Joe Machens Capital City Ford

Where to begin? Starting with my most recent experience: I took my truck up there for an oil change and they supposedly found a leak - I have never leaked oil anywhere and my oil was never lo experience: I took my truck up there for an oil change and they supposedly found a leak - I have never leaked oil anywhere and my oil was never low. Besides, my truck had only 8,500 miles on it. Since it was under warranty, I had them fix it. A week later, my truck was having all sorts of misfires. They couldn’t replicate it and were very stubborn about fixing my truck even though the service engine light was telling them that the misfires were in cylinders 3 and 4. They finally replaced the spark plugs and plug wires. 3 days after getting my truck back, misfires were happening again. They couldn’t replicate the issue so they refused to do any work to my truck. After all of that, and an employee yelling at me because I said that they “magically find leaks” (they did this on my last truck with coolant and after a 30 min drive, I had no coolant left after they “fixed” my truck). So I also had to speak with a manager about the disrespectful employee. Needless to say, another Ford dealer will get my business. Their sales department is so bad that I bought my truck an hour and a half away just to avoid Machens. I will do the same with my maintenance. More

Joe Herz was great. Knew most of questions asked but he went and checked to be able to answer those he was unsure of. He is a great asset to your dealership. Billy was very helpful and pleasant to deal w went and checked to be able to answer those he was unsure of. He is a great asset to your dealership. Billy was very helpful and pleasant to deal with. Am enjoying my car very much. Thank everyone!!! More

Thank you to Cody for selling me my 2020 Ford Escape. I love it! Very nice people and great establishment! 😃 would recommend to anyone looking for a new vehicle. love it! Very nice people and great establishment! 😃 would recommend to anyone looking for a new vehicle. More

Christian was really great to work with! He was very attentive and I'd definitely recommend him (and Joe Machens) to my friends and family! attentive and I'd definitely recommend him (and Joe Machens) to my friends and family! More

Excellent service. Easy buying experience. Friendly Excellent service. Easy buying experience. Friendly staff. Great selection off escaped. Helped me get the escape of my dreams even when though Excellent service. Easy buying experience. Friendly staff. Great selection off escaped. Helped me get the escape of my dreams even when though I was out of state. Would recommend to friends Would buy from again More

Very friendly and knowledgeable. Everyone seemed eager to please and give me the most actuate information possible. I liked the way Jalen initially drove the vehicle and explained some of functions befor to please and give me the most actuate information possible. I liked the way Jalen initially drove the vehicle and explained some of functions before I test drove it. This put mind at ease. Two thumps up! More

Ordered a new MachE last year and the team here has worked with me through the whole experience and process of buying Fords first electric car. Tom and Cody made all purchase smooth and Matt got my p worked with me through the whole experience and process of buying Fords first electric car. Tom and Cody made all purchase smooth and Matt got my paperwork together quickly. More

They were willing to work with me until I was able to get into the vehicle I wanted. The finance department made it all quick and easy. into the vehicle I wanted. The finance department made it all quick and easy. More

My appointment was scheduled a week in advance and up on arrival I was greeted and my vehicle was taken in public. After the prescribed amount of time I was informed that my vehicle was ready. It is always arrival I was greeted and my vehicle was taken in public. After the prescribed amount of time I was informed that my vehicle was ready. It is always a pleasure to work with Angie. She make sure you are taken care of whenever you come in More

Once again completely satisfied with the service and friendliness. Always our go to. Definitely would recommend Bo as a salesman to ask for. Will continue to to pass on our great find. Thanks the Simmon friendliness. Always our go to. Definitely would recommend Bo as a salesman to ask for. Will continue to to pass on our great find. Thanks the Simmons More