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Jim Ellis Mazda Marietta
Marietta, GA
2,153 Reviews
Since 1988, Jim Ellis Mazda Marietta has been committed to assisting each customer in finding the vehicle best suited to their lifestyle and needs. Serving drivers from the metro Atlanta area, the dealership is a proud member of the Jim Ellis Automotive Group, which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center. In 2024, Jim Ellis Mazda Marietta received the Mazda President's Club Award for excellence in sales, service, and overall operations. Additionally, the dealership ranked third nationally in certified pre-owned sales in 2024, and was honored as a 2025 Cars.com Dealer of the Year. Visit Jim Ellis Mazda Marietta at 1715 Cobb Parkway, Marietta, GA 30060, or online at JimEllisMazdaMarietta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,153 reviews
October 17, 2019
Excellent organization to work with. The team at Jim Ellis Mazda of Marietta was an absolute pleasure to work with. By far the most professional dealership I visited during my car search. The team at Jim Ellis Mazda of Marietta was an absolute pleasure to work with. By far the most professional dealership I visited during my car search. Mike Fresquez was outstanding to work with and worked very hard to exceed our expectations and offer me a very fair deal. More
by jbarnard
Verified CustomerEmployees Worked With
October 16, 2019
Great buying experience! Sales and service were both great to work with and I would highly recommend a family or friend to this location! I wish I could remember all their na Sales and service were both great to work with and I would highly recommend a family or friend to this location! I wish I could remember all their names but if you check your records.....they all deserve a pat on the back for a job well done! More
by Lynda M
Employees Worked With
Other Employees :
Female named after a flower and a service man that was really friendly
October 16, 2019
Good experience My wife and I just bought a 2009 Honda Accord EX-L couple that was a recent trafe-in. The car was in immaculate condition and very reasonably priced. My wife and I just bought a 2009 Honda Accord EX-L couple that was a recent trafe-in. The car was in immaculate condition and very reasonably priced. The sales staff, especially our sales consultant Hilton Young, were all very nice and professional. We felt no pressure to buy the vehicle and were able to throuroughly test drive the car, even on busy I-75. We were presented with a price that was lower that the asking price so we had no hesitation in purchasing the vehicle. They even wahed the car and filled the gas tank. It was a very good experience. I woyld recommened Jim Ellis Mazda to anyone looking for a new or a preowned car. More
by Tom and Etta Jones
October 15, 2019
Worst possible experience buying a car I had the worst possible experience trying to buy a new car today (10/5). I had been there test driving a CX9 a couple months ago and then came back r I had the worst possible experience trying to buy a new car today (10/5). I had been there test driving a CX9 a couple months ago and then came back recently with my wife and she liked the car. I was ready to close my lease today and texted the salesman at Jim Ellis telling him the lease conditions that Toyota was offering for the Highlander and asking him if they could offer something similar. Salesman texted back with a similar offer that his manager Tos had approved ($252 per month, 2999 down). Tos called me to discuss as I had requested them to add a Carplay and he confirmed the terms, so I went there to close the deal and turned down the Toyota offer. We spent around 3 hours at the dealership, filed all the paperwork, they collected all my information, made me sign the documents, made me get proof of insurance and pulled my credit score. I was very surprised when they came back with a lease of 352 per month with 2999 down (100 more than what they confirmed via text message). The manager Tos was very rude saying that he had told me over the phone about the $352 (he didn't) and ignored the text I was showing him.. then he said I should have seen what Mazda was offering on the website (341/month) and realized the $252 was a mistake (really???). We had twin babies with us and he didn't have a problem yelling at us in front of our babies, so we asked him to give our documents back with our personal information and undo the deal. After that happened, he told us to get into an office and close the door (why?). We were very surprised when the finance manager very suspiciously ran away from the office with the documents we had signed and threw them in a locker, arguing he didn't have the key to open it. He didn't allow us to shred the documents (why?). Tos made us lose the deal with Toyota. I blame him and Jim Ellis for any misuse of our SSN numbers and personal information going forward. If this was a mistake (mmm...) they didn't even apologize for it, only yelled at us and at out babies. If you're getting a Mazda, get it somewhere else. More
by DGarzonL
Employees Worked With
Tos Chesson
October 15, 2019
Service appointment Had a great experience when I took my vehicle in for service, very friendly staff, and took less time then the estimated time they told me when I sc Had a great experience when I took my vehicle in for service, very friendly staff, and took less time then the estimated time they told me when I scheduled the appointment!! More
by josh12034
Employees Worked With
Other Employees :
Doug Aldridge, Keith Paulk, Peter Uko, Yago Luangraj
October 12, 2019
Incorrect analysis abd no communication. Brought my car in for transmission issue, instead of looking at it or driving it they said it needed a flush. After flush didn't work i requested them Brought my car in for transmission issue, instead of looking at it or driving it they said it needed a flush. After flush didn't work i requested them to set up fix with my extended warranty. That was 4 weeks ago and i never heard from them. Got a new transmission elsewhere. Hinestly, i should get the money i soent refunded. May be talking to lawyer about small claims. Definitely calling Mazda corporate. Customer service is friendly, just inefficient and seemingly lacking knowledge. Not my first poor experience with this place. More
by Clund
Employees Worked With
Doug Aldridge, Yago Luangraj
October 12, 2019
Great service department very professional. But... repairs are over-priced. Very comfy waiting area. Very considerate to have drinks and snacks. Would definitely go department very professional. But... repairs are over-priced. Very comfy waiting area. Very considerate to have drinks and snacks. Would definitely go back to this dealership to buy another mazda More
by elenagalaxy90
Employees Worked With
Maran Smith
October 11, 2019
Go see Ivan. Easiest experience ever! Easiest car buying experience I have ever had. Ivan was very knowledgeable and went the extra mile to get me answers. Definitwly would go see him aga Easiest car buying experience I have ever had. Ivan was very knowledgeable and went the extra mile to get me answers. Definitwly would go see him again. More
by marlidjones
October 10, 2019
Car Service Excellent service and very professional!! Highly recommend them! Delivered on time and very courteous and took an interest in what needed to be done Excellent service and very professional!! Highly recommend them! Delivered on time and very courteous and took an interest in what needed to be done with the car. More
by nancy.wayman
Employees Worked With
October 09, 2019
Consistently outstanding service! I have worked with Eddie and other members of the service staff for years, and always find them to be exemplary. Eddie has become a trusted partner in I have worked with Eddie and other members of the service staff for years, and always find them to be exemplary. Eddie has become a trusted partner in by car maintenance needs, and I have always found him to be totally reliable, knowledgeable and trustworthy. More
by MVC165
Employees Worked With
