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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,558 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 20 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,558 reviews
February 15, 2017
All for the customer Customer service was great, very helpful. Looked at several different dealers, ultimately spent a little more main reason was due to this dealers cust Customer service was great, very helpful. Looked at several different dealers, ultimately spent a little more main reason was due to this dealers customer service was all in the customers concern. Very well recommended. Will continue to do business here. More
by Cjkneringer1
Employees Worked With
Nathan Shaw, Dee Hong, Michael Battle
Helpful February 14, 2017
Simple and Easy Truck Buying Experience This is my first purchase at Jim Ellis GMC and it was one of the best experiences I've ever had. Every staff member I dealt with was friendly and acc This is my first purchase at Jim Ellis GMC and it was one of the best experiences I've ever had. Every staff member I dealt with was friendly and accommodating. I received a very fair deal without any back and forth drama. After test driving earlier in the day, I was in and out of the dealership with my new truck in two hours. You really can't beat that experience. I enjoyed working with Richard Newton who was very knowledgeable and upfront about pricing. I highly recommend asking for Richard and would certainly buy from him again. Nate and Dee were also very supportive and helpful in getting me in and out quickly. More
by chadolive
February 10, 2017
Excellent Service as always Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purcha Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purchased so many from there is the service department. More
by amy78
Employees Worked With
Rebecca Tipton
February 06, 2017
Best Dealership Around This is the 4th time I have purchased from Jim Ellis GMC in Buford. The customer service, knowledgeable sales staff, and approachable finance departme This is the 4th time I have purchased from Jim Ellis GMC in Buford. The customer service, knowledgeable sales staff, and approachable finance department are what have made me a loyal lifetime customer. More
by amy78
Employees Worked With
Ken Wang, Fred Marszalek, Jesse Brown
February 04, 2017
I got a fair deal without a lot of nonsense. I enjoyed working with Steve Eason, who was very pleasant to deal with and knowledgeable. I was able to wrap up the purchase of a late model used car I enjoyed working with Steve Eason, who was very pleasant to deal with and knowledgeable. I was able to wrap up the purchase of a late model used car late after work for a fair price. I would buy from Steve again and recommend him to others, so what else do you need to say? I also appreciated working with Dee Hong in Finance to get the deal done. Dee was able to get me better financing than what I was getting arranged with from USAA beforehand. Dee was very efficient in getting everything closed that evening and I appreciated him staying late to accommodate me. More
by Passat buyer
Employees Worked With
Steve Eason, Dee Hong
January 31, 2017
Great Experience Ken Wang is an amazing sales person. He is a natural and goes well beyond what is expected to make your experience at Jim Ellis special. So glad I wa Ken Wang is an amazing sales person. He is a natural and goes well beyond what is expected to make your experience at Jim Ellis special. So glad I was put in touch with him for my car purchase. More
by vanessa chratian
January 30, 2017
Awesome! Very nice people. Knowledgeable, friendly and very easy to work with. I felt like their primary objective was to ensure my satisfaction - they were no Very nice people. Knowledgeable, friendly and very easy to work with. I felt like their primary objective was to ensure my satisfaction - they were not pushy or overbearing in anyway! I highly recommend. More
by Rhett Austin
Employees Worked With
Rebecca, Levi Lewis, Nathan Shaw, Ken Wang
January 30, 2017
Excellent Purchase Experience My wife and I stopped at Jim Ellis Buick Mall of Georgia to do some preliminary homework about purchasing an Enclave. We met Michael Battle who very My wife and I stopped at Jim Ellis Buick Mall of Georgia to do some preliminary homework about purchasing an Enclave. We met Michael Battle who very professionally introduced us to different options and choices which lead us to select a pre-owned vehicle. Michael made the experience very enjoyable by being extremely courteous, polite, helpful, any informative, He exhibited a great sense of putting the customer's needs first. More
by DBrunelle
Employees Worked With
Michael Battle
January 25, 2017
Awesome experience from start to finish! I was put in contact with Jim Ellis and Jesse through a site called Car Guru, where I submitted an inquiry about a black Malibu. I didn't know this w I was put in contact with Jim Ellis and Jesse through a site called Car Guru, where I submitted an inquiry about a black Malibu. I didn't know this was the dealership the car was at, but I am very happy it was! Not too long after that submission, I received a nice email summary from Car Guru (it was late when I submitted it, so like 11pm) and the next day before noon I had a super nice email from Jesse letting me know he would be my primary contact and his direct line. After emailing, we set up a time to meet for a few days later. I had let him know I was interested in looking at some Ford Fusions as well. He was patient, thorough, and detail oriented making the appointment. After arriving at my appointment today, I found out that the original car I requested to look at was gone, but he already had the keys for the three Fusions. We took one for a nice drive ( I was crazy about the color of the other two), reviewing the details, but I was a little uneasy about the mileage on it. Jesse was super informative and again, patient, as I made a call and took some time to think. In the meantime, he found another Malibu and said it might be closer to some of the specs I was looking for. I decided to take a look, ended up driving it, and fell in love with it. Of course, I had lots of questions and concerns, but Jesse was honest, open, and happy to answer everything or find out the answer for me. He is very genuine and makes you feel super comfortable and not pressured about everything. He introduced me to Dee, his finance manager, who was equally patient and great, and did everything he could to help me out. Jesse also walked me through getting started on all of the features and trials on my car, including my onStar welcome call, and had the car washed, detailed, and filled with gas for me. All in all, Jesse is a sweet and intelligent consultant and I would definitely recommend him and the rest of the team at Jim Ellis for any and all of your car shopping needs! More
by ptash51
Employees Worked With
One other really nice and funny guy whose name I unfortunately can't remember! =(, Dee Hong, Jesse Brown
January 25, 2017
Fabulous! Everyone dreads buying a car, but Fred Lovett at Jim Ellis made my experience the best! He went out of his way to work with me and get me into a car t Everyone dreads buying a car, but Fred Lovett at Jim Ellis made my experience the best! He went out of his way to work with me and get me into a car that I absolutely love! I can't say enough good things about him or the rest of the staff there! More
by KGeorge93
