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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,512 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,512 reviews

December 02, 2020

Amazing experience. Keith Schoolfield was very knowledgeable and answered any of my questions. He was friendly and made sure that i was always comfortable when waiting. Would definitely recommend More

by Kirynnclay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde
Dec 02, 2020 -

Joe Machens Capital City Ford responded

We are so happy to hear that Keith was so accommodating and we would love for you to recommend us. Happy holidays!

December 02, 2020

These guys unconditionally nailed the customer service aspect of my purchase. Everyone there worked diligently to make sure I got exactly what I wanted and needed. I'm so thankful for all of them. But mos More

by JDurham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde, Jacob Thomas
Dec 03, 2020 -

Joe Machens Capital City Ford responded

Glad we were able to get you into a vehicle that you LOVE and that is safe for your daughter! Happy holidays!

December 02, 2020

The people were nice. However, we were told one price then the price changed to a higher price. We decided to continue, but thought of canceling the deal after this. More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler
Dec 03, 2020 -

Joe Machens Capital City Ford responded

Thanks for going through with the service even though the prices were told incorrectly, we appreciate your business!

December 02, 2020

Oil change is expensive. Says they checked my brakes but mine are bad and it's checked that they are good. Did they really look? I think not! More

by libertyd71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Edler
Dec 03, 2020 -

Joe Machens Capital City Ford responded

We are very sorry to see this review for our service department. We are sorry you feel that it is overpriced. In regards to the brakes, our technicians could have made a mistake with the paperwork and that would be our fault. Dealerrater displays only your user name for your privacy. Our Service Manager, Steven, requested that you email him your full name and contact information. He would like to look into this further for you. His email is spaul@machens.com.

December 02, 2020

Joe was the best he went above n beyond for me he was absolutely greati will be back to buy another from joe thank u Joe More

by cathycole56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Herx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde, Billy Underwood
Dec 03, 2020 -

Joe Machens Capital City Ford responded

Thank you for your kind words and we can't wait for your future car purchase with us. Safe travels!

December 02, 2020

Friendly service, clean, worked with our schedule getting our vehicle in for rotation all around good service. Angie is always helpful. Have a safe and happy holidays! More

by ponders4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Dec 03, 2020 -

Joe Machens Capital City Ford responded

Thanks for your kind words for our service department, it is really appreciated. Happy holidays to you too!

December 02, 2020

Very good experience when looking for the vehicle I purchase. The dealer Keith Schoolfield did an excellent job. I am very happy with my purchase. More

by coley.bj2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Joe Machens Capital City Ford responded

We are so happy to hear that you are happy with your purchase, safe travels!

December 02, 2020

Christian was so attentive and eager to help he got us the best deal available and was very informative about our new Explorer!! Wonderful service from the concession to the detailing service! What a bles More

by Weeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Schoolfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Joe Machens Capital City Ford responded

Thanks for such kind words, it is really appreciated. Safe travels in your new Explorer!

December 02, 2020

Very well satisfied with the service we received during the purchase of our f350 .Christian Connite was very knowledgable and cordial everyone in the process did as they promised. I will recommend Mach More

by garyletterman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde
Dec 03, 2020 -

Joe Machens Capital City Ford responded

Thanks for your kind words and we would love for you to recommend us to others. Enjoy the new F350!

December 01, 2020

Working with Doug, as always, was a great experience. Doug makes things easy and takes the stress out of buying a vehicle. Even though I live in Kansas City, I'm on my 3rd vehicle bought through him in J More

by ktwigg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler
Dec 01, 2020 -

Joe Machens Capital City Ford responded

Third vehicle?! Thank you so much for your continued loyalty to our dealership, we really appreciate it. Happy holidays!

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