Joe Heidt Motors

I am writing to report a situation that could lead to a serious accident and bodily harm to me and my wife because of the policies at Joe Heidt Volkswagen. My son and I have been customers for many years a serious accident and bodily harm to me and my wife because of the policies at Joe Heidt Volkswagen. My son and I have been customers for many years and I am now in a position of what could be lethal danger to my family and me because of the car I recently took delivery on - a 2012 Passat. In November, 2011 I leased a new 2012 Passat from Youssef. Immediately, the new Passat had accelerator-transmission problems. In stop-and-go traffic, about 1 out of 10 times that I step on the accelerator there is no response. Nothing. Zero. The motor does not respond, the car does not move or pick up speed. The way I have been handling the problem is to floor the gas pedal and hold my breath until the car decides to respond and lurches forward heavily. Those seconds can be life-threatening, as when there is oncoming traffic and you are turning right on red or trying to cross an intersection in heavy traffic. Several visits and two “check ups” to Joe Heidt revealed that "Everything is fine. We changed a bad light bulb." After several more visits, I finally persuaded Youssef and Scott, the sales manager that it is too dangerous to continue driving the car - and I certainly can not allow my wife to drive it! Today, Friday, 8/24/12, (Youssef on vacation) the sales manager said that he would take my car back in exchange for a new one, and that, as far as finances are concerned, "it will be a wash", and that monthly payments would increase from $330 to $370. He suggested I take the new car, a CC, for a test drive to see how I liked it because Joe Heidt is having a sale on the CC. So far, so good, right? A satisfied customer, the danger assuaged, the problem solved and the danger of the non-responding accelerator removed. After the test drive when I got back to the dealership and sat down with him again, the deal had suddenly changed. Now it was $379 ($50 more a month than I am paying), and I was told there would also be a $1,000 down payment. "What happened to the "wash"? I wanted to know. "What happened to the "$370 per month?" As we talked, the sales manager Scott said that he drives a Passat and has never had this trouble. I guess that means that it is impossible for one car to be different from another of the same model! I consider this to be the kind of shoddy "used car salesman" tactic that I thought was long gone from reputable dealerships. At the end, I walked out in anger. Now, unless I am willing to pay more than I can afford, I am stuck driving a car that could, in the wrong circumstances, be the cause of serious injury or death to me or my family. That's why I do not recommend buying a car from Joe Heidt! More

I purchase the new Jetta S model and I was told that I will get free sunroof, somehow the company who installed the sunroof made a worse I ever seen , even the Scot the manager says that it would be origi will get free sunroof, somehow the company who installed the sunroof made a worse I ever seen , even the Scot the manager says that it would be original if you bought he car for us today. I returned the car recently because I was not happy at all, and they help to change to SE model in this case there are more friendly ,and on other hand they used me to pay extra 3000$ for loosing of S model, it was not fair because was not my mistake and promise . I will not recommend not even one VW dealership in Ramsey, NJ. It is not the sales it is a manager and the person who give you the credit , only those are problem always. Prestige is Number one for all vehicle in that area. Sorry More

I was in to purchase a new auto we met the General Manager James Walker he was very professional and easy to deal with he personally made the buying experience a great one we will recommend all our fr Manager James Walker he was very professional and easy to deal with he personally made the buying experience a great one we will recommend all our friends he is a true asset to the dealership More

I was looking for a Jetta and received much more during my car buying experience. Customer service was fantastic. Juan ensured that I got the exact car I wanted and was very helpful throughout the process. my car buying experience. Customer service was fantastic. Juan ensured that I got the exact car I wanted and was very helpful throughout the process. Chrys is also a joy to have whenever I need work on the car. Very professional, polite, and helpful staff! More

Money hungry salespeople, unfriendly service/parts department, unresponsive customer service, rude attitude UNLESS you show money and buy car they DO NOT CARE about you. Owner does not care about cust department, unresponsive customer service, rude attitude UNLESS you show money and buy car they DO NOT CARE about you. Owner does not care about customers as well. Internet sales manager does not responds to emails. More

