Jim Norton Toyota of OKC

VERY BAD SERVICE CENTER VISIT. I PURCHASED A TOYOTA FJ CRUISER IN DECEMBER 2014, FROM JIM NORTON . IT WAS A VERY POSITIVE EXPERIENCE WORKING WITH THE SALESPERSON. THE DECISION I PURCHASED A TOYOTA FJ CRUISER IN DECEMBER 2014, FROM JIM NORTON . IT WAS A VERY POSITIVE EXPERIENCE WORKING WITH THE SALESPERSON. THE DECISION TO PURCHASE THE FJ CRUISER WAS HEAVILY BASED ON MY ENCOUNTER WITH THE SALESMAN. UNFORTUNATELY CAN NOT STATE THE SAME ABOUT A VISIT TO THE SERVICE CENTER. ON 11/25/15 APPROXIMATELY 435PM I VISITED THE SERVICE CENTER TO HAVE THE TIRES INSPECTED DUE TO THE TIRE INDICATOR LIGHT BEING ILLUMINATED ON THE DASHBOARD. ONCE ARRIVING, I MET WITH MY REGULAR ASST SERVICE MANAGER (MR JARIED) ( NOT SURE OF THE SPELLING) WHO PROCESS ME IN. I WAS LATER TOLD THAT I HAD A NAIL STUCK IN MY PASSENGER BACK TIRE AND IT NEEDED TO BE REPAIRED OR REPLACED. I WAS ALSO TOLD THAT I HAVE A WARRANTY THAT COULD POSSIBLY COVER SOME OR ALL OF THE COST TO REPLACE THE TIRE. I OPTED TO PURCHASE A NEW TIRE, BUT THE DEALERSHIP DID NOT HAVE A TIRE IN STOCK. I WAS TOLD BY MY ASST SERVICE MANAGER THAT HE WOULD DO WHAT EVER POSSIBLE TO REPAIR THE TIRE AND FOR ME TO CALL BACK THE FOLLOWING MONDAY FOR THE WARRANTY INFORMATION. AT THAT TIME, ASST SERVICE MANAGER MR WESTON APPROACHED THE WAITING ROOM WITH A VERY FRUSTRATED LOOK AND POSTURE AND STATED TO ME THAT IT WAS THE DAY BEFORE THANKSGIVING AND THAT NO ONE COULD DO ANYTHING FOR YOU. I BEGAN TO EXPLAIN THAT I WAS TRAVELING THAT WEEKEND AND WANTED TO MAKE SURE THAT I HAD A SPACE TIRE. I EXPLALINED TO HIM THAT I HAD AN APPT AND THAT THE SERVICE CENTER WAS NOT DUE TO CLOSE UNTIL 6PM. ASST MGR MR WESTON BEGAN TO GET MORE AGGRESSIVE IN HIS POSTURE AND STATED THAT HE DID NOT CARE WHAT THE POSTED CLOSING TIME WAS AND THAT THE MECHANICS LEFT AT 5PM AND THERE WAS NO ONE TO ASSIST ME IN REPAIRING THE TIRE. I TOLD HIM THAT I DID NOT APPRECIATE THE MANNER IN WHICH HE WAS COMMUNICATING TO ME AND THAT THE OTHER SERVICE MAN WAS DOING ALL THAT HE COULD TO ASSIST ME. HE LEFT THE WAITING ROOM AN D WENT TO SPEAK TO MY SERVICE MAN AND TOLD HIM THAT NO ONE COULD ASSIST ME AT THAT POINT AND THAT IT WAS TIME TO GO. AT THAT TIME IT WAS APPROX 5:25PM, AND WESTON DID NOT WANT THE OTHER SERVICE MAN TO ASSIST ME. FORTUNATELY, THE SERVICE MAN CHANGE THE TIRE THAT WAS DAMAGE AND OFFER ME TO RETURN THE FOLLOWING MONDAY FOR RESOLUATION ON THE DAMAGE TIRE. THANK GOD MY SERVICE MAN DID NOT LISTEN TO WESTON, BUT HAD THE TIRE CHANGE. I HAVE WITNESS WESTON BEHAVIOR WITH OTHERS DURING PREVIOUS VISIT AND THOUGHT TO MYSELF, I WAS BLESSED THAT HE WAS NOT ASSIGNED TO ME. I WITNESS WESTON BEING VERY RUDE AND VERY DIRECT AND NOT PROFESSIONAL AT ALL. I REMEMBERED A PREVIOUS SERVICE VISIT WHEN I WITNESS MR WESTON COMMUNICATING VERY UNPROFESSIONALLY WITH A SENIOR COUPLE AND THEY WERE OBVIOUSLY IMTIMIDATED BY MR WESTON'S TONE AND DICTION. I HIGHLY RECOMMEND THAT MR. WESTON BE PROVIDED ADDITIONAL TRAINING IN CUSTOMER RELATIONS/SERVICE PERHAPS THIS TRAINING WILL ASSIST HIM IN CUSTOMER RELATIONS. I HAVE DECIDED TO TAKE MY VECHILE TO FOWLER TOYOTA FOR FUTURE SERVICING. I HAD A GREAT EXPERIENCE WITH FOWLER HONDASERVICE CENTER DURING THE PAST 3 YEARS, AND LOOKING FORWARD TO THE SAME FROM FOWLER TOYOTA. More

