Jim Hudson Lexus - Service Center

Tanner was Terrific. He kept me posted on my car.. was polite and friendly Would recommend Lexus for great service was polite and friendly Would recommend Lexus for great service More

Arrived mid way in our trip from Charleston SC to Cashiers NC as warning light came on to check engine. It then began to flash so detoured to nearest Lexus Dealer, Hudson in Columbia. Eric Due was ou Cashiers NC as warning light came on to check engine. It then began to flash so detoured to nearest Lexus Dealer, Hudson in Columbia. Eric Due was our service writer. He convinced us to do our 50k mile service while they searched for the problem, & assured us we’d be back on the road in 2 hours or less. It ended up taking 3 & 1/2 hours & the problem was a loose gas cap. I learned at the end they knew it was the gas cap quickly. First Eric knew we were traveling, my & I plus our dog. They could have gotten us back on the road in a few minutes, they charged us $684.00 for the whole process significantly more than the 50k mile maintenance cost us at our regular dealer. The last time I had a problem while traveling, several years ago, we stopped at Nally Lexus in Atlanta who had us in & out in 30 minutes would not charge us, said it was the Lexus way to treat their customers. Finally I had to track down Eric to retrieve my car so we could get back on the road only to find my car just sitting in the service bay with no one around. Finally found another Service writer to find Eric & retrieve my car. More

Danil was very professional and very helpful; He got us in and out in a timely fashion. We will definitely go back there. in and out in a timely fashion. We will definitely go back there. More

Respectful, professional, efficient, accommodating, knowledgeable, customer centric, a model and standard for others providing a service for customers knowledgeable, customer centric, a model and standard for others providing a service for customers More

Matt was very professional and made having my car serviced a pleasure. He was prompt, informative, and helped me understand the process. I will highly recommend him to anyone. serviced a pleasure. He was prompt, informative, and helped me understand the process. I will highly recommend him to anyone. More

Matt took the time to explain the issues I was having and what it would take to get the job done right. He was very patient, answered all my questions and I am confident in the decision to get the right wor what it would take to get the job done right. He was very patient, answered all my questions and I am confident in the decision to get the right work done on my Lexus. More

Great Experience with Matt! He listened to my concerns and was very professional in taking me through the process. I really appreciated his timeliness in getting things done and the work he put in to make and was very professional in taking me through the process. I really appreciated his timeliness in getting things done and the work he put in to make sure everything was done as requested. I highly recommend going to Matt for all your Lexus service needs! More

Jim Hudson's customer service is as great as the reputation of the Lexus cars reputation of the Lexus cars More

Awesome staff/Shaun C. and service. I have never had a less than excellent experience. less than excellent experience. More

Good customer service that I appreciate I cannot complain I will be back to bring my car in I will be back to bring my car in More