Joe Machens Capital City Ford

Great experience, fair deal:) Fast, Friendly, and efficient service. My Husband and I were treated great from the moment we arrived. I was able to shop through the available invent Fast, Friendly, and efficient service. My Husband and I were treated great from the moment we arrived. I was able to shop through the available inventory online which made picking what vehicle was best for us much easier. Love my new car!! More

A great to shop for a car The sale men was very helpful in get the car l was look for and gave me a good deal A were very with the paper work and help me with every thing The sale men was very helpful in get the car l was look for and gave me a good deal A were very with the paper work and help me with every thing More

Best Prices Anywhere I spent days looking for the best deal on a new car and Machens was the cheapest. They are a massive organization and can sell you a car much cheaper I spent days looking for the best deal on a new car and Machens was the cheapest. They are a massive organization and can sell you a car much cheaper than others. However, they were also great to deal with. They have a very streamlined system on getting you in and out as quickly as possible and the employees were easy to work with, a very different experience from many dealerships in Kansas City. Machens did not have nonsense fees like mandatory "protection plans" that some dealerships have. For example, Cable Dahmer in Kansas City wanted to charge me $800 for nitrogen in the tires and 3m plastic that they put on. A cheap way for them to pocket money. Machens just had the standard $200 admin fee. I've seen in the city where admin fees were as high as $500. Ridiculous. If you want an easy experience, a huge inventory to choose from, and the cheapest price around, go to Machens. For employees, Brent Simmons was my salesman. He is awesome and has been selling my parents cars for years. He is very approachable and easy to talk to. I requested him by name. Bradley Kellerman was quick in finance and got me a great rate. He was very friendly and super fast with the paperwork. Jacob Thomas was the sales manager. I'm sure there is a background story and a reason, but I could hear him getting into arguments with my salesman over the fact that they wrote down the wrong price when they presented the pricing to me. It seemed like something that could have been handled differently and it left me thinking I'm glad I don't work here. I'm not sure if he was under a lot of stress or what. Also, Machens, I would adjust how you are setting up your offices, I could literally hear everything they said about my trade in, how much they would sell it for and so forth...and obviously every time the staff got in an argument. Finally, you need to upgrade Brent's computer. It's still running windows 7 and was too slow to pull up any of the "training" you were supposed to accomplish with me on any of my cars features. More

Fantastic experience The salesman was very interested in our wants and needs. He got us the best car at the best price. The finance specialist was just that, he led us thr The salesman was very interested in our wants and needs. He got us the best car at the best price. The finance specialist was just that, he led us through the paperwork and helped us get the right down payment and payments to fit our budget. Thanks Machens!!!!! More

amazing! Jerad Miller did an amazing job with helping us find our truck and gave us a good deal, it was wonderful to be there today. Jerad Miller did an amazing job with helping us find our truck and gave us a good deal, it was wonderful to be there today. More

Very helpful We dealt with Cody and Dereck would recomend these two gentle men if you ever need to buy a car they were very friendly and very helpful would deal wi We dealt with Cody and Dereck would recomend these two gentle men if you ever need to buy a car they were very friendly and very helpful would deal with this car lot again thank Cody and Dereck for all your help David and Doris klein More

Awesome. This is the second Ford vehicle we have purchased from Randy Wells and his attention to detail was great. Explained to him the truck we needed and R This is the second Ford vehicle we have purchased from Randy Wells and his attention to detail was great. Explained to him the truck we needed and Randy came through in a matter of hours. The Ford team is great to work with on all levels. We highly recommend Joe Machens Ford and especially Randy Wells. Thanks Randy for putting us in a cool ride. More

Excellent customer service Herschel, Rob, Brian, Devon and Matt know what customer care is on the front end, thru the shopping process, and finishing the sale. My wife and I beg Herschel, Rob, Brian, Devon and Matt know what customer care is on the front end, thru the shopping process, and finishing the sale. My wife and I began our shopping on a Saturday, test drove 5 vehicles (2 which we kept overnight) and finalized the purchase of our 2019 Escape Thursday. As customers, we really didn't know what our next vehicle would be, but the Capitol City Machens crew did an excellent job from start to finish. I'll reccommend Herschel and Machens to friends looking for their next vehicle More

New Car at a Great Price! I was in need of a replacement vehicle (my current ride had major engine problems that were going to cost me more than it was worth), and checked Mach I was in need of a replacement vehicle (my current ride had major engine problems that were going to cost me more than it was worth), and checked Machens Ford’s website. I found a brand-new 2019 Ford Focus that (after rebates, discounts, and trading in the current ride) cost me around $9,000–which is way less than even the cost of used/pre-owned cars. Brent was extremely helpful in finding the right vehicle for me within my price range, and getting everything together for me. This is the second vehicle I’ve purchased through him and I am pleased with my purchase. More