Jim Falk Motors of Maui

Jim Falk Motors of Maui responded

Thank you for providing this feedback about your experience at Jim Falk Motors Of Maui. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Jim Falk Motors Of Maui Team

Jim Falk Motors of Maui responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Jim Falk Motors Of Maui Team

Jim Falk Motors of Maui responded

Thank you for your feedback. Here at Jim Falk Motors Of Maui, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Jim Falk Motors Of Maui Team

dmkkfryer responded

I am greatly disappointed in my experience at Jim Falk. When I agreed to purchase the car I was asked for a deposit of $500 until the funds were wired and that would be returned to my credit card once the wire was received from my bank which it was on 2/26. After checking my credit card, I sent an email reminding that the deposit had not been returned. Phone calls and voice messages. Finally I went to the dealership after about a month and requested a check and stated that I would not leave until I got it. I did get it after spending 1 1/2 in your offices. I reported an issue immediately after I picked up the car. It was not dealt with for over a month. I had a clear coat put on the car and one of the windshield wipers was not working correctly. I thought it was plugged. After dropping by with the car I was told I needed an appointment with my salesman to discuss it, so I made one, but he did not call or come in that day. So I asked for the sales manager. After being at the dealership for 1 1/2 hours, I met Ray, a very nice man. He and I agreed to a service evaluation of the problem, but again I reminded him about the clear coat and that it was most likely just plugged. A week or so later, I brought the car over again, 3rd trip to Kahalui from Kaanapali, for the service evaluation. After 2 1/2 hours they told me it was just plugged and I would not be charged because the sales department would pay for the diagnosis. Thirdly, the sticker tabs on the car were set to expire on 3/31. Since I was not sure the title and registration would be back, I requested that your facility buy my new sticker tabs for the next year and they agreed and it became part of our deal. Shortly before 3/31, I called to see if they had the tabs as my plates would expire in a few days. I was told the title, registration and the tabs would all come the DOL directly to my mailing address. I was also told to use the bill of sale as a registration and if I were stopped to show I had ordered the new years license tabs. Early in April, I called again several times leaving messages, questioning where the documentation for my vehicle was. I was told it had been mailed from the dealership on 4/4, I relayed I had not received it. I asked that they double check the address and was told they would and would call me back. They did not. I checked with the mail carrier and she told me even if the street address was correct, if they had not included the condo number as well it would have been returned, most likely within three days. So I called again questioning the address and was told to come pick them up at one of your locations. Before I could make the trip, I received another voicemail to pick them up at a different location. Then I called to be sure where they were and I was told they were going to mail them to me that day. Sounds good. However, later that day I received another voice mail asking me to pick them up at a third location. The next business day I called and was sent to voicemail and I am no very proud to say, I left a message that I was confused and irritated and that the title and the registration needed to be checked to make sure the address was complete. I finally talked to a person, who by her attitude, had heard my voicemail. I requested she mail my license tabs to me so I would not be driving with expired license plates and get the title and registration changed to reflect my complete address. This is where I am now. I hopefully expect to get the title and registration in the next couple of months. The reason I went to that dealership, that I thought was reportable, was to avoid any problems. I expected more and doubt I will be bringing my car there for service if I can avoid it. If you are truly interested, many of these issues could have been easily avoided. Your employees do not communicate with each other and simply pass your customers on to the next person to address their issues. In all, I made five trips from Kaanapali to Kahului and numerous phone calls. At one point I had a name of the person on the voicemail and it was unrecognizable by the person on the phone as a Fulk employee. As I said, I expected more. Respectfully. Karen Fryer

Jim Falk Motors of Maui responded

Thank you for this great review! We're happy to hear that Rick took care of you! He is a great asset and we appreciate all that he does. Sincerely, The Jim Falk Motors Of Maui Team

Jim Falk Motors of Maui responded

Thank you for reaching out Cindy! Our service department works hard day in and day out to provide the best results for our customers! We will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Jim Falk Motors Of Maui Team

Jim Falk Motors of Maui responded

Heather, we appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss your scheduling experience. Thank you, and we look forward to hearing from you soon. Sincerely, The Jim Falk Motors Of Maui Team

Jim Falk Motors of Maui responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional customer service to all our valued customers. We look forward to seeing you again in the future! Sincerely, The Jim Falk Motors Of Maui Team

Jim Falk Motors of Maui responded

We appreciate you for letting others know about your experience, Mike! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Jim Falk Motors Of Maui Team

Jim Falk Motors of Maui responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Janice. Sincerely, The Jim Falk Motors Of Maui Team

Jim Falk Motors of Maui responded

Thank you for this amazing review! We are happy to hear our team was a big help and put your mind at ease. If you have any questions or need anything in the future, please let us know, we are always happy to be of assistance. Sincerely, The Jim Falk Motors Of Maui Team