Joe Rizza Ford Lincoln

Great job as usual. Scott was professional and efficient. I will continue to have my car serviced at Joe Rizza and will recommend it to family and friends. efficient. I will continue to have my car serviced at Joe Rizza and will recommend it to family and friends. More

We are so happy with our new Ecosport. Joe Rizza did a fantastic job telling us all about the car and was a great salesman. Will shop there again. fantastic job telling us all about the car and was a great salesman. Will shop there again. More

USED CAR BUYER- BEWARE I found Rizza Ford searching online for a particular hard to find vehicle a Lexus IS250 AWD. I contacted the dealership spoke to the salesman about th I found Rizza Ford searching online for a particular hard to find vehicle a Lexus IS250 AWD. I contacted the dealership spoke to the salesman about the car to be honest I thought the price was high although this is a hard to find car and possibly they had to invest to replace tires, brakes, oil change, etc.. The salesman assured me that "Rizza Ford only puts QUALITY CARS on the lot for sale". He said, "We have a reputation to protect and we DO NOT sell anything that does not meet quality standards". So I drove down from Michigan trusting the reviews even on "Cars dot Com" that this was a reputable sales department and dealership. Upon arriving and looking over the car it look good and the salesmen said previously, "We only sell quality" so I sat down to sign paperwork and was presented with a "Sold As-Is - Nothing Due" Paper to sign-this should have been the RED FLAG - But I trusted them “REMEMBER - Quality only”. Upon driving back to Michigan at highway speeds I heard a noise from the drive train found out later it was because all four tires were a different brand from each other. I started to think to myself I know I paid higher than Blue Book for this vehicle at time of sale and would have thought they would have looked at tires... Well my fault for not looking at the tires particularly at time of sale. Two months and 3,000 miles later I hear a noise from the rear brakes I thought, Surely it could not need brakes must be a stone or stick in the wheel. Well upon inspection from a friend I found out it not only had metal to metal rear brake pads it also needed front brake pads and rotors... WAIT, yes you are reading this right 3000 miles later it needs front and rear brake pads and rotors because the pads wore into the rotors. So I called the dealership and the salesman was off so I asked to speak to Management and he said, "The salesman needs to handle this and he is off today". Seriously? You're his manager, your in-charge! He replied, "Well I am off tomorrow, but I will leave a message for your salesman and the other manager". Great Customer Service there! I called two days later because no one called me and spoke too the salesman who said, "I am sorry you should have inspected the car before you purchased it". WHAT? Wait you told me, "Joe Rizza only sells Quality cars on its Used Car Lot". I get that I should have inspected the tires, but inspect the brake pads, remove the Wheels on the lot to look at the brake pads? Is this guy NUTS? I explained I spent $501.00 for repairs to front and rear brakes and that I wanted to be reimbursed for only half the repair ($250.00 - Reasonable I thought) the reply back was.. "We are willing to give you $150.00 only". Needless to say, I did not take it I told them It was a principle thing and I did not need the money, could not take it in good conscience since I knew I was going to tell the World not to buy a used car from Joe Rizza Ford. So the Moral of the Story to YOU is: BUYER BEWARE If you are to purchase a used car from Joe Rizza Ford - PLEASE take it to another shop you trust and have them inspect it top to bottom, front to back, Inside and Out! - DO NOT Ever TRUST what Joe RIZZA Sales department says to you! I personally would never ever purchase a car here even if it was the only car like it on the planet! For $250.00 they could have made a customer happier, but they chose MONEY over Customer Service. #EpicFail They say, "Customer Service is their priority" - Do Not believe that LIE More

I really appreciate my service advisor Scott. He took fantastic care of me. He was very professional and courteous. Thank you for your help Scott! fantastic care of me. He was very professional and courteous. Thank you for your help Scott! More

We were treated very well, Isaias Remijio answered all our questions, showed much curtesy and professionalism. We knew we were at the right place, so much that we left purchasing the Edge, rather than t our questions, showed much curtesy and professionalism. We knew we were at the right place, so much that we left purchasing the Edge, rather than the Escape we were able to take the time to decide. More

Great service by Scott. Did not feel inapt for any of the questions I asked him. Direct with answers. Understood all he said. Thanks Scott. questions I asked him. Direct with answers. Understood all he said. Thanks Scott. More

Everyone I felt with was friendly, professional and helpful. They went out of their way to answer all questions and Help me . I never felt pressured. I recommend Joe Rizza Ford to all my friends and fa helpful. They went out of their way to answer all questions and Help me . I never felt pressured. I recommend Joe Rizza Ford to all my friends and family. More

Very happy Great place to get your new ford ! A great experience with ever one at Joe Rizza Ford !Ever one is so friendly ! i will be back !!! Great place to get your new ford ! A great experience with ever one at Joe Rizza Ford !Ever one is so friendly ! i will be back !!! More

Brought in my vehicle for a recall and a warranty item. No loaner or rental for the issue which is kind of a bummer. Had to bring my vehicle back in for the same issue to find the part was installed improp No loaner or rental for the issue which is kind of a bummer. Had to bring my vehicle back in for the same issue to find the part was installed improperly (mistakes happen, no big deal). No accommodations for bringing my vehicle back for a dealer mistake. I have a dash cam installed in my car, I watched the video when I got home to find the technician revving and accelerating fast in the back lot of the dealership. Before the final test drive to test the new wheel bearing, he turns off the camera. 9 minutes of video missing and I have no idea what he is doing. Especially seeing what he was doing in the back lot, I’m pretty sure it was continuous joy riding. No need to turn off the camera in the first place. I buy a brand new Ford to have reliable transportation, to be inconvenienced without any vehicle, and have my car not treated correctly. I never do reviews , but this was an exception. The part is fixed, but will be taking it to another dealership to have it all checked out. Its unfortunate to have the trust lost, having seeing a place with great reviews and my work who brings our fleet of vehicles to this location. More

Extremely happy with everyone from start to finish. The people in sales and service went above and beyond to make buying a car a pleasant experience. people in sales and service went above and beyond to make buying a car a pleasant experience. More