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Joe Rizza Ford Lincoln

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.4
2,885 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page. Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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8100 W 159th St

Orland Park, IL

60462

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Showing 2,885 reviews

May 30, 2020

I have to say, our experience here was probably one of the best I have ever had. My husband and I had gone to another Ford dealer in the morning, we walked into chaos and unorganized dealership. Luckily I More

by Svkrieger21
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe LaFemina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Montanez
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Jun 03, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jul 14, 2020 -

Svkrieger21 responded

I am very inclined to update my review to 1 star. After having such a great experience purchasing our car, but since then I can not say the same. When my car was delivered the next morning I noticed a chip in the front hood. I emailed and called Brandy several times and it took 2 weeks to even get a response. Then I was told to bring the car to get it repaired and when I showed up one of the managers from the body shop asked me who told me to come. Once I shared it was my sales persons, Brandy, he asked to see proof that she told me that. Which I personally felt was rude and he was rude the way he treated me. Then come to find out I was sent an email when I already was there to not come in that day, after it took me 45min to an hr to drive out there with my toddler. Then the next week Brandy did cometo pick up my car, she told me she was going to pick my car up around 9 and didn’t come until 11:15. She also said she was going to have the car cleaned and it was returned dirty on the inside and with water spots all over the outside. I took it to go get rewashed. The chip that was supposed to be fixed, well honestly it looked terrible. It looked like someone took white paint and filled it in. This is a Brand new 2020 Edge. This car should be in perfect condition. I Called and spoke to the manager Gary that following Monday and he told me that everything that happened was not acceptable and that he was going to set something up that week for someone to trade cars with me. It’s now been over 2 weeks and not one person has reached out to me. I find this so disheartening, I was so blown away with our initial experience, that everything since then makes me wonder. I feel like there has been no follow thru and wonder how much longer it’s going to take and if anything will be done at all.

May 30, 2020

Luke was awesome! Luke was extremely helpful, I'd recommend him to everyone! I felt bad because I was there so late and he never gave it a second thought, he knew I nee More

by vfeminis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 30, 2020

I ENJOY MY VISITS EVERY TIME I GO THERE. AWESOME WORKERS, SERVICE IS EXCELLENT, AND THEY GET THE JOB DONE. WILL BE A JOE RIZZA CUSTOMER FOR LIFE. More

by TEACHBJP
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Driggers, Ike Mohammed, Eduardo Rodriguez, Eric Montanez, Tom Mackey
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Jun 03, 2020 -

Joe Rizza Ford Lincoln responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 30, 2020

Great service..always friendly..can always rely on Rizza ford-lincoln to be there for us in our time of need..keep up the good work!! More

by JADDUCCI
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
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Jun 03, 2020 -

Joe Rizza Ford Lincoln responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Joe Rizza Ford of Orland Park was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 29, 2020

Awesome salesmen ,I would definitively go back for another vehicle ,, great service,, love my car it’s drives nice , very clean . Thank you raul. Good Job ❤️ More

by haydeegallegos77
Recommend Dealer
Yes
Employees Worked With
Raul Hernandez
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Jun 03, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 27, 2020

Brandy was very nice and helpful with my purchase. I am so happy with Joe Rizza Ford, they helped me find my dream car! 10/10. More

by Ioanacorlaci
Recommend Dealer
Yes
Employees Worked With
Bob Rawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2020 -

Joe Rizza Ford Lincoln responded

We are extremely grateful to receive such an outstanding review! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Brandy was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 27, 2020

The staff was knowledgeable, friendly, and efficient. Great deal, great Aviator. I would recommend this dealership to friends and family. Overall, it was a pleasant experience. More

by bsterba
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2020 -

Joe Rizza Ford Lincoln responded

We cannot thank you enough for your wonderful review of Porsche Orland Park: A Joe Rizza Dealership and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 26, 2020

THE SERVICE WAS GOOD AS WELLIT, WAS COMPLETED IN A TIMLEY MATTER. I have had my truck here in the pass an Steve g the mechanic worked on it thanks steve an jessie. More

by isweden
Recommend Dealer
Yes
Employees Worked With
Steve g an jessie
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May 29, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 26, 2020

Service was great, greeted by Ike, told gave him my appointment information. Service with a smile. Called me to let me know that I was due for a air filter and cabin filter replacement gave the okay. More

by kpk
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
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May 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 26, 2020

I recently had some extensive bodywork done at Joe Rizza and can’t say enough good things about them. Bob and his crew do amazing work. More

by IRISHMOON597
Recommend Dealer
Yes
Employees Worked With
Bobby Driggers
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May 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Joe and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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