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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,177 Reviews

2,177 Reviews of Jim Hudson Lexus - Service Center

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May 19, 2021

Dropped off the car for service in the morning. They had all of the paperwork ready so I could get on with my work day. They called midmorning to discuss a few items explaining the need and cost. Texted me More

by carowner
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Jim Hudson Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you again down the road!

May 16, 2021

great service. expected on time service results. very professional. Always a pleasant experience. Waiting room comfortable and very clean. Service personnel very efficient. Great experience. More

by DENNISPATCOSTNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Jim Hudson Lexus responded

Dennis - It means a lot to hear that you enjoy your visits with us at Jim Hudson Lexus of Columbia. Thank you so much for trusting us with your auto service needs! We appreciate your business and look forward to assisting you next time.

May 14, 2021

I have always had a great experience at Jim Hudson Lexus in sales and service! The waiting room area is perfect for work or relaxation. More

by cookinjudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to review us! Hearing that you are so confident in the Jim Hudson Lexus of Columbia team made our day. Drive safely, and we hope to see you again down the road!

May 14, 2021

Always a pleasant service experience and you can tell that the customer is the focus. I always make use of the business center and wifi to get work accomplished while waiting. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Jim Hudson Lexus responded

Dave - Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you again down the road!

May 13, 2021

Scheduling service was an easy task with the online schedule. Upon arrival I received friendly, courteous service from the whole team! Thank you all for a great job. More

by jrt447
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Hudson Lexus responded

Thank you for the kudos! It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Jim Hudson Lexus of Columbia!

May 13, 2021

Delivered what was expected on time and precisely as needed. Waiting room was comfortable and well stocked with drinks anc snacks. Everyone was friendly and at the same time business oriented. More

by JEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to share about your positive service experience! We are happy to have you as a customer here at Jim Hudson Lexus of Columbia. Drive safely and we hope to see you again!

May 12, 2021

The service advisors make it clear that they are committed to fulfilling customers expectations and they regularly achieve that goal would highly recommend Jim Hudson auto dealerships More

by JFCQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Jim Hudson Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experience! All of us at Jim Hudson Lexus of Columbia are thrilled to hear our service advisors were able to take care of you. Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again and have a wonderful day!

May 11, 2021

Sam and Melvin are the BEST! Professional and courteous, they provide updates on the service progress along with clear explanations of any unexpected vehicle issue. More

by jfcpalmetto@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Jim Hudson Lexus responded

It is terrific to hear that Sam, Melvin, and the team delivered such communicative, top-notch service! Thank you for choosing Jim Hudson Lexus of Columbia, and for taking the time to review our work. We look forward to seeing you next time!

May 09, 2021

I had an issue with oil changed performed on wrong interval. Erik at dealership quickly corrected issue and got me in my way. BEST DEALERSHIP EVER!! More

by yrrepmjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Jim Hudson Lexus responded

We're so glad we could assist you - it is truly a pleasure! Thank you for the kind review and for choosing the team here at Jim Hudson Lexus of Columbia!

May 08, 2021

Service was timely and service advisor gave updates on a regular basis and also went over the results after completion. Thanks for the prompt and excellent service. More

by bryntakn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Jim Hudson Lexus responded

Thank you for the kind review! We're grateful for your business and so glad to hear we're living up to our standards of excellent customer service. We appreciate you trusting Jim Hudson Lexus of Columbia with the care of your vehicle and hope to see you again soon!

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