Jim Falk Motors of Maui

Great service , Kayla was most excellent ! ! She always went above and beyond to make sure all went well even though she forgot to Order the part she was able to correct it and provide partial ! She always went above and beyond to make sure all went well even though she forgot to Order the part she was able to correct it and provide partial reimbursement for rental vehicle . More

Rick Kealoha-Jacobson in the Service department always takes good care of us. We can always count on him to get us in and out efficiently. His service and professionalism keep us coming back. Mahalo! takes good care of us. We can always count on him to get us in and out efficiently. His service and professionalism keep us coming back. Mahalo! More

Natalie was super professional! We are Lahaina fire survivors, she helped us to get our car fixed. She went to her superiors and got us discounted services to help us. We lost every We are Lahaina fire survivors, she helped us to get our car fixed. She went to her superiors and got us discounted services to help us. We lost everything on August 8th, 2023. We just now got a used car with the help of MEO but it needed repairs. Natalie and Corey helped us. They treated us with dignity and class. We will be a forever Nissan customer. More

Friendly,informative and helpful associates. Took time to tell me what needs to be serviced. Took time to tell me what needs to be serviced. More

Kayla the service person was very helpful and easy to understand. She I made the service quick and easy. understand. She I made the service quick and easy. More

Knowledgeable Team and customer focused. ...Helpful, smiling, good atmosphere....want to assist..Aloha spirit.....professional ...Helpful, smiling, good atmosphere....want to assist..Aloha spirit.....professional More

Never returned my calls, had me bring car in and it wasn't even looked at by mechanic until the third day, after waiting over 3 months for the part they had forgotten to order the gasket and trans flui wasn't even looked at by mechanic until the third day, after waiting over 3 months for the part they had forgotten to order the gasket and trans fluid so that involved another week delay. There was a total lack in communication from them and the only way I could ever get an update on my car was to make a 40 minute trip into town to present myself in person. I have owned GM products since 1964 and this was by far the worst experience I have ever had at a GM dealer. More

Rose was very efficient and explained everything to me. Always professional and communicated in a timely manner. I would like working with Rose next time for my vehicles. Always professional and communicated in a timely manner. I would like working with Rose next time for my vehicles. More

If I could give 0 stars I would. They had the truck all day and don’t even start it. Wasted another day and still not fixed. We will see if the next appointment gets anything done. T They had the truck all day and don’t even start it. Wasted another day and still not fixed. We will see if the next appointment gets anything done. They are the worst place to have to go to get your vehicle serviced. 0/10 don’t buy form them. The mark up is outrageous as well. Scam artist and crooks More

Primrose was great . Very helpful. Kept my wife and I informed while my Nissan leaf was being fixed. Very helpful. Kept my wife and I informed while my Nissan leaf was being fixed. More