Jim Ellis Buick GMC Mall of GA

Fabulous! Everyone dreads buying a car, but Fred Lovett at Jim Ellis made my experience the best! He went out of his way to work with me and get me into a car t Everyone dreads buying a car, but Fred Lovett at Jim Ellis made my experience the best! He went out of his way to work with me and get me into a car that I absolutely love! I can't say enough good things about him or the rest of the staff there! More

Amazing The entire staff at Jim Ellis Mall of GA was unlike anything I've ever experienced. From the warm greeting of the receptionist to the final delivery o The entire staff at Jim Ellis Mall of GA was unlike anything I've ever experienced. From the warm greeting of the receptionist to the final delivery of our new car. We showed up unannounced 5 minutes before they closed(we thought the closed later) Nathan Shaw introduced himself and told us not be concerned about when they closed. He worked with us at his desk and had a sales person bring up our desired vehicle. Richard was very knowledgeable and very easy to work with. We were the only people in the store besides Nathan, Richard, and Levi and despite the hour, we never felt rushed or pressured. We had questions about the trade value and Nathan was very helpful on showing and explaining the value they put on our trade. I would have never imagined in 100 years a dealership would show us a glimpse into how their business worked. in the end, the transparency and bad carfax on our trade we didn't know about allowed us to find agreeable numbers. Nathan and his staff's professionalism, honesty, and energy made this not only the best car buying experience I ever been involved in, but hands down the best buying experience we've ever had. M. Smith More

Parts department is terrible I went by this dealership today to get a part for my GMC truck. Asked the girl at the service desk about it and she called someone that was supposed t I went by this dealership today to get a part for my GMC truck. Asked the girl at the service desk about it and she called someone that was supposed to come help me. I stood there while 6 reps walked by me and no one offered to help. This was the worst customer service I've ever had at a dealership. This place better get their act together cause there are lots of dealesrships to choose from. I've been there for the LAST TIME More

Terrible Experience! Horrible Customer Service! HORRIBLE EXPERIENCE!!! I will NEVER buy a vehicle from this dealership again! We purchased a used SUV from Jim Ellis on July 3rd that needed a new r HORRIBLE EXPERIENCE!!! I will NEVER buy a vehicle from this dealership again! We purchased a used SUV from Jim Ellis on July 3rd that needed a new rear view mirror and to have a small crack in the windshield repaired. The dealership wrote us a "We Owe" for the repairs/replacement. No one contacted us as of August, so we began to call them. I called several times and left multiple messages with no answer or returned call. I finally was able to get someone in service, in September, and was told to bring the vehicle in and that they had ordered the replacement mirror. We took the car to the dealership on September 22nd (almost 2 months from purchase) and the next day another guy called and said they hadn't ordered the mirror and would do so that day. The car was finally repaired on September 29th, almost 2 months from when we purchased it. If we hadn't called them and pressed, I don't think they would have ever called us or honored their "We Owe". There were other minor issues with the brake petal and steering wheel that the salesman said "wouldn't be an issue to have fixed" that dealership refused to repair as well. This was the 2nd vehicle I have purchased from this dealership but will definitely be the last! I would expect better customer service for a repeat customer! I will be filing a formal complaint with the State Attorney General as well. AVOID THIS DEALERSHIP! More