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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews
Call Service Center (770) 872-6272

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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October 02, 2021

Great experience replaced the dash wire harness faster than was quoted! Exelen employees Drew was an excellent service advisor! More

by REALCUDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Oct 04, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

September 30, 2021

Friendly and knowledgeable staff. I will continue to be a customer at Jim Ellis Gmc. More

by Tyler90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Garrett, Tate Gardner
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Oct 02, 2021 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2021

Our experience was awesome. They were timely, honest and truly care about our vehicle and our experience. More

by axsonm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Lyden And NOONE wore a mask only the customers did.
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Sep 27, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2021

Here is my minimum 15 word response which I don't know why there is a minimum word response because I contemplate weather or not to participate in this survey because of this requirement. DON'T MAKE THIS More

by ROB@ROBDAVIS.US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
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Sep 27, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit! Take care!

September 23, 2021

Very friendly staff. Very efficient. It was nice that the service manager texted me with updates as my truck was being worked on. Highly recommend Jim Ellis Ga Mall service center. More

by CHRISFOWLER201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall Of Georgia. Thanks for the recommendation, and have an amazing day!

September 21, 2021

I scheduled the appointment on a Wednesday describing the problem to get looked at on a Friday. I dropped my truck off at 8:15 AM and it was not looked at at all during the day. More

by bwburns1977
Recommend Dealer
No
Employees Worked With
Ed Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2021 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will use your comments to refine our processes to ensure a more efficient visit in the future. Have a great day.

September 18, 2021

Jim Ellis customer service service is outstanding. It is far above the rest.. They do what they say they are going to do to your vehicle and provide excellent customer service from start to finish. More

by GODCHASER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Lynden- was absolutely amazing.
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Sep 21, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi! We're happy you that found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall Of Georgia. Feel free to reach out to us if you need anything. Have a wonderful day!

September 18, 2021

I have been impresses with Tate Gardner, service advisor both times I have had this truck in for service. He greets you and listens with interest and attention to detail. Thank you! More

by CGROOM12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
Report | Print
Sep 21, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi! Thank you for the high star rating! We sincerely appreciate your feedback. Enjoy your day!

September 15, 2021

GREAT ,haven't received this nice of service since we left Florida. Suggested to Ed that the dealership have benches on the outside so one could enjoy the nice weather while waiting. More

by Nslonkosky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 13, 2021

Honesty the best service that I have received from a service center. The service manager rode with me to hear exactly what my issue was. I was very impressed More

by DARTAGNANGIBSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Sep 15, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.

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