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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,337 Reviews
Call Service Center (770) 872-6272

2,337 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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April 05, 2024

Super service and service personnel. Would recommend to all members of my family. Great experience. More

by BARBARA
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Prayor
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Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the recommendation, and have an amazing day!

April 05, 2024

It was a great experience My car was fixed as expected and the dealership employees are always professional More

by Karenkeen1969
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
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Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

April 05, 2024

Everything was fine and done in a timely manner. I'll be back for my 30,000 mile service. More

by mhart9
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
Report | Print
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

April 05, 2024

Does a very good job at explaining what's going on as they do things they make sure to communicate every step and why they are doing it More

by JUANA.ALFARO
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Prayor
Report | Print
Apr 05, 2024 -

JUANA.ALFARO responded

charles did a great job communicating everything that was wrong with the vehicle. Impossible reasons on why it happened. overall smooth experience

April 05, 2024

When I arrived I was quickly greeted and taken care of. Melissa had me in a loaner within 25 minutes. She quoted me the amount of time it would take to have my car serviced, and she was done within the tim More

by mjschneible
Recommend Dealer
Yes
Employees Worked With
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Toole
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Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

April 04, 2024

I Received great courteous service! My issue with my vehicle was resolved in a timely manner. More

by 89ninag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

April 03, 2024

It was easy to make an appointment and the service was performed well and on time More

by TCAPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

April 01, 2024

Warm welcome, kept me well informed as to work progress and made me feel appreciated as a customer. More

by ricktay
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
Report | Print
Jul 23, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

March 30, 2024

He doesn’t know what he’s doing and only has excuses rather than solutions. Just passes the buck on mistakes made but his department. More

by Bigcat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

March 28, 2024

Took care of 90000 mi service. Car running great. I plan on keeping it until it won't run any longer. With the great Service Dept. at Jim Ellis that day may never come. More

by lanasj1951
Recommend Dealer
Yes
Employees Worked With
Tom service dept.
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Jul 23, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

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