Jim Ellis Buick GMC Mall of GA

Thumbs up I would definitely recommend Jim Ellis if you’re looking to buy a vehicle. I had looked at the truck I wanted earlier that day and when I went back to I would definitely recommend Jim Ellis if you’re looking to buy a vehicle. I had looked at the truck I wanted earlier that day and when I went back to purchase it I was out of there in less than 2 hours. More

Purchased 2019 GMC Sierra AT4 My wife and I had to go to 3 dealerships before we walked into Jim Ellis Buick GMC at the Mall of GA! We almost gave up on our new truck search. Then My wife and I had to go to 3 dealerships before we walked into Jim Ellis Buick GMC at the Mall of GA! We almost gave up on our new truck search. Then we walked into Jim Ellis and was introduced to Alex Benjumea our salesman that started our amazing experience. He listened to some key options we wanted and he matched us with exactly what we wanted. Never once was Alex pushy and forced a sale. He was genuine and his focus was on my wife and I the whole time. That something we did not experience at the other dealerships in the area. We also give a big thumbs up to the sales manager Sami Karaki who gave us the best deal we could find and even through in an extra bonus on the truck! We will only be using Jim Ellis from now on. More

Envision Service Had made an appointment via the internet which apparently did not go thru. Service person got me in and job completed quickly. Nice waiting area. Had made an appointment via the internet which apparently did not go thru. Service person got me in and job completed quickly. Nice waiting area. More

Efficiently resolved the issue Had a tonneau cover installed earlier this week that needed adjustment. David Gonzalez quickly fit me in and solved the issue. Very happy with my acce Had a tonneau cover installed earlier this week that needed adjustment. David Gonzalez quickly fit me in and solved the issue. Very happy with my accessory purchase and installation. More

Two recalls, my time Wait area was clean and comfortable. Staff did not seem to be in good spirits. Very little smiling. Felt like I was a bother. Felt like I was custom Wait area was clean and comfortable. Staff did not seem to be in good spirits. Very little smiling. Felt like I was a bother. Felt like I was customer 54643289. Chad left Kind of concerned of being in limbo since my service advisor left More

Professional salesman; not at all pushy. Relaxed atmosphere; salesman not pushy; answered all questions we had. Whole process was simple and easy to understand. We will recommend this dealer Relaxed atmosphere; salesman not pushy; answered all questions we had. Whole process was simple and easy to understand. We will recommend this dealer to our friends and family. More

Enclave Service Other than some missing service writers, only two were available, it was a fully packed morning. I had made an appointment two days prior for 8:30 and Other than some missing service writers, only two were available, it was a fully packed morning. I had made an appointment two days prior for 8:30 and was seen at 9:00. I realize some things are out of our control when we serve the public, but as someone who worked many years in public service all efforts should be made to make sure appointments are met! That being said we have used this dealership for many years before it was Jim Ellis and will probably continue to do so. Sean was extremely helpful and called with two issues found during the visit. Will take Enclave back in two days to finish repairs. More

Overcharged I feel like I was overcharged for taking my vehicle elsewhere for service while out of town. The air conditioning was repaired then failed once we ret I feel like I was overcharged for taking my vehicle elsewhere for service while out of town. The air conditioning was repaired then failed once we returned home. I researched the design problems with the AC hose and explained that the other parts were exchanged elsewhere. After charging me an excessive amount for “double checking the work that was already done”, they finally found the leak in the hose ( which I told them was likely the problem). Again, I believe that I was intentionally overcharged because I brought it elsewhere and feel completely taken advantage of. More

Excellent Dealership Great to work with you are treated like family from the time you enter until you drive away. They are the easiest place I have ever purchased a vehicl Great to work with you are treated like family from the time you enter until you drive away. They are the easiest place I have ever purchased a vehicle More

So easy It was great buying a new SUV. I was not pressured and our salesman knew his stuff. When we got to the finance part our financial lead was awesome. Bo It was great buying a new SUV. I was not pressured and our salesman knew his stuff. When we got to the finance part our financial lead was awesome. Both very insightful and a joy to work with. This was probably the best experience I have had purchasing a vehicle. Thank you so much!!! More