Joe Machens Capital City Ford

Spoke to service guy at 11 when he said my car was done getting the oil changed. He said he would leave my keys and ticket in my car. Had my friend and wife go pick it up and it was left unlocked with no k getting the oil changed. He said he would leave my keys and ticket in my car. Had my friend and wife go pick it up and it was left unlocked with no keys in it. Not happy at all that my car was left unlocked. Guy said sorry paperwork and keys got pushed under others. He didn't even know I picked it up. More

Great experience at the service center for an oil change. Got in and out fast and they went through recommended items after inspection! Highly Recommend!! Got in and out fast and they went through recommended items after inspection! Highly Recommend!! More

Good and friendly service. Service was performed as requested and to the type of work requested. Staff greeted me promptly and with courtesy a d respect requested and to the type of work requested. Staff greeted me promptly and with courtesy a d respect More

Great Service. Friendly and informative about my vehicle’s needs. Kept me advised as to the recommended service and how much time it was going to take vehicle’s needs. Kept me advised as to the recommended service and how much time it was going to take More

I took my car in for an oil change. They did a system check and realized I needed a tire rotation and alignment. I stay very busy in the medical field so I asked if they could squeeze me in late that aft check and realized I needed a tire rotation and alignment. I stay very busy in the medical field so I asked if they could squeeze me in late that afternoon. Eric was able to rotate my tires and do the alignment. I was very impressed with Eric and the dealerships great customer service. The car drives wonderful now and I really appreciated him being able to complete everything that day. Very professional, honest and friendly. Takes pride in the quality of workmanship they deliver to their customers. Great shop! More

Took my old truck in for by an oil change. Appointment was as 2:45. It was ready at 4:10. Seems like a long time to change the oil and do the little inspection they do. was as 2:45. It was ready at 4:10. Seems like a long time to change the oil and do the little inspection they do. More

My Service appt was easy to book, i got in when i needed to and the service work was completed timely! No issues with the work completed. to and the service work was completed timely! No issues with the work completed. More

Everyone was kind and friendly. Bo Heavin stoped to say hello and ask how me and my daughter are doing. He was my salesman. The experience was great. hello and ask how me and my daughter are doing. He was my salesman. The experience was great. More

Everyone is very helpful and courteous. I was able to get a ride to my house and then get picked up when it was ready a ride to my house and then get picked up when it was ready More

Great service staff, always willing to go the extra mile to make sure my vehicle is safe a reliable for years to come. My preferred dealer in Missouri to make sure my vehicle is safe a reliable for years to come. My preferred dealer in Missouri More