Jim Ellis Buick GMC Mall of GA

Cheating on the sell and no post-sale service I bought a 2017 Toyota Sienna at the end of November. At the time of buying, I found one key missing and no User-Guide. Both the sales person and the I bought a 2017 Toyota Sienna at the end of November. At the time of buying, I found one key missing and no User-Guide. Both the sales person and the sales manager noticed that and promised me to sent another key to me over-night and tried to get one from Toyota dealer and send it to me. However, I did not receive the car-key over a week and I called and left the message. I also email my request but nobody ever replied. Since I post a negative review on line, the sails manager Sam called me and "demand me to remove the negative review". The reason was that I did not call his cell phone directly. It was his promise and if anything happened, he should contact me and do the explanations. He did not and blame and threaten me, the customer instead. On the site after we paid cash, we tried to drive and found a flat tire. The sails person pumped some air and we drove home. Next time we drove the car and found the warning light was on and we went to Toyota of Greenville, after checking, the mechanic told us one tire has nail in it and another tire had problem too. He suggested us to replace 4 new tires. We did. Before selling used cars, dealers should have checked the car and replaced the flat tires. But this dealer did not and even did not tell us about the problem. The sails person told us time and again that the owner only cares about the safety of customers. What if we had flat tire on the highway back home, we might be injured or even die. More

excellent service. excellent customer service I was looking for a verhiculo in autotrader and from the first call I received from jim ellis the whole process was very good. Tom was always there. f I was looking for a verhiculo in autotrader and from the first call I received from jim ellis the whole process was very good. Tom was always there. friendly and efficient everything was fast without obstacles exacernte service. Thanks Tom lyden. the Toyota 4Runner is excellent More

Great Costumer Service Great costumer service, in and out in about an hr. Great facility and great people. Definitely coming back. My first GMC truck and i love it Great costumer service, in and out in about an hr. Great facility and great people. Definitely coming back. My first GMC truck and i love it More

Purchase of 2017 Equinox I saw this car listed on Cargurus and left a message for someone to contact me. Tom from Jim Ellis GMC contacted me within an hour of my email and set I saw this car listed on Cargurus and left a message for someone to contact me. Tom from Jim Ellis GMC contacted me within an hour of my email and set up an appt for 2:00 the same day. He met me at the door and walked me thru every step of the transaction. I was in and out within 2 1/2 hours. I highly recommend Tom and Jim Ellis GMC in Gwinnett. More

BEST EXPERIENCE I'VE EVER HAD PURCHASING A VEHICLE VERY PLEASED WITH STEVE. I WOULD DEFINITELY CALL HIM WHEN I'M IN NEED OF A VEHICLE AGAIN. JASMINE WAS ALSO VERY NICE, AS WAS EVERYONE I CAME IN CONTAC VERY PLEASED WITH STEVE. I WOULD DEFINITELY CALL HIM WHEN I'M IN NEED OF A VEHICLE AGAIN. JASMINE WAS ALSO VERY NICE, AS WAS EVERYONE I CAME IN CONTACT WITH THERE. More

Services were provided as agreed upon at price negoiated. The only item I will mention is the service writer indicated that the car would be cleaned as part of the service and it appears that it was not. No The only item I will mention is the service writer indicated that the car would be cleaned as part of the service and it appears that it was not. No biggie, just was not performed as mentioned when dropped off. More

Great experience purchasing a new truck!!! Repeat customer with this dealership and they are awesome to deal with every time! The service department is top notch as well. Highly recommend Jim Repeat customer with this dealership and they are awesome to deal with every time! The service department is top notch as well. Highly recommend Jim Ellis Buick GMC Mall of GA. More

Great! Sean was wonderful as usual! My only negative is the lady that checked in the loaner . I had asked to get my copy back of my credit card and driver li Sean was wonderful as usual! My only negative is the lady that checked in the loaner . I had asked to get my copy back of my credit card and driver license and she said no and was very rude. Sean even said to her there is a better way to say that and her excuse was she was not having a good day. Thought you should know. More

You can count on excellent service Jim Ellis service has always been there when we needed them. From regular service to emergency service. We had an unexpected dead battery. Once the Jim Ellis service has always been there when we needed them. From regular service to emergency service. We had an unexpected dead battery. Once the car arrived David Gonzalez immediately took care of our car. He quicky got the car back on the road and provided a courtesy ride from our home to the dealership to pick the car up. He is professional, courteous and makes you his number one priority. More

Great Service Department I have been rewarded with great service each time I have visited Jim Ellis Buick GMC Mall of GA. They are always waiting and ready when I have my app I have been rewarded with great service each time I have visited Jim Ellis Buick GMC Mall of GA. They are always waiting and ready when I have my appointment made and my car is quickly handled and returned nice and clean as well! More