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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,294 Reviews

2,294 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 01, 2019

My review I think y'all could do better on compensation for referrals I know the Maxie price dealership does $250 if your refferal purchases a truck but Jim Ell More

by CHRISMORRIS1989
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dee Hong
Jan 04, 2019 -

Jim Ellis Buick GMC Mall of GA responded

Mr. Morris, Oh googdness Mr. Morris. We understand your frustrations but we do not control the amount that is mandated by Mr. Ellis himself. We will be more than happy to pass this information along to him. As far as it being in a check form that is mandated by the government. thanks!

January 01, 2019

Prices for service work are ridiculous I had several things checked beside getting my oil and filter plus check fluids service. Check engine light soon light on , this is my fourth time i More

by ANDYMAN30518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The employees don’t set service prices
Jan 04, 2019 -

Jim Ellis Buick GMC Mall of GA responded

As we have already responded to the other review you left on Google- Mr. Sparks, We apologize you are having mechanical issues with your 2002 truck. We only have records of you being here this past December for the check engine light, the parking brake assist not working and the firm ride button not working-you declined all the services. The time before that you were here for an oil change a year ago. If you would like to reach out to our Assistant Service Manager, Chris , and see if he can get anything resolved. His direct line is 678-889-8884. thanks!

January 01, 2019

Excellent service The service department Made the repairs on the time frame that was discussed and provided a car for me to drive. Pleased with the service. More

by SLJENKINS1450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Jan 04, 2019 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 01, 2019

Great Service Great service. I was checked in and waited in the customer lounge while my service was being completed. Sean kept me informed regarding the service I More

by OnTheRoadAgain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Powell, Technician, Sean Garrett
Jan 04, 2019 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!

December 31, 2018

Sean took me in as a walk in and got me taken care of quickl I purchased a new Yukon Denali that one of my key remotes was inoperative. Sean took care of the issues even though I did not have an appointment and More

by alanf0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hoychick, Rebecca Tipton, Jeff Ryberg, Sean Garrett, Jasmine Abreu
Jan 06, 2019 -

Jim Ellis Buick GMC Mall of GA responded

It is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2018

Jim Ellis took great care of me and my care. Jim Ellis takes pride in helping their customers. They go out of their way to make sure everything right for you before you leave. Customer Service More

by KYLETURNER00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Gonzalez, Chris Stout
Dec 31, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Your comments keep us motivated and working hard for all our guests, Kyle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 28, 2018

Have had my car serviced here multiple times. Fast service when having an appointment. Works with your warranty even if it's not through them. No issues, great place when I need to have things don More

by ALEXALVARADO2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Dec 31, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

December 28, 2018

Waiting Area is comfortable The only negative maybe my misunderstanding is that I saw other vehicles being vacuumed. Mine was muddy outside and dirt in the floor so I guess it wa More

by JAMIE32
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Blood
Jan 03, 2019 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the high star rating. Your vehicle should have been ran through the automatic wash and your front mats vacuumed out. Please stop by and we will be more than happen to get that taken care of.

December 28, 2018

Not Happy. 2.5 hr wait (with an appt) for an oil change. When you have a scheduled appointment for a job that typically takes 30 minutes tops to complete, in no way should you have to sit in the lobby and wa More

by BLAKE.PHILLIPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Sean Garrett
December 27, 2018

Follow-up to Previous Repair Had an issue with hood collapse. Previous to repair, this issue was not present. Jim Ellis Buick stood behind our honest request and repaired the issu More

by CRAIGASMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Dec 27, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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