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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,154 Reviews

2,154 Reviews of Jim Hudson Lexus - Service Center

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October 04, 2023

Erik did an outstanding job handling our service needs and meeting our expectations; Jim Hudson Lexus is a great dealership… More

by Jerry Baxter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Jim Hudson Lexus responded

We extend our gratitude for sharing your high-quality experience with Erik. Your business is valued, and we look forward to serving you again soon.

October 04, 2023

Danny and Tanner have always been great. Attentive and have always kept my car running great. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Jim Hudson Lexus responded

Thank you for taking the time to provide feedback on your excellent experience with Danny and Tanner! We are delighted that they could facilitate a seamless experience for you. Should you require any assistance in the future, please don't hesitate to contact us.

October 03, 2023

Friendly staff, efficient service and pleasant waiting room . Easy access from the interstate . Good service More

by boekhout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Jim Hudson Lexus responded

We want to convey our heartfelt thanks for sharing your experience.

September 30, 2023

Tanner was outstanding as he handled all the aspects of insuring my 60K mile service went smoothly. He was very professional and pleasant to deal with during the entire process. An excellent representativ More

by Grateful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Jim Hudson Lexus responded

We're truly grateful for your 5-star review! Your feedback means a lot to us, and we sincerely appreciate it.

September 30, 2023

My service advisor Melvin Alston is always professional, knowledgeable and very helpful with unique problems. I can always depend on my vehicle being repaired correctly the first time. I’m very satisfied wi More

by I. B. Watchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Jim Hudson Lexus responded

Thank you for taking the time to provide feedback on your excellent experience with Melvin! We are delighted that they could facilitate a seamless experience for you. Should you require any assistance in the future, please don't hesitate to contact us.

September 29, 2023

New in town from California. Outstanding service car was done in a timely manner and Shaun Crosier was great.. More

by rbrownblue25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2023

Always have trusted this dealership due to the incredible people involved, such as Tanner Carnes. He goes out of his way to make sure I am taken care of. More

by pollylampshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Jim Hudson Lexus responded

A heartfelt thank you for your wonderful review! Your feedback means a lot to us, and we genuinely appreciate it. We're excited about the prospect of working with you again down the road.

September 28, 2023

Always friendly and provide good information about what needs to be done. I will continue with this dealer for service on my Lexus. More

by Sealsbox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Jim Hudson Lexus responded

Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression!

September 28, 2023

Had to wait 20 minutes to get a service advisor. Once Eric took over, everything went smooth. More

by Kknight201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Jim Hudson Lexus responded

We're absolutely delighted by your excellent review! Hearing about your experience with Eric and our team brings us immense joy. If there's anything you ever need, please don't hesitate to reach out.

September 27, 2023

I have received five star customer service every time from the service department. I haven't experienced a decline from the service department in over ten years. What more can I say! More

by ronald.dudley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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