Jim Ellis Buick GMC Mall of GA

Great Service! I had a great Service Rep, James, who told me the turn around time for an oil change, etc. would be quick, it was! Thanks I had a great Service Rep, James, who told me the turn around time for an oil change, etc. would be quick, it was! Thanks More

Good experience Came in for oil change and was met with professional service rep. and no hassle service. Had to change my appointment which was handled very well. Came in for oil change and was met with professional service rep. and no hassle service. Had to change my appointment which was handled very well. Very accommodating. More

Smooth Experience Mike makes the purchase process very smooth. He listens to the options that I want, researches inventory, both Ellis and other dealers, and then prov Mike makes the purchase process very smooth. He listens to the options that I want, researches inventory, both Ellis and other dealers, and then provides a price comparison for the vehicles that he found. He doesn't attempt to push "extra" options and always respects my choices. Always a great experience dealing with Mike. More

Great Service Took my Honda Accord in for service. Was greeted by Corey Wright, one of the service advisors who was very poilte & helpful. Got my car in & out quic Took my Honda Accord in for service. Was greeted by Corey Wright, one of the service advisors who was very poilte & helpful. Got my car in & out quickly. I would definitely recommend this dealership and the service department! More

1st Visit, Last Visit Brought my 2018 Chevy in to look at a creak in the suspension, oil change and to replace trim under warranty. After dropping the car off at 9 am, they Brought my 2018 Chevy in to look at a creak in the suspension, oil change and to replace trim under warranty. After dropping the car off at 9 am, they said they were unable to continue to look for the culprit of the noise as they noticed under carriage scraps and said they would have to defer to a body shop. Also said the sub frame was bent. I asked how they came to this conclusion, and they inferred that because of where the car make contact with the street, it would have to be bent. Long story short, they did not do any type of alignment or any tangible investigation into the noise (which has been with car since purchase). I was told they rode around the parking lot with a passenger hanging out of the window listening for creaks. Knowing a little about the industry (family working in this industry our whole lives), it was a little laughable to hear how this was diagnosed and "investigated". They did not complete the oil change and software update until I showed up after work, around 4:30. I left there after 6, having to wait for all of these items defeating the purpose of dropping my car off earlier in the day. I am usually pretty laid back and go with the flow, but this seemed like amateur hour over there. Will have to find another GM dealership to service my vehicle. As we are also in the market for an SUV, this also throws out getting one from there. More

Transmission My truck still have the same problem that I took it in for. My truck still shifts hard in first and second gear. I am told that nothing can be done My truck still have the same problem that I took it in for. My truck still shifts hard in first and second gear. I am told that nothing can be done to correct this problem. More

Wonderful people! James Stecker and Sean Garrett took care of me from the minute I walked in. Both were very helpful and informative. I would definitely recommend them James Stecker and Sean Garrett took care of me from the minute I walked in. Both were very helpful and informative. I would definitely recommend them to my friends and family for service. More

Awesome To start off the sales people were great the customer service was outstanding ,just an all-around great experience I would recommend this dealership t To start off the sales people were great the customer service was outstanding ,just an all-around great experience I would recommend this dealership to anybody More

Great Truck at a Great Price I first contacted Mike Hatcher at Jim Ellis the end of May letting him know that I was looking for a used GMC Sierra Double Cab pickup. After much dis I first contacted Mike Hatcher at Jim Ellis the end of May letting him know that I was looking for a used GMC Sierra Double Cab pickup. After much discussion he narrowed down what options I wanted and color. What made his search more trying was that I was on a strict budget and I could not afford the truck that I really wanted. After looking at several trucks over several months that were just out of my price range Mike found the perfect truck that was right in my price range. I can't thank Mike Hatcher at Jim Ellis Mall Of Ga. enough. I love the truck. This is my 2nd Truck that I have bought from Mike Hatcher. My First was a 1995 GMC Sierra SLE that I bought new and still have today. More

Electrical issue Sean was very helpful, proactive in the repair, and effectively communicated all aspects of the repair. I was able to bring in my car early, and Sean Sean was very helpful, proactive in the repair, and effectively communicated all aspects of the repair. I was able to bring in my car early, and Sean ordered the necessary part, so my appointment was completed quickly. More