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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,359 Reviews

2,359 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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August 09, 2023

My service advisor is top notch! Always answers my questions and gets my truck serviced in a timely manner. Always upfront on what’s going on and services needed done. Would recommen More

by dan@vets1stmobility.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Toole
Aug 12, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for your praise and kind comments about our team. We're glad to hear you found our staff was so knowledgeable and helpful!

August 09, 2023

The part required to fix my vehicle is out of stock and the car is drivable. They were very apologetic, but I know the parts issue is out of the dealer’s hands. More

by Robertgarland36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa - Service Advisor
Aug 12, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

August 04, 2023

Good, but overpriced. An empty aerosol can of interior cleaner was left under the drivers seat. More

by Noble Savage
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 03, 2023

I was a bit nervous have to take my car in for repair especially knowing is a 2022. My service advisor Malissa was courteous, knowledgeable and helpful. I had my vehicle repaired sooner than I anticipate More

by LIZRAMLAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malissa.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

August 03, 2023

The service department was excellent, knowledgeable & accommodating. Melissa was very helpful while keeping the service charges within my budget. More

by tarchambault2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Toole was excellent.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

August 01, 2023

Excellent service spot on everything was great I will return and recommend your services again More

by CHARLIEMCCAIN56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Canon
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

July 30, 2023

Left my oil change with a leaky filter, but drove back a week later and y'all did a very nice job jumping right on it when you noticed my last service job wasn't done. Charles is friendly and dependable. More

by joshzpate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

July 30, 2023

I had too wate too long win I had An appointment with my car. I was there allmost two hours. More

by BEARDJAMES298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim South
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, Bryan Rudow
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

July 30, 2023

Was pleased to have a loner far while my car was being repaired. All is working well now with my car. More

by JBEARD2136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

July 29, 2023

The most amazing experience buying a new vehicle. The service and experience was very enjoyable. Thank you. More

by bebe545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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