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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,175 Reviews

2,175 Reviews of Jim Hudson Lexus - Service Center

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August 25, 2021

Great customer service, always greeted with a smile and very knowledgeable in regards to any questions or concerns. Very happy with my awesome Lexus service. More

by algottie84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Jim Hudson Lexus responded

Hearing that our team always greets you with a glowing attitude really makes our day! We strive to make sure our guests receive exceptional service and it certainly sounds like the team hit the mark. We will be sure to pass along your thanks to the Jim Hudson Lexus of Columbia team. Safe travels!

August 19, 2021

Melvin is the best!! Makes it easy and pleasant experience. Always helpful and prepared. Clean and friendly atmosphere no matter how busy they are . No complaints More

by Mbgwinn56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Jim Hudson Lexus responded

We are thrilled that you continue to choose Jim Hudson Lexus of Columbia for your service needs! Thank you for sharing your kind feedback about Melvin and the team, it is gratifying to know that you are always so well taken care of. See you next time!

August 17, 2021

Erik did a great job during my recent service appointment at Hudson Lexus! He worked the details of my servicing well, work done right, and billing was smooth!! More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Hudson Lexus responded

Your confidence in Erik and the Jim Hudson Lexus of Columbia team to get the job done means a lot to us, Rich! Thank you for stopping by and we hope to see you next time. Take care!

August 10, 2021

I haven’t purchased a Lexus here, but they have the best service department in the midlands! More

by Jeff Black
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Jim Hudson Lexus responded

Thank you for the great review, Jeff! We appreciate your confidence in the Jim Hudson Lexus of Columbia team to get the job done. Drive safely, and we hope to see you back!

August 06, 2021

Melvin did a great job assisting me with getting my car serviced! He was professional and courteous. Thank you for getting my Lexus 250 serviced in a timely manner! More

by Mertha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Jim Hudson Lexus responded

Mertha - Thank you for taking the time to review us! We are so happy to hear that Melvin delivered a successful service experience. Drive safely, and we hope to see you back at Jim Hudson Lexus of Columbia!

August 01, 2021

Jim Hudson has given me the experience of a lifetime. I cannot express the way their professionalism and their willingness to always go the extra mile in any situation has left a profound impression on me. More

by vanessa.wilson56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Jim Hudson Lexus responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! Thank you for choosing Jim Hudson Lexus of Columbia and we are so pleased to hear your experience with memorable. Safe travels and have a great day!

July 31, 2021

Erik Due and Danny Chupek were outstanding, but it took 20 min for anyone to come help me when i drove up to service. Certainly your "service consultants" could take 5 minutes away from their work and sig More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Jim Hudson Lexus responded

Jane - While I am glad to hear that our team was helpful, I am sorry if the process took longer than anticipated. We try to deliver a seamless experience and I will be sure to address these concerns with my team so we can work towards improving. Thank you for your business, Julie Plyler - Customer Relations Manager - 803-754-9500

July 27, 2021

The service I recived from Mr. Erik Due was outstanding and very professional. He took time to explain Battery issue concerning my vehicle. Excellent Quality customer service. More

by cherrysibert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Jim Hudson Lexus responded

Thank you for letting us know about your positive experience with Erik and the Jim Hudson Lexus of Columbia team! We are delighted Erik welcomed you into our dealership and addressed your concerns - this is the type of service we strive for! Safe travels and have a great day!

July 25, 2021

Great company, I love the customer service.Shaun takes Great company, I love the customer service. Shaun takes good care of my Lexus. Explains what service they will be doing Everyone is helpful and kind More

by Bevcansell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to review Shaun and the team! We are delighted that you were so well taken care of here at Jim Hudson Lexus of Columbia. Drive safely and we hope to see you again!

July 23, 2021

As always, Shaun is exceptional at every part of my service appointment. He is extremely attentive, professional and simply the best, in my opinion. I am always pleased when I leave Jim Hudson Lexus. More

by Deborah, customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Jim Hudson Lexus responded

Deborah, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Jim Hudson Lexus of Columbia, and we will certainly let Shaun and our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

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