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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,186 Reviews

2,186 Reviews of Jim Hudson Lexus - Service Center

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October 24, 2024

Great service. Dealer explains the problem and how to fix it,how long it takes to complete the job. More

by Benftrapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Jim Hudson Lexus responded

We're thrilled our team has hit the mark with 5-star service! Thank you for choosing Jim Hudson Lexus of Columbia.

October 21, 2024

Great customer service, clean environment and excellent service! I love being able to view the video of my car inspection. Top of the line technology! More

by Great Coffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Jim Hudson Lexus responded

Thank you for the fantastic review! We're glad you enjoyed the video inspection feature and our clean, welcoming environment. It's great to hear our technology and service exceeded your expectations! We look forward to seeing you again!

October 18, 2024

The service experience was great! Deanna was extremely knowledgeable and very responsive to any questions I had regarding my vehicle. More

by Anita Garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Parnell
Oct 21, 2024 -

Jim Hudson Lexus responded

Thank you, Anita, for your kind words! We're thrilled to hear that Deanna provided such a knowledgeable and responsive service experience. We appreciate your feedback and look forward to assisting you again!

October 18, 2024

I’m very satisfied with the expertise of Jim Hudson’s Lexus dealership. Friendly staff and great customer service was very nice. More

by donnaoholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Jim Hudson Lexus responded

Thank you for your kind review! We're glad to hear you enjoyed the friendly staff and great customer service. We look forward to seeing you again at Jim Hudson Lexus!

October 13, 2024

Excellent place to take your car for service, friendly people always asking if they can help you. Clean environment. More

by Fblyden1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Jim Hudson Lexus responded

Thank you for the great feedback! We're delighted to hear that our team at Jim Hudson Lexus of Columbia provided a friendly and helpful service experience. We appreciate your support and look forward to seeing you again!

October 12, 2024

Unhappy with my last two oil changes due to the service. Two days ago I was told it would last approx two hours and I was there 4 (they did add a tire). Also I had a reservation at 11 pm and they didn't hav More

by bengoshi73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Jim Hudson Lexus responded

Thank you for sharing your feedback. It's disappointing to hear about the delays and reservation issues during your recent visits, as we strive to provide efficient service every time. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly so we can make things right moving forward. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500

October 11, 2024

Excellent professional service. Advised what services would be provided and kept me updated as to the progress. More

by bbranham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Frick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna
Oct 11, 2024 -

Jim Hudson Lexus responded

We're delighted to hear that you received excellent service and clear communication from our team at Jim Hudson Lexus of Columbia. Thank you for sharing your experience!

October 09, 2024

The only issue was the dealer did not have a loaner vehicle. Had to wait More

by Ken.green06@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Jim Hudson Lexus responded

It was our pleasure to assist you. Thank you from all of us here at Jim Hudson Lexus of Columbia!

October 09, 2024

Amazing customer service! Great service technicians. Great sales people. Timely service! Extremely kind and helpful! More

by katytempleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna
Oct 10, 2024 -

Jim Hudson Lexus responded

Katy, thank you for the fantastic feedback! We're delighted to hear that our team at Jim Hudson Lexus of Columbia provided such a positive experience. We look forward to serving you again in the future!

October 09, 2024

Jared was extremely helpful and provided outstanding service! The waiting area was really comfortable. Appointment time was honored and I was good-to-go in a reasonable amount of time. More

by PDLiggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Goodman
Oct 09, 2024 -

Jim Hudson Lexus responded

Thanks for sharing your stellar experience with Jared at Jim Hudson Lexus of Columbia. We appreciate your business and hope to see you again soon!

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