Jim Ellis Mazda Marietta

Great service experience I bought my Mazda six years ago from this dealership and I have gotten it service here every since. On my most recent service they needed to order the I bought my Mazda six years ago from this dealership and I have gotten it service here every since. On my most recent service they needed to order the part and offered me a free loaner for a week. When I returned to pick my car up on Monday morning, they were unable to retrieve it because it was blocked by a car belonging to the sales department for which they were unable to locate the keys and the sales dept. didn't arrive until 9am. Pete Gallagher (Service Manager) offered me and my car pooler gift cards for breakfast to Chick-fil-A and Starbucks and told me to take the loaner and I could either pick my car up later that day after work or on tomorrow. I arrived the next day to find my car parked near the service department and fully detailed. I am truly appreciated Mr. Gallagher offers of goodwill for my inconvenience. More

Awesome Service Department !!! Everyone is friendly, professional and knowledgeable. Feels like a visit with trusted family members. The complimentary snacks were very welcomed! The Everyone is friendly, professional and knowledgeable. Feels like a visit with trusted family members. The complimentary snacks were very welcomed! The cashiers were friendly and worked quickly to complete transactions to get me on my way. More

5K Maintenance Hilton Young scheduled my first maintenance appointment. All required 5K maintenance needs were addressed. Additionally, Pete Gallagher (Service Man Hilton Young scheduled my first maintenance appointment. All required 5K maintenance needs were addressed. Additionally, Pete Gallagher (Service Manager) reviewed my questions about my car due to the number of miles I drive per day. Pete did an excellent job going over in detail each area of concern and assured me everything checked out fine. Therefore, Pete went above and beyond. Hilton also took time out from his sales responsibility to confirm with me that I was ok with my service. More

Great experience purchasing a 2018 Mazda CX9! We researched crossovers for over a year, reading various reviews etc. We had a short list of cars that we wanted to test drive such as the Enclave, A We researched crossovers for over a year, reading various reviews etc. We had a short list of cars that we wanted to test drive such as the Enclave, Acadia, MDX, etc. The Mazda CX9 was a late entry and we are so glad that we took a look. Great car and lots of value for the price. Most of all we were SOLD by the experience we had with our Sales Rep. Hilton Young. He was very knowledgeable about the car and took the time to really explain the safety features, etc. He was not pushy at all and was a great balance of professional with a personal touch! We LOVE the car and Hilton is all kinds of AWESOME! More

Mike Fresquez was great to deal with Mike was extremely easy to deal with. He didn't try to oversell anything. He just wanted to make the experience easy for us. Then to top it all off, a Mike was extremely easy to deal with. He didn't try to oversell anything. He just wanted to make the experience easy for us. Then to top it all off, after I bought the car I realized there were no floor mats, so I called him and he found some all weather mats to fit in the car I purchased. Just a great experience. More

Doug was great as well as the entire team. They did a great Doug was great and very informative. He and the entire service team did an amazing job servicing my qifes CX-9. She says it truly drives like a bran Doug was great and very informative. He and the entire service team did an amazing job servicing my qifes CX-9. She says it truly drives like a brand new car. Thank you again and we will definitely be back. More

Great service Always a pleasure to have my care serviced, they get me in and out as quickly as possible and 100% confident with workmanship - great team! Always a pleasure to have my care serviced, they get me in and out as quickly as possible and 100% confident with workmanship - great team! More

Service Doug Aldridge was my Automotive Service Advisor. I was very satisfied with my experience. He was very responsive and gave us good service. Eddie Goine Doug Aldridge was my Automotive Service Advisor. I was very satisfied with my experience. He was very responsive and gave us good service. Eddie Goines was so polite and greeted me right away when I dropped my car off a couple hours before my scheduled drop off time. Customer service was impeccable. More

Best car buying experience ever I've been raving about my car buying experience with Hilton Young all week to my coworkers, and decided to finally fill out an official review online. I've been raving about my car buying experience with Hilton Young all week to my coworkers, and decided to finally fill out an official review online. I spent a week looking for a new car, visiting 7 different dealerships and test driving a dozen vehicles to really do my research. Every dealership I went to tried to pressure me into buying a car right away, and almost every salesman I met with second guessed the kind of car I wanted to get and the features I was looking for. A friend recommended the Jim Ellis dealerships, and I'm so glad they did. From the moment I walked into the Jim Ellis Mazda dealership, my experience was 100% positive. Hilton listened to me and never second guessed me about what kind of car I wanted, and he took me for a nice long test drive where I could see how the car drove in traffic, how it handled curves, the turn radius, how it handled bumpy roads - everything. It was such a positive experience taking the car for a test drive and being listened to and not pressured that I knew that I was going to buy my car from him. When I decided to purchase the car, Hilton walked me through everything and made sure I was comfortable with all the different service packages. He had prepared an owner's manual for me with color coded tabs marking important pages, and went through the pamphlet explaining all the car's special features in detail. He then spent another half hour or so with me sitting in the car, showing me how the car's display worked, how to access my settings, and even connected my phone via Bluetooth so I could make my first phone call. By the time I drove off the lot, I knew my vehicle and all its safety features, and even had some radio stations on my favorites list. Hilton took care of me as a customer, and I've kept his business card so I can recommend him to all of my friends. More