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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,359 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,359 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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October 16, 2023
Back in 2018 this dealership was great now their service department has gone downhill. My service advisor was good at communication. 9/10 Now I drew the line where they simply forgot to tighten my brake lin department has gone downhill. My service advisor was good at communication. 9/10 Now I drew the line where they simply forgot to tighten my brake lines. Next day all my brake fluid was emptied out on my grass. Definitely did not take it back to them for them to fix an issue they clearly didn't double check. More
by Contrerasjesus659
Verified CustomerEmployees Worked With
Rina Centeno
October 13, 2023
I do not trust you all anymore. Everytime I bring my truck there it is something wrong. I just had my 90,000 mile check up and now my AC is not working. So don’t take your GMC truck Everytime I bring my truck there it is something wrong. I just had my 90,000 mile check up and now my AC is not working. So don’t take your GMC truck to this place. They are untrustworthy More
by lisabett67
Employees Worked With
October 11, 2023
Awesome , fast and on point , they put my car im with care and told me a real wait time care and told me a real wait time More
by Therealalex17
Employees Worked With
October 10, 2023
Great work, more communication between service and me. Charles was very pleasant and accommodating. Be more time aware when guesstimating how long the work will take. Charles was very pleasant and accommodating. Be more time aware when guesstimating how long the work will take. More
by BSJCKSON
Employees Worked With
Charles in service
October 09, 2023
I’ve been in here 3 times to fix the same issue. I get the run around every time. I will never come back and I will never recommend anyone. You have lost all future business with me. I get the run around every time. I will never come back and I will never recommend anyone. You have lost all future business with me. More
by Jeremiah
Employees Worked With
N/A
October 02, 2023
Great place to bring your car. . Service and sales department are very professional, friendly , and clean areas. . Service and sales department are very professional, friendly , and clean areas. More
by JONESFAMILY11
September 30, 2023
Sales and Service have been great. I bought a new Hummer EV that is going on 3 straight weeks of being in service to replace the battery. Wasn't diagnosed correctly the first time I br I bought a new Hummer EV that is going on 3 straight weeks of being in service to replace the battery. Wasn't diagnosed correctly the first time I brought it for service, so had to bring it back the next day when lights came back on. With proper diagnosis, I would have been driving it a week ago, but here I am still driving a loaner instead I of enjoying fall weather with the top off on my new truck. Not a good experience! More
by ADAMSALLAZ
