go along with my oil change. I told him no thank you and he did not try to pressure me. When I picked up my car, walked me to my car (which is something no one else had ever done) and made sure my car was washed and vacuumed. I will ask for him again. More

Canyon Staff is terrific. One of the best service experiences I've had. It adds to our decision to select Jim Ellis for two car purchases. Staff is terrific. One of the best service experiences I've had. It adds to our decision to select Jim Ellis for two car purchases. More

Great service! Easy transaction. “Cappy” went above and beyond to make sure we were satisfied! The Jim Ellis experience was great also getting to your their facility beyond to make sure we were satisfied! The Jim Ellis experience was great also getting to your their facility More

AT4 purchase & delivery experience I really appreciate the sales team’s time and effort spent with me during the Sierra AT4 purchase and delivery. Their attention to every detail and my I really appreciate the sales team’s time and effort spent with me during the Sierra AT4 purchase and delivery. Their attention to every detail and my concerns made the entire experience a pleasure. The professionalism and friendly environment demonstrated by Mike Austin, Fred Lovette, Sami Karaki, Jasmine Kennedy and Jason Hoychick exceeded my expectations and will definitely keep me coming back to Jim Ellis GMC MOG. Completely Satisfied More

Estimated time was 55 minutes actual time 52 minutes It is a great, fast job on the recall I had on my GMC brakes. I appreciate the estimated time being exactly what they said it was going to be It is a great, fast job on the recall I had on my GMC brakes. I appreciate the estimated time being exactly what they said it was going to be More