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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,150 Reviews

2,150 Reviews of Jim Hudson Lexus - Service Center

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December 23, 2020

My Lexus had a very odd problem which was difficult to diagnose. Tony, Melvin and many of the technicians worked very hard to determine what was causing the issue. Tony went above and beyond what any norm More

by Vlwilliamson2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Schoen, Tim Cumalander and Lenwood Woodbury
Dec 23, 2020 -

Jim Hudson Lexus responded

Thank you for reviewing us! It is excellent to hear that Tony, Melvin, and the team went above and beyond to get you back out on the roads safely. We appreciate you trusting Jim Hudson Lexus of Columbia with your business and are wishing you many happy miles down the road!

December 23, 2020

Sam did an excellent job helping me when I came in. We had awesome conversation in regards to how amazing Prince, or the artist formerly known as, is. He answered any questions I had about my vehicle and More

by Notleb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Jim Hudson Lexus responded

Thank you for taking the time to leave us a review! We are so glad Sam took such good care of you here at Jim Hudson Lexus of Columbia, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

December 22, 2020

I really like how customer oriented they are at Jim Hudson ‘s. I like being able to pay before I go to pick up The car. It also means a lot that I can get a loaner if needed. More

by jocelclarks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Jim Hudson Lexus responded

This is a fantastic review. Thanks from the entire team at Jim Hudson Lexus of Columbia!

Dec 23, 2020 -

jocelclarks responded

My review was sincerely meant and I appreciate your efforts and helping me in my car’s repair.

December 21, 2020

Great experience with Erik Due. Very courteous and friendly. Everything handled in a very professional manner. He assured me that my car would be taken of . More

by Grinnie45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Jim Hudson Lexus responded

Thank you so much for visiting us at Jim Hudson Lexus of Columbia! We are happy to hear that Erik could ensure that all of your concerns were properly addressed. Enjoy your day!

December 20, 2020

Very positive experience. All employees were friendly and just as curtious as they could be. Will definitely be back for next service. A great experience. More

by Fancy car Laura 123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Jim Hudson Lexus responded

We couldn't have asked for better feedback, Laura! It's great to hear that our service team took such good care of you and your vehicle. Thank you for trusting Jim Hudson Lexus of Columbia with your repair and maintenance needs!

December 19, 2020

Jim Hudson Lexus is an excellent dealership. I was met immediately upon arrival. When my service department rep, Erik Due arrived he not only took care of my 70,000 mile visit, but took my car to the body More

by Smith 111, Willie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Jim Hudson Lexus responded

We are thrilled to hear that you received such thorough, attentive service from Erik and the team! Thank you for your business and your review of Jim Hudson Lexus of Columbia. We wish you a happy holiday season and look forward to working with you again!

December 19, 2020

They do what you ask of them, on time and when promised. Only because you make respondents enter 25 words minimum I'll keep typing and provide some constructive feedback. The one area where this dealership More

by Doug H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty MacDonald
Dec 22, 2020 -

Jim Hudson Lexus responded

Doug, thank you for taking the time to leave us this feedback. We do strive for exceptional service here, and we will be sure to share this with our team and work to improve our detailing service going forward. If there is anything more we can do for you, please don't hesitate to give us a call or come back and see us again.

December 18, 2020

As always the team at Jim Hudson Lexus was great. Danny Chupek was kind and attentive and handled all of my service requests. Five star service from start to finish. More

by F SPORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Jim Hudson Lexus responded

We are proud to hear that Danny made your visit excellent from start to finish! Thank you for giving the Jim Hudson Lexus of Columbia Team your business and leaving a positive review. We are grateful to have you as a customer and wish you a safe and happy holiday season!

December 18, 2020

Love 💕 I always have a great experience with my two cars. Everyone is nice and my advisor Erik is amazing. I bought another Lexus to replace my Audi because of the excellent customer service I receive. More

by Mentor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lalo Bellamy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Foreman
Dec 18, 2020 -

Jim Hudson Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that Erik went above and beyond to earn your five-stars. Safe travels, and we hope to see you back at Jim Hudson Lexus of Columbia next time!

December 15, 2020

As always the service was excellent!! Erik was great!! The dealership is always nice and clean so I didn’t mind waiting on my car. More

by Mammalexus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Jim Hudson Lexus responded

It means a lot to hear that you receive consistently excellent service from our Jim Hudson Lexus of Columbia team. Thank you so much for your continued support! We look forward to your next visit with us.

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