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Joe Machens Capital City Ford
Jefferson City, MO
8,473 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 8,473 reviews
July 11, 2026
They got my car in and didn’t what they could at this point now point now More
by SUPTEGROVE
Verified CustomerEmployees Worked With
July 11, 2026
Our waiting time was only about five minutes or so. The task itself only took a couple of minutes and then we were on our way home. The task itself only took a couple of minutes and then we were on our way home. More
by FHFENNEWALD
Employees Worked With
July 11, 2026
I had an appt 6/30 for a recall. I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do that because I had no other car and lived 30 miles away. I asked for a loaner and was told you didn't loan out cars. I then asked him to get me a rental and he said they were backed up and couldn't get one until Fri. I asked to speak to the service manager because I was so frustrated. The service manager said Ford had a mobile van that could come to my house and do the software update for the recall. He came on 7/6 and said it would only take 20 minutes! I told him that I was told it would take 5 1/2 hours and he said, no way. He may have been at my house no more than 30 minutes. His name is Michael Bateman. I would give him a 5 rating. I asked the service manager why I wasn't told about the mobile van and he said they hadn't worked on the verbiage for the call center and the techs. I feel I should be compensated for the waste of a half day, the 60 mile round trip and the frustration on June 30th. More
by J.DAVIS
July 11, 2026
Prompt and professional service. Good communication. I can't think of anything else to say. Good communication. I can't think of anything else to say. More
by DONKIDWELL5
July 10, 2026
I got very thorough service. They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy More
by Ejiro
Employees Worked With
July 09, 2026
Josh went out of his way to make sure that the delivery went smoothly. Also, Clarence (the PDI technician) was absolutely the best! went smoothly. Also, Clarence (the PDI technician) was absolutely the best! More
by don_vollmer
Employees Worked With
July 08, 2026
I was an easy sell, I knew what I wanted. So I had a good experience. However, I wish I had known that the Bronco was coming in.. i met with them on Monday and they texted me Friday morning t So I had a good experience. However, I wish I had known that the Bronco was coming in.. i met with them on Monday and they texted me Friday morning that it was here.. i needed to get to the bank and get my money down.. and it was an extremely busy day at my work.. and I was disappointed that I only got 500 on my trade in.. when the Tires alone.. barely had less than 7000 Miles on them were worth that by themselves.. i didnt have time to try n get more for my trade-in out in the economy. Overall I had a great experience! I also believe that there is ALWAYS room for improvement! More
by DEESCHUBERT
July 08, 2026
Friendly staff, great service. I will definitely be back. Great selection of suv's to choose from. I will definitely be back. Great selection of suv's to choose from. More
by billwillen1278
July 08, 2026
Thorough & fast. I was glad they were able to let me know right away what needed to be repaired. However, I was not expecting to spend so much. I was glad they were able to let me know right away what needed to be repaired. However, I was not expecting to spend so much. More
by PPEMBERTON15
Employees Worked With
Allison Morrow
