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Jim Norton Toyota of OKC
Oklahoma City, OK
314 Reviews
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314 Reviews of Jim Norton Toyota of OKC
September 21, 2015
Unprofessional Employees and a Waste of My Time WORTH THE READ: Would give 0 stars if possible. The Jim Norton Toyota dealership completely wasted my time and their employees are extremely unprofe WORTH THE READ: Would give 0 stars if possible. The Jim Norton Toyota dealership completely wasted my time and their employees are extremely unprofessional. I scheduled an appointment to see a very specific vehicle. When arriving at the scheduled appointment time, the employee I made the appointment with had already left work for the day, and the vehicle I was there to test drive had been given to someone else to test drive overnight. BOTH the individual I had an appointment with AND the vehicle I was there to see were nowhere to be found. An obvious failure in communication on their part resulting in a complete waste of my time. The following day I received a phone call from Jim Norton Toyota and spoke with an employee named Jasmine. Jasmine wanted to know how my test drive went and if I purchased anything (they are still failing to communicate). I explained to Jasmine that no, we had not purchased anything, told her what happened the day before, and told her that overall visiting the Jim Norton Toyota dealership had been a waste of my time. She responded by hanging up on me. I promptly left my work, got in the car and drove 35 mins to complain to the manager about the unprofessionalism of his employees and how their dealership would never get my business. He said he would take care of the issue and would call me the following day to follow through on my complaint…he never called (strike number 3 on their communication skills). Jasmine still works there (she continues to call my wife’s phone) and their employees’ lack of respect lost them my business. I would highly discourage anyone from purchasing from this dealership; actually I would highly discourage anyone from even going there and having their time wasted. Take your business to a different dealership that respects their customers and values their time. More
by JVD
Employees Worked With
Internet sales department and Jasmine
September 18, 2015
Best place to buy a car! just boutht a 2011 Toyota Sienna minivan today from Jason Stewart ....what a great experience!!!all the sales team that was involved did everything th just boutht a 2011 Toyota Sienna minivan today from Jason Stewart ....what a great experience!!!all the sales team that was involved did everything they could to get us into this vehicle!....Very friendly,very fast and very on point...they even got our payment lower than was expected!....wasn't in there all day like some other car lots....just an overall great experience...and well come back from now on .!!!Jason Stewart,our sales gentlemen...worked his but off for us!...and it really paid off!..Thank you Jim Norton Toyota....will refer everyone! More
by royboy
Employees Worked With
Jason Stewart
September 13, 2015
Go for Garfield I walked into this dealership looking for an old cheap Honda to get me where I needed because my car had just broken down. I walked out with a one tim I walked into this dealership looking for an old cheap Honda to get me where I needed because my car had just broken down. I walked out with a one time used 2010 Toyota with no problems. Garfield helped me get a great car for a great price (almost $3,000 off the Kelly Blue Book price to be exact). I would definitely recommend going here! They were great with customers and found the perfect car for me! More
by Dice
Employees Worked With
Garfield
September 07, 2015
Excellent Service by Brad Barney Brad Barney was an excellent help to us and loved his honest personality and he told us everything we needed to know. No gimics, no fast talk... We Brad Barney was an excellent help to us and loved his honest personality and he told us everything we needed to know. No gimics, no fast talk... We loved him and the experience. More
by Srk1975
Employees Worked With
Brad Barney
September 04, 2015
Stay away from this dealership Parts dept. Called parts department several times. Always put on hold asked when can talk with someone they just said they are busy. Held for 30 minutes then hu Called parts department several times. Always put on hold asked when can talk with someone they just said they are busy. Held for 30 minutes then hung up on. Called Bob Howard and got right in. Fowler and Bob Howard can be trusted this is just a small poorly run operation. Stick with the legitimate dealerships More
by Toyota owner
Employees Worked With
Ralph Jones, Barry Hough, Kye Cavener, Kyle Montgomery, Loy Marshall
August 13, 2015
