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Jim Ellis Mazda Marietta
Marietta, GA
2,149 Reviews
Since 1988, Jim Ellis Mazda Marietta has been committed to assisting each customer in finding the vehicle best suited to their lifestyle and needs. Serving drivers from the metro Atlanta area, the dealership is a proud member of the Jim Ellis Automotive Group, which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center. In 2024, Jim Ellis Mazda Marietta received the Mazda President's Club Award for excellence in sales, service, and overall operations. Additionally, the dealership ranked third nationally in certified pre-owned sales in 2024, and was honored as a 2025 Cars.com Dealer of the Year. Visit Jim Ellis Mazda Marietta at 1715 Cobb Parkway, Marietta, GA 30060, or online at JimEllisMazdaMarietta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,149 reviews
October 23, 2019
Awesome will be back again Awesome experience will be back again...great customer service,great employees...just over all exciting experience...would recommend this dealership t Awesome experience will be back again...great customer service,great employees...just over all exciting experience...would recommend this dealership to any and everyone...can not wait to return....wonderful people.. More
by ROYLJACKSON
Verified Customer
October 23, 2019
Good experience My experience was a good experience. Destiny Frye was awesome and very patient with me. I was unsure about what I wanted. I was very impressed abou My experience was a good experience. Destiny Frye was awesome and very patient with me. I was unsure about what I wanted. I was very impressed about her knowledge of the inventory. If she was not sure she made it her business to find out. I did not find out until well into the process that she was in fact a new sales person. She was that good! More
by SOMDAYIWILL
Employees Worked With
Destiny Frye and Harvey in Finance
October 23, 2019
Unnecessary work Was told the car needed parts replaced that were in excellent condition ($900) and repairs were not covered under warranty. We just needed a tuneup. Was told the car needed parts replaced that were in excellent condition ($900) and repairs were not covered under warranty. We just needed a tuneup. More
by Renita
Employees Worked With
October 22, 2019
smooth and easy My car is new so only twice have been in to Jim Ellis dealership fofvroutine mtce. NEVER have I experienced such an emphasis on customer service! Or My car is new so only twice have been in to Jim Ellis dealership fofvroutine mtce. NEVER have I experienced such an emphasis on customer service! Organized, prompt, efficient, friendly... they even sent me home via Lyft when my car needed an overnight. I could get used to this! More
by judylamb218
October 19, 2019
Started off iffy, but Doug saved the day. I didn't buy my Mazda at Jim Ellis because they didn't have the color I wanted. So I drove to a dealership that did. Turns out, they sold me a car wit I didn't buy my Mazda at Jim Ellis because they didn't have the color I wanted. So I drove to a dealership that did. Turns out, they sold me a car with open recalls and 4 bad tires (brand new car). I brought it to Jim Ellis and spent 3 hours waiting for them to figure out the issues. Needless to say, I had to go back the very next day because the first rep didn't do what he needed to do to get the issues resolved. Fast forward to Doug entering the picture. He has been amazing helping me get everything sorted out. He really has been very considerate of my time and safety. Thanks, Doug and Jim Ellis! I didn't do 5 starts because I had to come back...but Doug deserves the 5/+ starts More
by seachelle
Employees Worked With
Doug Aldridge
October 19, 2019
Outstanding service! Our experience in buying a car here was fantastic. You never know exactly what it’s gonna be like when you go to a car dealership. The people we dealt Our experience in buying a car here was fantastic. You never know exactly what it’s gonna be like when you go to a car dealership. The people we dealt with were friendly, knowledgeable, and extremely helpful! In the future, when I need a car...I will start here! More
by KD
October 17, 2019
Excellent organization to work with. The team at Jim Ellis Mazda of Marietta was an absolute pleasure to work with. By far the most professional dealership I visited during my car search. The team at Jim Ellis Mazda of Marietta was an absolute pleasure to work with. By far the most professional dealership I visited during my car search. Mike Fresquez was outstanding to work with and worked very hard to exceed our expectations and offer me a very fair deal. More
by jbarnard
Employees Worked With
October 16, 2019
Good experience My wife and I just bought a 2009 Honda Accord EX-L couple that was a recent trafe-in. The car was in immaculate condition and very reasonably priced. My wife and I just bought a 2009 Honda Accord EX-L couple that was a recent trafe-in. The car was in immaculate condition and very reasonably priced. The sales staff, especially our sales consultant Hilton Young, were all very nice and professional. We felt no pressure to buy the vehicle and were able to throuroughly test drive the car, even on busy I-75. We were presented with a price that was lower that the asking price so we had no hesitation in purchasing the vehicle. They even wahed the car and filled the gas tank. It was a very good experience. I woyld recommened Jim Ellis Mazda to anyone looking for a new or a preowned car. More
by Tom and Etta Jones
October 16, 2019
Great buying experience! Sales and service were both great to work with and I would highly recommend a family or friend to this location! I wish I could remember all their na Sales and service were both great to work with and I would highly recommend a family or friend to this location! I wish I could remember all their names but if you check your records.....they all deserve a pat on the back for a job well done! More
by Lynda M
Employees Worked With
Other Employees :
Female named after a flower and a service man that was really friendly
October 15, 2019
Worst possible experience buying a car I had the worst possible experience trying to buy a new car today (10/5). I had been there test driving a CX9 a couple months ago and then came back r I had the worst possible experience trying to buy a new car today (10/5). I had been there test driving a CX9 a couple months ago and then came back recently with my wife and she liked the car. I was ready to close my lease today and texted the salesman at Jim Ellis telling him the lease conditions that Toyota was offering for the Highlander and asking him if they could offer something similar. Salesman texted back with a similar offer that his manager Tos had approved ($252 per month, 2999 down). Tos called me to discuss as I had requested them to add a Carplay and he confirmed the terms, so I went there to close the deal and turned down the Toyota offer. We spent around 3 hours at the dealership, filed all the paperwork, they collected all my information, made me sign the documents, made me get proof of insurance and pulled my credit score. I was very surprised when they came back with a lease of 352 per month with 2999 down (100 more than what they confirmed via text message). The manager Tos was very rude saying that he had told me over the phone about the $352 (he didn't) and ignored the text I was showing him.. then he said I should have seen what Mazda was offering on the website (341/month) and realized the $252 was a mistake (really???). We had twin babies with us and he didn't have a problem yelling at us in front of our babies, so we asked him to give our documents back with our personal information and undo the deal. After that happened, he told us to get into an office and close the door (why?). We were very surprised when the finance manager very suspiciously ran away from the office with the documents we had signed and threw them in a locker, arguing he didn't have the key to open it. He didn't allow us to shred the documents (why?). Tos made us lose the deal with Toyota. I blame him and Jim Ellis for any misuse of our SSN numbers and personal information going forward. If this was a mistake (mmm...) they didn't even apologize for it, only yelled at us and at out babies. If you're getting a Mazda, get it somewhere else. More
by DGarzonL
Employees Worked With
Tos Chesson
