Joe Machens Capital City Ford

Good service. A little pricey. $700 for one small camera is very high! Service was good. A little pricey. $700 for one small camera is very high! Service was good. More

Appointment on time. Rapid work. Good communication Free Diet Coke in waiting room is pleasant Rapid work. Good communication Free Diet Coke in waiting room is pleasant More

Exceeded expectations quick and fast service and absolute professionalism Ryan had a fantastic attitude and treated me just like family professionalism Ryan had a fantastic attitude and treated me just like family More

everything went well. One of the parts didn't come in with the other and it was rushed in and got it the next day the new parts fix the problem. One of the parts didn't come in with the other and it was rushed in and got it the next day the new parts fix the problem. More

Keith made the whole experience very easy. He was very knowledgeable and answered every question we had with honesty. He was very knowledgeable and answered every question we had with honesty. More

I experienced the worst customer service and speed of service was awful. I purchased a brand new vehicle from Joe Machens Capital City and within a week the service light came on and my vehicle wouldn’t service was awful. I purchased a brand new vehicle from Joe Machens Capital City and within a week the service light came on and my vehicle wouldn’t reverse. My vehicle was towed to Joe Machens on March 18th. It was there until April 16th and they found nothing wrong with it. Any updates on my car were given to me after I called, they never called me with an update without me first calling. When my vehicle was brought back to me it had 15 miles until out of gas. I also never received a 2nd key for the vehicle when purchased. I have been asking for one for over a month and I still don’t have it. I’ve never been this disappointed with a business and never had this much trouble with a service department and dealership. More

Great Great experience, very helpful sales team. Love the vehicle we got! Great experience, very helpful sales team. Love the vehicle we got! Highly recommend them Love the vehicle we got! Great experience, very helpful sales team. Love the vehicle we got! Highly recommend them More

Service was good. People were polite and willing to help. I would recommend their service to other people. People were polite and willing to help. I would recommend their service to other people. More

They went the extra mile to find the truck with everything I was looking for and made the buying process quick and easy. Great job Josh Hubbard and Shane Jackson. I want to add that I spent 25 yea everything I was looking for and made the buying process quick and easy. Great job Josh Hubbard and Shane Jackson. I want to add that I spent 25 years in the military and carry a retired military I.D. Card but wasn't entitled to get the $500 discount Ford advertise because I retired more then 2 years ago. What difference does it make if I retired less two years ago or 20 years.(I would like someone from your corporation to respond back to me concerning this situation). Lastly, I wish ford would start selling Sudan's in the USA again. Especially the Taraus, wife is looking to buy a new one. More

Everyone here was extremely knowledgeable, polite and helpful. There was no high pressure sales tactics, just a fair and honest up front price and a great service plan included. We will be back again helpful. There was no high pressure sales tactics, just a fair and honest up front price and a great service plan included. We will be back again here for repeat business for sure. It was worth the 3+ hour drive for me to get here and I will be glad to make the trip again for our next purchase. Thank you to everyone we dealt with here today. Josh Hubbard, Ajay Miller, Josh Woodruff and Shane Jackson, each one of you made this an extremely pleasant experience. Thank you! More