Feel free to be taken advantage of. Please listen closely. Never, never, never give your business to these people. They have no integrity. They take advantage of young 1st time purcha Please listen closely. Never, never, never give your business to these people. They have no integrity. They take advantage of young 1st time purchasers. They lied to customers and when caught in one lie make up another one to make it seem more appropriate. This is the dealership that gives all dealerships a bad name. I have only seen worse in movies. More

I love my new car and dealer. I love my new car. I have been looking for a new car for awhile. I was so happy with the dealership and the sales team that I purchased my car at Jim I love my new car. I have been looking for a new car for awhile. I was so happy with the dealership and the sales team that I purchased my car at Jim Norton Toyota. I have been to all of the other OKC dealerships and didn't feel the no-pressure professionalism that I felt at Jim Norton. Thank you and I love my new Toyota Prius. J. Sanders P.S. Thank you Brandon and Charles More

Knowledgeable and Prompt Joe is THE MAN!! I spoke via phone with him about a part for my Sequoia; at his invitation, I drove to the dealership and together we looked at his c Joe is THE MAN!! I spoke via phone with him about a part for my Sequoia; at his invitation, I drove to the dealership and together we looked at his computer screen(s) until we found the correct replacement part that I needed. He told me he would order it immediately (this was a Friday) and that the part would be available to me by Tuesday at 10:00 a.m. So I called Joe on Tuesday at 10:15. I was pleasantly surprised when he told me he had the part with my name on it and to "come on over". The part was the correct one, the price was what he had told me, and I was in and out in fifteen minutes. What I also especially liked was that Joe LISTENED to me as I explained the problem; he did not interrupt me and only asked a few questions. I like that! Add to that the fact that he did what he said he would do (and on time) with no excuses or surprises. Norton Toyota needs to recognize Joe for his outstanding service and because he is a very important and positive public relations resource for their dealership. So recognize him is some positive way!! Thank you, Joe for your help. I will return the next time I need quality help and service. More

Just Say No!!!! This is the first time I have ever written a review that was negative but here it goes. DISCLAIMER: This is for the salesman and the sales manage This is the first time I have ever written a review that was negative but here it goes. DISCLAIMER: This is for the salesman and the sales management area. I am extremely upset with this location and how they handle customer service. I was very excited to find a car that I loved at the Jim Norton Toyota OKC location. I purchased a brand new Scion xB and while our sales person was very nice and helped me find the right car, he led me to believe that the car came with navigation although it was not installed, I just had to call and take it in and they would install it with a CD. When I called to set up the installation I was told that it would be no problem. I made the appointment to take my car in and two days before they called and said I didn't have the right model according to my VIN # but that they would still be able to get it installed. I went in and Rita, who seems to be very nice, met me and told me that since it wasn't on the MSRP sheet that she would have to have JR, the new car sales department manager, take a look and see what they needed to do. I never saw JR. They had me wait for an hour and a half to tell me that not only were they not going to install the navigation that they led me to believe was a simple cd installation, but that if I wanted navigation at all, I would have to pay $1,467 to have a different radio system put in and they sent our original sales person to deliver this information. While I understand that there could have been a cost for this, it was implied from the get go that there would not be one, as the radio screen said I needed to call service for installation. I'm not upset because it was going to cost additional money per se, I am upset over the customer service and the blatant disregard for my time as they checked on me a few times while I waited and never mentioned there was a problem. Just that they were working to resolve it. I came in to their location, did everything they asked and waited patiently while they were "working it out" only to be brought an invoice that had an additional total of $1,202.96 plus a handwritten additional amount of $265 (which doesn't show what that's for at all), and told we would have to pay that to get the navigation and that I must have misunderstood when he said that they would install it. There was not trade value for the brand new system already installed either. We were not allowed to speak to the manager as he was unavailable and Rita, who we had been working with, was suddenly not available either. My husband was very upset and we left. We tried to call and talk to the manager after that and was sent to voicemail. No one returned our call. I would have been happy to figure out a way for it to work for everyone but wasn't ever even given the chance. I will NEVER buy a car from them again and I would recommend that anyone looking for a Toyota or Scion, go somewhere else!!!!! Now back to that DISCLAIMER, the Finance department was awesome and I have yet to really deal with the service department, as I haven't hit the oil change time yet. I hope that they are much better than the sales department. I hope this helps someone in the future. If anyone in the sales department would like to make it right, I am more than happy to try. Thank you. More