Jim Hudson Lexus - Service Center

Great service department as always. Always courteous and timely. I always request a loaner vehicle, and they always have me one available. I cannot say how great this dealership is. timely. I always request a loaner vehicle, and they always have me one available. I cannot say how great this dealership is. More

Service provided through Danny Chupek was again first class. He is consistently accommodating and sensitive to my time constraints. Maintaining my vehicle is always a pleasure. class. He is consistently accommodating and sensitive to my time constraints. Maintaining my vehicle is always a pleasure. More

No drama, no hassles, no suprises. These days - it's great. From making the appointment to picking up the finished car, the whole experience was seamless. They were busy when I dropped off and my service From making the appointment to picking up the finished car, the whole experience was seamless. They were busy when I dropped off and my service writer was with another customer. Another was assigned to help me - no delay and I didn't have to ask. The lady who acted as the "valet", and brought the car to me at pickup was especially friendly and professional. I did not catch her name; she deserves some recognition. Text updates were a nice feature. I really liked knowing what the bill was before coming to pick up. A first-class process with great customer service. Many others need to take notes. More

Service consultant. Erik Due always pleasant and knowledgeable. I always ask for him. I can rely on his knowledge and experience to insure my vehicle is maintained pro Erik Due always pleasant and knowledgeable. I always ask for him. I can rely on his knowledge and experience to insure my vehicle is maintained properly. More

I had the fuel pump replaced as a result of the recall on my 2019 RX350. I was greeted by Danny, who efficiently processed the paperwork. Tommy, the technician, replaced the pump and chatted with me after my 2019 RX350. I was greeted by Danny, who efficiently processed the paperwork. Tommy, the technician, replaced the pump and chatted with me afterward. As always, the service was excellent, and the personnel were exceptional. More

Recall went smoothly I was called in because my 2015 Lexus GX had a part that was recalled. Danny met me within a minute of arrival. He quickly got me into a loaner and ou I was called in because my 2015 Lexus GX had a part that was recalled. Danny met me within a minute of arrival. He quickly got me into a loaner and out there door. I received a call about two hours later saying my SUV was ready. Pickup also went flawlessly. More

Excellent service, clean, friendly associates and staff. I am a first time Lexus owner and was very impressed from day one. I have own many cars and have dealt with many car salesmen, and Juan is the very b I am a first time Lexus owner and was very impressed from day one. I have own many cars and have dealt with many car salesmen, and Juan is the very best I have had the opportunity to make the deal. More

60K Routine Service Shaun is very good at what he does. I had to remind him that batteries were $50 off this month, but he cheerfully applied the discount. Nothing else Shaun is very good at what he does. I had to remind him that batteries were $50 off this month, but he cheerfully applied the discount. Nothing else to complain about, except it seemed like a lot of money for routine service. Charging additional for "shop supplies" seems over-the-top, but everybody does it nowadays. Thank you for honoring veterans with a discount!!! Best car I have ever owned, and the best dealership I have ever encountered. More

Had great service despite the wait :) I brought my car in for service and also had two other things done while I was there. It was worth the time spent having things done that needed it. I brought my car in for service and also had two other things done while I was there. It was worth the time spent having things done that needed it. More

My vehicle was serviced as scheduled and cleaned before My vehicle was serviced as scheduled and cleaned before returning it to me. While waiting I spoke with Lalo about a possible trade/ new purchase. He My vehicle was serviced as scheduled and cleaned before returning it to me. While waiting I spoke with Lalo about a possible trade/ new purchase. He was very pleasant and helpful. Erik Due handled my maintenance paperwork and was also very pleasant. More