Joe Machens Capital City Ford

Satisfied customer Low pressure, professional car buying experience. Purchased exactly what I was looking for. No more no less. Will definitely return next time I need a Low pressure, professional car buying experience. Purchased exactly what I was looking for. No more no less. Will definitely return next time I need a vehicle. More

I bought my vehicle from there, got one oil change and after the way I was treated by the gentleman in the service department, I will not go back. He will know exactly who I am. I asked how much for filte after the way I was treated by the gentleman in the service department, I will not go back. He will know exactly who I am. I asked how much for filters because I can do it myself. I was told it would be $45. I was shocked to see a $40 install for a 2 minute job on my bill. When I questioned the installation fee after being told it was $45, Mr. Edler became very defensive and borderline rude. I ultimately asked him to take the filters out and before I could finish my sentence, he had stormed out. Unfortunately, what I was going to chalk up as a simple miscommunication turned into a very negative experience for us both. I was further dissatisfied when I saw the way he was talking about me and the situation to someone else. I gave him 3 stars because he was very professional and kind before the conflict. Luckily, the lady behind the office counter was very kind and made my otherwise rough experience palatable. Unfortunately, I did not get her name. More

My New Car We had a great experience with Joe Machens Capital City Ford! We had seen the car online, called and asked a few questions. My husband made an appt. t We had a great experience with Joe Machens Capital City Ford! We had seen the car online, called and asked a few questions. My husband made an appt. to look at it. We walked in, drove the car, discussed the price a bit, and were able to come to an agreement we both were happy with, We didn't have a trade in, but paid cash and walked out with our car! They have been great about follow up and checking in, We got a fair deal and felt comfortable working with Christian! More

We love it very much Drive so smoothly!! Eric Hunt is We love it very much Drive so smoothly!! Eric Hunt is very good patience with us that we are deaf and he is very good friendly.. we proudly of h We love it very much Drive so smoothly!! Eric Hunt is very good patience with us that we are deaf and he is very good friendly.. we proudly of him. Thank you More

Always a pleasure to do business with Machens. I go nowhere else for service on our vehicles. Next time we need service we will return nowhere else for service on our vehicles. Next time we need service we will return More

Help when I was sick January was a rough month in my house- My husband was traveling, the engine on my son's car blew up, I had a surgery and ER visit, and both kids had U January was a rough month in my house- My husband was traveling, the engine on my son's car blew up, I had a surgery and ER visit, and both kids had Urgent Care visits with the flu. I passed my car to my son but did NOT have time to shop for a new car for myself. I have worked with Kevin Osborne in the past and have always respected and appreciated his customer service and sense of humor. I used to work in automotive and Kevin has always been one of my FAVORITE people in the Biz! He referred me to Cody - who sent me numerous options via text message. As I narrowed my search, he was able to find exactly what I needed. He and Kevin arranged delivery and Devon helped me find the best rates in financing to fit my budget goals. These guys went ABOVE and BEYOND and I don't say that lightly. They were patient, worked with my very specific list of needs and made the overall budget work with a fabulous Ford Explorer- loaded with more options than I thought I needed. I will always recommend Kevin and his crew! Thank you Gentlemen! I appreciate you making such an effort to simplify the process and keep things affordable, efficient and fun! More

Excellent customer service! Shawn Wagner was a pleasure to work with! He was quick to respond to our phone calls/messages and found us just the vehicle we were looking for! He and the other employees (Trav to work with! He was quick to respond to our phone calls/messages and found us just the vehicle we were looking for! He and the other employees (Travis Dometrorch, Matt Wilde) stayed late after hours to assist us thru our hassle free purchase. We highly recommend Joe Machens Capital City! More

I worked with Brad Bartlett and he made the entire car buying experience easy and painless. I'd refer anybody looking for a vehicle to go see him. buying experience easy and painless. I'd refer anybody looking for a vehicle to go see him. More

Joe Machen makes it so easy to purchase a car. Everyone is always nice and ready to help. Thanks Bo Heavin I appreciate your help and I love the SUV. is always nice and ready to help. Thanks Bo Heavin I appreciate your help and I love the SUV. More

Angie was helpful, prompt, and nice. She answered all my questions, and gave me the feed back I needed in order to have my car fixed correctly. Thank you questions, and gave me the feed back I needed in order to have my car fixed correctly. Thank you More