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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,181 Reviews

2,181 Reviews of Jim Hudson Lexus - Service Center

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April 16, 2023

Jim Hudson dealership seems to be. organized around meeting the transportation needs of its customers including marketing and service. More

by Wrbailey38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Jim Hudson Lexus responded

Thank you for taking the time to share your feedback! We are glad to hear that our team at Jim Hudson Lexus of Columbia delivered such an outstanding experience. Drive safely, and we hope to see you back!

April 15, 2023

I love the dealership. Everyone is always kind and respectful. Eric is very nice and very informative about my vehicle, answers all my questions. More

by Mustang14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Jim Hudson Lexus responded

Thank you for sharing your positive experience with us! We are thrilled to hear that Eric and our team at Jim Hudson Lexus of Columbia have consistently welcomed you with friendly and communicative service. We appreciate your support and look forward to seeing you again!

Apr 19, 2023 -

Mustang14 responded

The experience was wonderful!! Eric was kind and helpful. The whole experience was a 5 star!!!

April 14, 2023

THANK YOU KINDLY FOR A VERY WARM WELCOME AND IMMEDIATE SERVICE. I WAS SERVED IN A TIMELY MANNER. MR. ERIK EXPLAINED SERVICES PATIENTLY. MY CAR WAS WASHED AND CLEANED AND I REALLY APPRECIATE THE KINDNESS More

by JET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Jim Hudson Lexus responded

Thank you for taking the time to share your experience at Jim Hudson Lexus of Columbia. We're thrilled to hear that you received quick service from Erik. We always strive to go above and beyond with our car wash and cleaning services, and we're glad that you appreciate our efforts! We look forward to your next visit!

April 14, 2023

Very customer friendly. good waiting dept.very good customer service personal.will recommend our family members. More

by praval300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Jim Hudson Lexus responded

We appreciate your five-star review of Jim Hudson Lexus of Columbia! We are thrilled to hear that our team provided excellent customer service. Thank you for recommending our dealership to your family members.

April 13, 2023

An excellent job! ! Couldn’t ask for any better service. Professional, went beyond the call of duty to see that customer was completely satisfied. I give him the highe More

by ethelwsweat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Jim Hudson Lexus responded

Ethel, we're thrilled to hear that you had such a positive experience with Jim Hudson Lexus of Columbia! Our team is dedicated to providing top-notch service and we're glad to know that we went above and beyond to ensure your satisfaction. Thank you for the kind words and we hope to see you again soon!

April 12, 2023

Had a very unique situation and was looking for a quick solution. Our advisor, Shaun Crosier, provided an out of the box solution that met our needs. We were beyond pleased and super impressed with the More

by ssohoops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Jim Hudson Lexus responded

Thank you so much for sharing this positive feedback! We're delighted you enjoyed working with Shaun and the Jim Hudson Lexus of Columbia team.

April 08, 2023

This was my first visit to Jim Lucas dealership and my service was outstanding. Their service department gave me a service review video while they reviewed my car for service. Danil my service rep was nic More

by Kimberly26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Jim Hudson Lexus responded

Kimberly, thank you for the review! We are so glad to hear that Jim, Danil, and the team delivered such a successful service experience. Drive safely, and we hope to see you back again at Jim Hudson Lexus of Columbia!

April 08, 2023

Excellent service. Very friendly . Will go back again. They cleaned my car very good. Pleasant atmosphere. More

by Lika Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Jim Hudson Lexus responded

Lika, thank you for the review! We are so glad to hear that the Jim Hudson Lexus of Columbia team was able to get the job done. Drive safely, and we hope to see you back again down the road!

April 06, 2023

Nice waiting room, very nice amenities. With appointment for tire rotation and inspection it took two and one half hours to complete. More

by Jeffream1946
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Jeffream1946 responded

This review process, while I know needs to be real, is time consuming and if you don’t know who you are sending requests to needing email address and strong codes might explain why I will think twice before completing another.

Apr 06, 2023 -

Jim Hudson Lexus responded

Thank you for sharing your feedback. I am very sorry for the delay in completing our services and if the process of leaving a review felt too time-consuming. I will discuss this with my team to help us improve and provide a five-star experience next time. Please reach out if there is anything else I can help with. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500

April 06, 2023

Had a great experience everyone was very helpful and we will be back to continue service with you. More

by 1213Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Jim Hudson Lexus responded

Thank you so much for taking the time to share your experience. We take pride in taking care of our customers.

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