Jim Ellis Mazda Marietta

Great sales rep. Just took to long on waiting. As a Regional Vice President of a rather large Sales Force I understand the game. No Need sales rep. Just took to long on waiting. As a Regional Vice President of a rather large Sales Force I understand the game. No Need More

Best car-buying experience we’ve had in 10 years We lease cars in our family, so every three years we are looking for the latest and greatest and dealing with a handful of dealerships. This year, we We lease cars in our family, so every three years we are looking for the latest and greatest and dealing with a handful of dealerships. This year, we decided to look into Mazda, and this dealership 100% solidified our decision. Excellent experience from the moment we walked in the door: Mike was extremely knowledgeable about the vehicles and the leasing process, without being pushy or irritating. The entire finance team introduced themselves to us with just a welcoming handshake and a friendly smile; no pressure, no sneaky tactics, just solid friendliness. Pricing was amazing— we didn’t have to call around and threaten to go to another dealership to get a lower price like we did with other dealers. Transparency in pricing was certainly one of the reasons we decided to lease through this dealership. Overall amazing experience. We will be back! More

Took very long but they didn't give up. Thumbs up! My certified pre-owened car which I just bought in August 2018 started having serious issue in September just a month after my purchase date. Severa My certified pre-owened car which I just bought in August 2018 started having serious issue in September just a month after my purchase date. Several warning lights comes on all of sudden at the same time when my car was in motion. It was very scary and not safe to drive at all. I took my car there several time for the same issue. Each time I was told that they believed that the problem was fixed then same exact issue came back on again... One time, they kept my car about 7 weeks because they didn't know and couldn't figure out what was wrong with my car and took very long time to fix it. After finally I got my car back, the same issue came right back within 24 hours. At that time, I was about to give up and lost faith with them. But after that time, they went above my expectations and finally really fixed the issue! I haven't experienced the same issue ever since. I am glad that I stick with them and didn't give up. Thank you, especially Pete and Eddy! More

Factory Recall.. air bag Joey Tucker provided excellent customer service. He arranged a loaner vehicle within 15 min of my arriving when he realized the wait time. He kept me Joey Tucker provided excellent customer service. He arranged a loaner vehicle within 15 min of my arriving when he realized the wait time. He kept me informed of the progress of the work and let me know of a few things that needed to be addressed in the near future. When the work was complete, he contacted me to return at my convenience. Great service! More

Great purchase experience on a new car for my daughter! Daughter is off in college without a car and needs one this summer and next year at school. Saw that Mazda was offering incentives on the car she wan Daughter is off in college without a car and needs one this summer and next year at school. Saw that Mazda was offering incentives on the car she wanted - Mazda3 Hatchback and both Malcolm and Rick were very helpful in finding the right vehicle at the right price. My daughter is very happy and the whole experience was enjoyable. More

Great experience! My husband and I had a wonderful, easy going, stress free experience at the Jim Ellis Mazda Marietta dealership. We bought a new, 2018 Mazda3 and we a My husband and I had a wonderful, easy going, stress free experience at the Jim Ellis Mazda Marietta dealership. We bought a new, 2018 Mazda3 and we are so happy with our purchase! The car is perfect & we enjoyed working with Malcom Stokes and all the other staff at this dealership. They truly made our car buying experience better than we ever expected. We never felt pressured, and they allowed us to take our time and make the right purchase for us. We highly recommend this dealership. More

awesome jim ellis mazda was helpful, friendly, extremely flexible, willing to negotiate, etc. my new car is in great shape and i couldn't be happier. jim ellis mazda was helpful, friendly, extremely flexible, willing to negotiate, etc. my new car is in great shape and i couldn't be happier. More

Helpful not pushy We describe what we need and it happens only as necessary. When we ask a question, we get a straight answer. Simple as that. Pleasant waiting area. We describe what we need and it happens only as necessary. When we ask a question, we get a straight answer. Simple as that. Pleasant waiting area. More

Great service! Doug is always super friendly and helpful in determining the best options for taking care of my service needs. He always goes the extra mile! Doug is always super friendly and helpful in determining the best options for taking care of my service needs. He always goes the extra mile! More

We had our detours but I do appreciate them. It was rocky at first, received some attitude but in the end I did receive the help I needed. Thanks to Pete taking the time! It was rocky at first, received some attitude but in the end I did receive the help I needed. Thanks to Pete taking the time! More