Jim Norton Toyota of OKC

BEWARE OF ONLINE LISTINGS! As sad as this sounds, the BUYER needs to go through every line item of the online posting to make sure it is on the car. The dealership doesn't seem As sad as this sounds, the BUYER needs to go through every line item of the online posting to make sure it is on the car. The dealership doesn't seem to have someone to review postings to make sure they are accurate. The Sequoia I was looking at had so many optionis listed such as a 5.7 Liter V8 but when I checked the carfax, it showed it had the smaller 4.7 liter V8. I almost made a 2 hour drive for nothing. More

Good experience! Our salesperson was Marnie and we loved her! She went above and beyond, was very kind and did everything she could to help us get the car we wanted. Our salesperson was Marnie and we loved her! She went above and beyond, was very kind and did everything she could to help us get the car we wanted. While we were waiting she kept us updated on what would happen next, answered all our questions and helped us through the sale. I can't think of anything more she could have done! Our daughter helped us find the vehicle and Marnie worked with her before we did and my daughter was impressed as well! I liked the dealership, though all the "as is" was a little unnerving. Have not had any experience with service yet - but I am having something fixed tomorrow. I hope it goes as well as our buying experience! More

No fuss, quick sales We emailed the dealership regarding a car they had online. They responded with requested information PLUS info on two more cars they thought we might We emailed the dealership regarding a car they had online. They responded with requested information PLUS info on two more cars they thought we might be interested in. We actually purchased one of those recommended. Each person we spoke to was friendly and knowledgeable. No pressure, and they quickly saw what we wanted and needed and did not waver in their assistance. Integrity was key between the salesmen. If we ever couldn't reach Matt McClain, others would assist us but direct us back to Matt. More

Awesome deal with awesome service I was driving a car I did not like but I felt I was stuck in it, Jessica was awesome as soon as I got there. she asked a lot of questions and did no I was driving a car I did not like but I felt I was stuck in it, Jessica was awesome as soon as I got there. she asked a lot of questions and did not try to sell me anything I did not want and got me in to a perfect truck,. I am finally in a Truck and I am happy. They gave me more than I expected for my trade and got me the deal I was looking for. More

Horrible customer service I was there to get an oil change and the technician was very rude and arrogant. This is my second experience with them. I will never go back or recomm I was there to get an oil change and the technician was very rude and arrogant. This is my second experience with them. I will never go back or recommend this place to anyone. You should train your employees to be courteous to the customers. Without customers you won't have the business.Even if I have to drive extra miles I would prefer Bob Howard Toyota for all my vehicle dealings in the future whether it is sales or service. More

A great experience Today I visited several different dealerships in search of a car that I liked and that would fit in my budget. As soon as I got to Jim Norton Toyota a Today I visited several different dealerships in search of a car that I liked and that would fit in my budget. As soon as I got to Jim Norton Toyota and met Garfield Doakes, I knew that he was gonna be the man to help get me into my next car. He was very friendly and I had a great overall experience in buying a car today. More

services Do not come here, rude, children runs this place, they act like doing a favor, taking your money, Saturday is worst! Get new people, I am not comin Do not come here, rude, children runs this place, they act like doing a favor, taking your money, Saturday is worst! Get new people, I am not coming back, own three Toyota vehicles More

Great salesman I had a low credit score, low down payment and Garfield Doakes still got me in a car! My kids and I are extremely grateful. I had a low credit score, low down payment and Garfield Doakes still got me in a car! My kids and I are extremely grateful. More

Great Salesman that is customer focused I satisfyingly purchased 2 cars, and recommended 3 friends to Garfield Doakes with cars ranging from Toyota's, Monte Carlo, and Malibu's. Thumbs Up! I satisfyingly purchased 2 cars, and recommended 3 friends to Garfield Doakes with cars ranging from Toyota's, Monte Carlo, and Malibu's. Thumbs Up!! More

A true blessing I was looking for a 2013 Silverado that they had on the used car lot. After speaking with a couple members of the internet team I realized I could get I was looking for a 2013 Silverado that they had on the used car lot. After speaking with a couple members of the internet team I realized I could get into a brand new Tundra. After a few days of thinking it over and getting approval from the boss (my wife) we decided to pull the trigger. I called up there and told them I was ready to move forward. I showed up 2 hours later and my new Tundra was cleaned, gassed up and waiting for me when we arrived. To my surprise all the paperwork was ready as well. What I hate most about buying a car is how long everything takes. Thanks to Kyle, Matt and Ralph the process was fast, seamless and most importantly pain free. I also got a free LIFETIME engine warranty and oil changes for LIFE, something no other dealership in town offered me. Long story short I couldn't be happier with my new truck and the extra attention I was showed, it was the best car buying experience I have ever had in my 62 years on gods great earth. I have already recommended Jim Norton Toyota to a few friends from my church and would recommend those 3 guys to anybody looking for a new Toyota. Thanks again, I'll see you when its time for my first oil change. God Bless E.B More