Joe Machens Capital City Ford

Christian was very helpful courteous had everything ready for us when we arrived. Mat Wilde got us through the finance process in a timely manner. for us when we arrived. Mat Wilde got us through the finance process in a timely manner. More

What a wonderful experience. Randy was outstanding. He had truck all set up and ready to go while we completed the paperwork with finance team. Was the easiest process ever. He was a tremendous resource a had truck all set up and ready to go while we completed the paperwork with finance team. Was the easiest process ever. He was a tremendous resource and answered all my questions. Trust me, when I need a new vehicle,I’ll be going right back here. Great customer service. More

Regular oil change. Arrived about 30 minutes early for my appointment (I live 50 miles away & never know about traffic). Won’t arrive early again. my appointment (I live 50 miles away & never know about traffic). Won’t arrive early again. More

Sales staff were friendly and knowledgeable. Business office made the paperwork easy and painless. Experience was low pressure and much more pleasant than I expected office made the paperwork easy and painless. Experience was low pressure and much more pleasant than I expected More

Twenty five words is overkill for a simple oil change and checkup. It all went fine, folks are easy to deal with, and Ed is fun on the shuttle rides. checkup. It all went fine, folks are easy to deal with, and Ed is fun on the shuttle rides. More

Fast Friendly and Clean. Will continue to have my car serviced there. Thanks also for ordering my hood Deflector. Can’t wait to get in put on serviced there. Thanks also for ordering my hood Deflector. Can’t wait to get in put on More

Judy, Tom and Jamie were all a pleasure to work with as usual. All very professional and straight forward in all aspects of the buying experience. Thanks to all of you. usual. All very professional and straight forward in all aspects of the buying experience. Thanks to all of you. More

Very courteous upon arrival, I appreciated the heads up on my service. I also appreciate the shuttle service to and from, makes it very handy to just drop my vehicle off. on my service. I also appreciate the shuttle service to and from, makes it very handy to just drop my vehicle off. More

Jordan was awesome and friendly and done everything he could to get me in the car I wanted! He was awesome and I will definitely be going through him again in the future if he is available! He deserves a could to get me in the car I wanted! He was awesome and I will definitely be going through him again in the future if he is available! He deserves a raise lol then the shop people were awesome! Kayle and Kim were great when I had to bring my car back in to be worked on! Overall amazing experience! Jamie was awesome too he is always great to work with! Never disappointed here! More

2/3 appointment were terrible! Purchase my car privately in October 2020 and took it in for an oil change and asked them to look at this like bouncing noise in front. They diagnosed issue or what they told in October 2020 and took it in for an oil change and asked them to look at this like bouncing noise in front. They diagnosed issue or what they told issue and I took back middle of November to fix what was suggested. Got there checked in for my 1pm appointment and about 15 minutes after scheduled appointment time they came out and told they would need to reschedule because they didn’t have enough techs. I spoke to service manager or thought was and asked why someone couldn’t have reached out before I drove an hour to the appointment she told me she hadn’t look at their schedule. (BTW What they requested to fix the noise but it didn’t fix it) Then I went back in January to get oil changed again and asked to have shocks replaced (trying to self diagnose noise) instead of replacing shocks they redid the same work they did in November. Nothing was questioned until I called back and asked about the work and what I was charged for. They did make it right and great customer service at that appointment (should be there hundreds of dollar mistake) and made it right but I think if I wouldn’t have specifically requested Keith Walters be the tech I don’t feel the noise would have been fixed and they would have just replaced the shocks. If I ever go back Keith will be only one working on my car. More