Joe Machens Capital City Ford

Communication. Where is it? Not one friendly thing to say. Especially the delivery of our vehicle with a high-speed, hard right U turn, coming a very hard stop while jamming the vehicle into park, with n say. Especially the delivery of our vehicle with a high-speed, hard right U turn, coming a very hard stop while jamming the vehicle into park, with no regard for safety of anyone in the parking lot. Then bouncing out of vehicle and passing me with so much as eye contact, so I made this idiot respond to me by offering him my hand and a "Merry Christmas"...with just an incoherent mumble from him...and we left your "Service Dept.". Just a horrible experience while our vehicle sat there an entire month. Pathetic. Your dealership COULD have washed the truck...and took out the cruddy paper floor mats and replaced them with CLEAN ones. However, with the awful experience we were subjected to...we chose to turn the other cheek and move forward. We wish all of you a Happy New Year. Vernon and Cindy Graves More

Service provided was a recall. The first time I set an appointment they canceled and still sent me a survey but did not fill it out. I am writing this review today to inform this location of their poor co appointment they canceled and still sent me a survey but did not fill it out. I am writing this review today to inform this location of their poor communication skills. When I did have my service completed I was told my car would be out front. When I went out to look for it, my car was no where to be found. They had to scramble around to find who had it. I am not overly upset as I understand confusion but I was extremely underwhelmed by the professionalism and efficiency of this dealership service station. I am not sure I will return. More

First rate service and great people! Special thanks to Douglas Keeler for being a great sales person! Very happy with my new vehicle and will consider this dealership for my next purchase! 👍 Douglas Keeler for being a great sales person! Very happy with my new vehicle and will consider this dealership for my next purchase! 👍 More

My salesperson, Judy Obermyer, found the exact car I needed. She looked at inventory in other cities. Very happy with my service and the car itself. needed. She looked at inventory in other cities. Very happy with my service and the car itself. More

Got a great deal on my dream SUV. Then when a recall happens they take care of me quickly. Will give them my business again. happens they take care of me quickly. Will give them my business again. More

Our salesman, Brad Bartlett, was outstanding! Ridiculously responsive, very informative, and a nice person. The price was one thing, but Brad made the difference in buying or not. I wish more Ridiculously responsive, very informative, and a nice person. The price was one thing, but Brad made the difference in buying or not. I wish more sales folks were like him. Matt Wilde, business manager, was excellent as well. We had a mutual friend, so was good talking with him. One thing that should be reviewed as far as policy. I have bought 5 vehicles from Machens and financed them all with the same out of town bank. Never an issue before, but this time, they said it would be a 10 day hold on the Cashier’s Check from the bank, then I could pick up the truck. With technology today, that shouldn’t happen. No need to make folks wait to enjoy their vehicle. More

As usual, scheduling maintenance service was a breeze, I dropped my truck off in the morning and it was delivered back to my office by Chris Bryant as soon as it was ready. I had an issue with upgrading my dropped my truck off in the morning and it was delivered back to my office by Chris Bryant as soon as it was ready. I had an issue with upgrading my navigation system and that was taken care of for me without question. A person cannot ask for any better service. More

Service was prompt. great service all around the tech. explained wverything i needed to do to my Ford escape. Angie is a great person to work tith at the shop. explained wverything i needed to do to my Ford escape. Angie is a great person to work tith at the shop. More

Came in for faulty mirror light shorting out fixed well and works again. They fixed it cost $100 could have done myself but that’s fine and works again. They fixed it cost $100 could have done myself but that’s fine More

Started my Saturday with a flat tire. Drove to dealership to get it fixed. As I purchased our vehicles tires from Machens, With road hazard insurance. Was in and out within 30 mins. To my delight no charge. to get it fixed. As I purchased our vehicles tires from Machens, With road hazard insurance. Was in and out within 30 mins. To my delight no charge. Always a great experience here! Thanks! More