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Jim Falk Motors of Maui

Kahului, HI

Overview
Employees
Reviews
Vehicles
4.2
793 Reviews
Friendly, local, low pressure car buying experience at Maui's largest automotive group. Shop all the brands in one stop - Nissan, Chevrolet, Hyundai, Buick, Cadillac, GMC.
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260 Hana Hwy

Kahului, HI

96732

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Showing 793 reviews

April 20, 2024

Michelle and Ray make my experience at Nissan so pleasant and smooth! They are a great team. I will definitely be referring my friends and family! More

by alohainparadise22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Filipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George
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Apr 23, 2024 -

Jim Falk Motors of Maui responded

Your kind words and fantastic review are greatly appreciated! We are elated to hear that our team was able to provide you with the pleasant and smooth customer service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 20, 2024

I had my stolen and recovered Hyundai Elantra towed into service dept. I had a scheduled appointment. After 11 days, and inability to reach service dept by phone 3-4 times daily, leaving over 15 messages ( More

by JOHNKHYNES
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose in service dept.
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Apr 23, 2024 -

Jim Falk Motors of Maui responded

John, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, The Jim Falk Motors Of Maui Team

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April 20, 2024

Great people, Ray and his team were on the spot for all of our questions and assistance in signing for my new Frontier 4x. More

by MARRIAGA0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Vierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rey Vergel De Dios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Falk Motors of Maui responded

Thank you so much for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 19, 2024

Ryan is an excellent worker and I really appreciate his service. Will defia rely be back More

by Chris Webber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jim Falk Motors of Maui responded

Thank you so much for your feedback, Chris. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Ryan. Please let us know if we can ever help you in the future. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 19, 2024

Too many vehicles congested in lot-move some inventory so service can function with less .....stress More

by FRANKSIMINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jim Falk Motors of Maui responded

Thank you for sharing this review regarding your experience with us, Frank. If there is anything else you would like to discuss about your experience, please feel free to reach out to us directly. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 19, 2024

They were very professional. They explained everything that they were going to do to my car so they gave me excellent service. More

by LAVINADAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jim Falk Motors of Maui responded

We are so happy to hear that your recent visit went so well for you! We will let our team know about your experience and we hope you will reach out to us if you have any questions. Have a great day! Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 19, 2024

I felt that I was in good hands with Ryan. Over the years, he has helped me with the service and repairs my Xterra needed. He takes the time to explain what needs to be done and why. More

by BILL_LEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jim Falk Motors of Maui responded

Bill, we sincerely appreciate your feedback. Each employee is a valued member of the Jim Falk Motors Of Maui team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 17, 2024

Ryan was very friendly, explained what needed to be done for our car. Kept us informed. More

by LYNNBARUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Falk Motors of Maui responded

It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 17, 2024

Natalie and her automotive crew is Awesome Honorable Caring and Courteous Professionals people on this planet, More

by gaylordalmeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Vierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Drewry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Curgus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kealoha-Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleiya Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Bersamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Darisay
5.0
This rating includes all reviews, with more weight given to recent reviews.
AMY HALLBERG
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy is the Best Vehicle Expert on the Planet 😀
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Apr 19, 2024 -

Jim Falk Motors of Maui responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
April 17, 2024

Always the best customer service provided and make me feel like family and at home More

by LKANG54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Jim Falk Motors of Maui responded

Thank you so much for taking the time to share your kind words about your experience at Jim Falk Motors Of Maui! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, The Jim Falk Motors Of Maui Team

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