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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,283 Reviews

2,283 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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July 19, 2023

The dealership was very attentive, and fixed my problem very quickly. I was very pleased with my service. More

by SPARKER9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Pippin
Jul 27, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

July 15, 2023

Very kind and helpful with my oil change. They didn't push me to do more. They inquired me about my tires, got me quotes on different kinds and told me price matched guarantee. More

by ANGELSCHEEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

July 15, 2023

Ed was instrumental in getting my truck fixed and getting me back on the road. He and Jim Ellis are first class. More

by KYLE@LUCKYCOININC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Bradley
Jul 20, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team!

July 15, 2023

Great job, I love the service video. The staff is very nice and they remember you by name. I appreciate the friendly hospitality. More

by LUCYWAYNE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My service person who did my video.
Jul 20, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

July 13, 2023

The staff is always helpful and accommodating! They typically go over and beyond for customers! More

by LSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ropp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

July 13, 2023

They did a good job and fixed another problem iwas having after I asked them to fix fix More

by barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Rogers
Jul 20, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy we could provide you with a positive experience!

July 12, 2023

Made appointment and got there 15 min early. Took 4 hours when the mentioned it would take 1 and a half. More

by Salcido1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember.
Jul 20, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Jim Ellis Buick GMC Mall of Georgia

July 11, 2023

Quick Service and everything was explained once they finished my car. Great Customer Service and no service done without asking More

by DDSHU97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Rogers
Jul 21, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

July 11, 2023

The staff is very tuned in to buyer’s need and goes the extra steps to ensure customers are informed & satisfied, thoroughly. Out of all my years of purchasing a vehicle, this was the first time I’ve exper More

by ROBERTSSHE01WIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy, Harrison & finance manager
Jul 21, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

July 10, 2023

Young Charles was very courteous and professional. The work was done in a timely manner and I was on my way home satisfied. Thank you all. John Gamber More

by forestremodeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
Jul 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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