Bait and switch Went to test drive a vehicle listed on their website. Vehicle was actually down the street at battison Honda. Apparently they're owned by the same com Went to test drive a vehicle listed on their website. Vehicle was actually down the street at battison Honda. Apparently they're owned by the same company. Finally test drove the vehicle and liked it. When I made an offer, they said we'd have to go back to battison to do the paperwork. Went to battison and about 20 minutes later was told that the actual price of the vehicle was $2k more than price on website and the price on my printed USAA savings certificate. I promptly left and went down the street to Reynolds Ford where I purchased a car. More
by Sampler121
Employees Worked With
Dustin Harper, Jasmine
August 04, 2015
Bad customer service I called on a Friday about a Mazda RX8 they had for sale. I spoke with Brad. We discussed the car and price. I told him what budget I wanted to sta I called on a Friday about a Mazda RX8 they had for sale. I spoke with Brad. We discussed the car and price. I told him what budget I wanted to stay at. He told me to come down and we could work something out. I told him it would not be until Monday since we lived in KS and I had to work the weekend. Monday morning we make the 2 1/2 hr trip. When we get there, we find out the car has a blown motor!! This would have been very useful information BEFORE we wasted our time and gas. I spoke with the manager, who made every excuse. He was very arrogant, and made no effort to apologize or make it right. I also told him I saw the car on cargurus.com, and no where does it say it had a blown motor. Can you say FALSE ADVERTISING? He said they bought the car "sight unseen",and didn't have much information about it. Well they had enough information to post it, and talk about it on the phone. I would NOT recommend buying a car here. More
by Aclynns
Employees Worked With
Brad
August 03, 2015
Definetly a dealership to tell friends about For once, buying a vehicle wasn't a huge hassle. I had email correspondence with several dealers. I can honestly say Brad Barney is the reason we chos For once, buying a vehicle wasn't a huge hassle. I had email correspondence with several dealers. I can honestly say Brad Barney is the reason we chose Jim Norton. He was quick to answer any questions. He is very nice and I really felt like he would do whatever he could to earn our business. Even after we had bought the truck and had to get something else taken care of he was very prompt and helpful. I really appreciate everything he did. Our salesman was Joshua Izu and though I did not meet him, my husband was very pleased with him. More
by jtcomton
Employees Worked With
Brad Barney, Joshua Izu
July 18, 2015
Very Disappointed - Did NOT Honor Agreements or promises I will detail specifically what the dealer misrepresented and how the dealer failed to honor agreements both verbal and in writing. The salesman was I will detail specifically what the dealer misrepresented and how the dealer failed to honor agreements both verbal and in writing. The salesman was Dustin Harper. I have spoken with Dustin 3 times and a sales manager once and was promised they would take care of these things and they have not honored the agreement as follows (it has been over a month since the purchase, I have been patient): 1. The dealer could not deliver the vehicle with upgrades agreed upon. OK, things happen so we negotiated a price reduction of $400. This is in writing on the contract and they have not sent us the money we are owed. REPEAT, this is in writing and owed to us. Better Business Bureau is the next site we visit for help getting the money we are owed. 2. Dustin told us that they had another key/remote for the vehicle and he would get it to us. Told us he would mail it. Not Done. Still waiting for it. 3. We were promised the owners manual for the vehicle and was told it would be with vehicle upon delivery. Was later told it would be mailed. Not received. I would gladly pick up along with the check for the money they owe us and key but they never even called. 4. Vehicle was delivered without being cleaned much less detailed as promised. They did send it back for a quick wash, before we drove off, but still below expectation. These are simple things that should not have created such a bad experience. Speaks volumes about the poor dealership experience and I would absolutely NOT Recommend and will never go back to Jim Norton Toyota. More
by ridge
Employees Worked With
Dustin, James (I think he is a manager)
July 13, 2015
Want a new car? go here!! I loved there customer service! they where very helpful. they worked with us to get a great deal. If you want a new car go here! you can never go wro I loved there customer service! they where very helpful. they worked with us to get a great deal. If you want a new car go here! you can never go wrong with Toyota! More
by Munishhirani100
Employees Worked With
Dustin