The service dept sucks!! There ALL incompetent and The service dept sucks!! There ALL incompetent and unprofessional!!! I take my car in and describe the symptoms as pulling, and they tell me There i The service dept sucks!! There ALL incompetent and unprofessional!!! I take my car in and describe the symptoms as pulling, and they tell me There is nothing wrong with the car. I go back 3 times finally they tell me its a sensor I pay $500 pick the car up and the same problem continues I go to a transmission shop they assure me its the transmission. I go back to the Jerks they repair the Valve Body Free, Im happy thinking I got a deal!!! Not Even 3 Months later, the car starts to jerk again I go to Jerks and now they tell me the transmission needs to be replaced... I was ASSURED by a transmission specialist that this did not just happen that IF they dropped the Valve Body in OCT they KNEW the Pump in the TRANS was faulty and just did nothing about it, now there telling me its going to be $5K to repair it because ITS not Covered ALTHOUGH I was told by Yolanda @ 800-822-8987 VW Cust Care that the trans would be covered for 7 years 100K Miles and I only have 86K miles on my CAR Better Business Bureau Here I come!!! I would NEVER BUY another VW and I advise U to Think 3 times b4 stepping Foot on the grounds at Joe Heidt Motors on Rt 17 in Ramsey, NJ More

I was promised things from the dealer - simple things like a second key for the car I leased with them - and they have never responded. I have spent hours on this issue and they still have not helped or like a second key for the car I leased with them - and they have never responded. I have spent hours on this issue and they still have not helped or even responded to me. Don't do business with this dealership if you can help it. More

Recently I found my self in the market for a new car for my mother. I had decided to check out VW's because of the excellent safety and fuel economy ratings. I live near RT17 which as many of you know is lo my mother. I had decided to check out VW's because of the excellent safety and fuel economy ratings. I live near RT17 which as many of you know is loaded with car dealers from one end to the next. After visiting a few stores I had come across Joe Heidt VW. Upon entering I was greeted by one of the sales managers, Scott, he was very helpful in finding me a salesman to go on a test drive and answer my questions. The salesman, Michael Denardo, had vast product knowledge and answered all my questions in a professional and helpful manner. After visiting all the other dealers on 17 I can honestly say this place was different. The family feel and charismatic staff was a refreshing change after talking to some of the other robo-salesman in the area. Even the general manager James took the time to come over and say hello. I'll definitely be buying a VW before the sign and drive promotion ends and there's no question that I'll be buying it from Joe Heidt VW. If anyone's looking for a comfortable buying experience this place is it! More

Michael and Scott were great from the initial "Hello". Made me feel comfortable making a decision on a new brand and dealership to trust. Their chemistry with each other was refreshing, seemed li "Hello". Made me feel comfortable making a decision on a new brand and dealership to trust. Their chemistry with each other was refreshing, seemed like they were actually friends and co workers. I want a dealership to be friendly like that. Thanks very much for everything. More

I would like to commend Joe Heidt Volkswagen for their amazing sales and customer service. I tend to be an online shopper and discussed the prices I found with a JH salesman named Juan. I told Juan I wa amazing sales and customer service. I tend to be an online shopper and discussed the prices I found with a JH salesman named Juan. I told Juan I wanted to stop in at lunch to test drive a 2011 GTI then discuss prices later over the phone (time constraint). I showed up and Juan was outside waiting with the keys in hand. From there he earned my business, we wrapped up the sale within a week and still to this day, when I come through the door for service, Juan always goes out of his way to ask me how the car is. On the service side things have been even better. I'm infatuated with my car and always want to make sure all technical service bulletins or small issues are repaired right away for safety and care. Chrys from the service department always goes out of his way to get me scheduled as soon as possible for any of my concerns. Since I am heavily involved with online Volkswagen forums and blogs, I tend to discuss technical details with Chrys. He always takes the time to find the answer, verify part numbers and discuss the issues that happened at great length. I've never had such great customer service anywhere. Between Juan and Chrys, I don't know how anyone can ever have a bad customer service experience when looking for a Volkswagen. People rarely take the time out of their day to commend the good aspects of car dealerships but I believe they deserve a bonus or reward for their continued level of customer care. More