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Joe Machens Capital City Ford

Jefferson City, MO

Overview
Employees
Reviews
Vehicles
4.6
8,484 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 8,484 reviews

July 08, 2026

Thorough & fast. I was glad they were able to let me know right away what needed to be repaired. However, I was not expecting to spend so much. More

by PPEMBERTON15
Recommend Dealer
Yes
Employees Worked With
Allison Morrow
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Jul 10, 2026 -

Joe Machens Capital City Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Allison and our team here at Joe Machens Capital City Ford are glad to have you as a customer.

July 07, 2026

Everyone at this dealership is great. Will recommend to anyone I know coming in the market. More

by shanecjackson24
Recommend Dealer
Yes
Employees Worked With
Christian
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Jul 07, 2026 -

Joe Machens Capital City Ford responded

Thank you for your kind feedback. It’s great to hear our team made such a positive impression and that you’ll recommend us. Enjoy your new Ford and we look forward to helping you again.

July 06, 2026

This is second truck I have purchased here. I traded the first one for the most recent purchase. Both experiences were great. Taylor and Brad have been excellent to work with. More

by alanluelf
Recommend Dealer
Yes
Employees Worked With
Shane Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Jackson
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Jul 07, 2026 -

Joe Machens Capital City Ford responded

Thank you for choosing us again for your second truck purchase. We’re pleased both transactions went smoothly and that our team could deliver an excellent experience. Shane and our staff appreciate your kind words and look forward to assisting you in the future.

July 06, 2026

Easy purchase. No hassle. Vehicle was 'as promised,' and the transaction was quick and easy. Straight forward. More

by ckstow
Recommend Dealer
Yes
Employees Worked With
Kevin Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Osborne
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Jul 06, 2026 -

Joe Machens Capital City Ford responded

We’re thrilled to know your Ford Mustang Mach-E purchase went smoothly. Kevin is pleased the process was quick and the vehicle matched what you expected. Let us know if you need anything else with your Mach-E.

Jul 07, 2026 -

ckstow responded

Thanks for everything!

Jul 07, 2026 -

ckstow responded

We will use them again!

Jul 07, 2026 -

ckstow responded

Great vehicle. Great experience!

July 06, 2026

Great to work with. Made the process easy and painless. Brad is a great guy! More

by BOHIGGINS
Recommend Dealer
Yes
Employees Worked With
Harold Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Love
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Jul 06, 2026 -

Joe Machens Capital City Ford responded

It’s wonderful to hear that working with our team was smooth and stress-free. Enjoy your new Ford Explorer, and thank you for sharing your experience.

July 06, 2026

Everyone was very kind and knew what they were doing. I appreciate the help purchasing my first car! More

by shane.1.williams
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Schoolfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2026 -

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Congratulations on your first car purchase! We look forward to working with you again.

July 05, 2026

It took him a month and a half to fix my vehicle And they kept telling me it'd be done and then it wouldn't be done More

by marren5
Recommend Dealer
No
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Jul 09, 2026 -

Joe Machens Capital City Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. GSM - Harold Love hlove@machens.com

July 04, 2026

Took my truck in for a rear view camera recall and they said it didn't qualify! I was sent a letter to bring it in cost me two days with out my truck and two fourty mile round trips and got nothing done. V More

by THEHARMONS85
Recommend Dealer
No
Employees Worked With
Michael Bateman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bateman
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Jul 09, 2026 -

Joe Machens Capital City Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience this time. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around. GSM - Harold Love hlove@machens.com

July 03, 2026

They finally figured out the issue with my truck. They took care of my problem More

by kellycouple
Recommend Dealer
Yes
Employees Worked With
Eric Ahart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Ahart
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Jul 03, 2026 -

Joe Machens Capital City Ford responded

It’s great to hear that the problem with your Ford F-150 has been resolved. Eric and the service team worked to address your concern and get you back on the road. Thank you for choosing our service department and sharing your feedback.

July 03, 2026

They did fix the issue i had. However, even though I scheduled the appointment weeks prior they didn't even look at my car and had to keep it a 2nd day. I also had something in my More

by angie.bayne
Recommend Dealer
Yes
Employees Worked With
Michael Bateman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bateman
Report | Print
Jul 06, 2026 -

Joe Machens Capital City Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Please contact us directly.

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